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conrad.com
Reviews:

304 reviews in the last 12 months5,196 total reviews  

4.46
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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Mar 13, 2024
 Verified review
My order didn’t arrive
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Answer by conrad.com
Mar 15, 2024
Dear Customer, we are very sorry about this situation. Please contact customer service at sales@conrad.com. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Mar 4, 2024
 Verified review
Order on 9/02/2024, lost by UPS, and then free replacement delivery ok ! Received 04/03/2024
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Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Feb 29, 2024
 Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, you have ordered the wrong item yourself via the webshop. Our logistics department also works at weekends, so our goods are dispatched very quickly.
Feb 22, 2024
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
Feb 25, 2024
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 13, 2024
 Verified review
in general very pleased with the service and products , my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your feedback. We will endeavour to improve the delivery.
Feb 3, 2024
 Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Jan 31, 2024
 Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
 Verified review
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 19, 2024
 Verified review
Good service
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Dec 29, 2023
 Verified review
Ignored 2 seperate attempts to cancel order, have still not responded to either message (1 via webform 1 via email) 13 days later. Item arrived today, cardboard box was wet and falling apart. Then the actual item has clearly been opened and closed with sellotape over the previous (circular) seals.
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Dec 29, 2023
 Verified review
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 27, 2023
 Verified review

Delayed delivery of second product

Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
RT
Robert T.
Raaba-Grambach
Dec 20, 2023
 Verified review
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
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Dec 19, 2023
 Verified review
das ist gut
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 5, 2023
 Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to check your complaint.
CV
Chris v.
Den Haag
Dec 1, 2023
 Verified review
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Nov 30, 2023
 Verified review
Very well explained the detail on the product bought. The information for shipping was also good. A bit more information on the actual options.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 30, 2023
 Verified review
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback. Please let us know how we can improve our service to get 5 stars.
Nov 27, 2023
 Verified review
Good price and good shipping management.
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Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.