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conrad.com
Reviews:

327 reviews in the last 12 months5,311 total reviews  

4.44
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Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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15 hours ago
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4 days ago
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There is a lack on the package. We only received 1 roll instead of 3. Could you please repare that? Thank you.
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5 days ago
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9 days ago
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10 days ago
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Lack of critical information and very poor customer relations

Conrad's website failed to mention anything about import tax being payable to the UK when I ordered an item. I contacted Conrad via their online help system about this, but did not receive any acknowledgement or reply.
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10 days ago
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Thanks for the feedback. Actually all the products are excellent but I have had problems with the shipping to my country. First because they send the order in parts and that generates additional costs when I pick up the packages at UPS, that is exactly what happened with my last order and due to UPS errors I had to pay an additional 100 dollars that I had initially considered, apart from the fact that a tool box came damaged because the grouping in boxes does not have plastic or any material that protects the products. Thank´s Edwin
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12 days ago
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Jul 12, 2024
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Speed of delivery
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Jul 10, 2024
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Jul 8, 2024
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Very high price compare to Amazon
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Jul 5, 2024
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Jun 21, 2024
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CONRAD Order Nummer: 2010720378 wurde NICHT GELIEFERT !
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Answer by conrad.com
Jun 26, 2024
Sehr geehrter Kunde, Ihre Sendung 1Z9337FF6800897913 Zugestellt am Mittwoch, Juni 19 um 9:58 um Büro Entgegengenommen von: JORGE DIAZ
Jun 21, 2024
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Jun 4, 2024
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Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.
May 16, 2024
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My order contains 10 item, I have received ONE. When ordering nothing was mentioned about these items not being in stock. A very poor service.
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Answer by conrad.com
Jun 26, 2024
Dear Customer, In the cases mentioned, our customer service will respond and offer an appropriate solution.
May 10, 2024
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May 7, 2024
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The delivery took 5 days longer and risked to be returned because the delivery person was not communicated to UPS. I mentioned "Elöd Kincses" as delivery person (it appears in the order under my account) but your email confirming the shipment only mentions the company name.
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Answer by conrad.com
Jun 26, 2024
Dear Customer, the address data will be adopted as initiated by the customer in the webshop. In the case of international shipping, there may be delays due to customs checks and other clarifications. We ship exclusively with UPS and do not offer a choice of carrier.
Apr 29, 2024
 Verified review

Add customer tlf number on the package label

You need to include the telephone number of the recipient on the package label. I was also expecting the whole order to be delivered, not in two parts. Apart from that a time efficient delivery to an EU country, and I’m happy I have found a company that sells Hellermanntyton products in small Minimum Quantities. 👍
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 24, 2024
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Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 24, 2024
 Verified review
Packaging arrived broken. Conrad does not take calls from outside Austria. Conrad ask to contact Sales@Conrad.com who does not respond. STAY AWAY FROM THIS SELLER
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Answer by conrad.com
Jun 26, 2024
Dear Customer, we apologize for the negative experience. If items arrive damaged, our customer service will respond to these complaints. Conrad International does not offer a telephone service but a written service. Your issue was also resolved in this way.