conrad.comReviews

Quantity received is short of 10pcs out of 24pcs we order.

Delivered to the UK as when stated when ordered. Took about a week. Only issues were with UPS where I couldn't arrange delivery to be changed to the following day via their website. Delivered two days later. Be careful as got a delivery invoice from UPS.

they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy

Order arrived only after a few emails were sent, because the seller changed the order number in the pro-forma that did not match the initial order number, it was unclear which number to enter, and then due to mismatch they stopped processing the order. It took about 4 weeks to get my order (received 05.24, order paid 04.27).

Please for my next orders you write on the parcel my mobile phone the courier could find me easier !

Nothing to comment on right away. Overall it works great.

The package was not delivered

Wrong pricing on invoice ie invoice stated 26.98 euros ...60.88 euros was taken from my account. First part of delivery ok, second items were delayed by one week approx. After near one month I emailed sales the dept (KATRIN WOLBANG) only to be told that the delay will be an extra few weeks....I explained that if they arrived by this date I will NOT cancel and will NOT give negative feedback....However WOLBANG emailed me again asking why I would be giving negative feedback...I explained yet again that I would NOT if the items were delivered as she promised....I asked her not to email me again and waste anymore of my time as the only email I wanted to receive was when the items were delivered...SHE EMAILED ME AGAIN!!!!.......I have now cancelled the order and demand a full refund....As yet I have only given negative feedback to your company,but feel that if this issue is not resolved and apologies given,I will go to social media

Package damaged by poor packing. A transformer of 2.5kg dumped in a box with other goods. Was delayed by UPS because of this. Conrad refused to take action with UPS for clearance.

Goods (transformers) where received in good shape in spite of very poor packaging (boxes arrived beaten). Prices where nice, as also was the tech support, that helped us nicely.

We are satisfied that conrad hold to their commitment to supply even though the propose delivery date had past.

Worst e retailer experience ever, they sent me a chainsaw in packaging that was ripped and re taped anyone with intelligence in the warehouse could see this was returned by someone else, missing all main parts & customer service will not return my emails. I phoned the head office and they refused to deal with my problem. Still waiting for a response

Efficient service and comms , recommened.

Order came with missing items