conrad.com- Logo - reviews

conrad.com
Reviews:

320 reviews in the last 12 months5,294 total reviews  

4.47
Good

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

Sort by  
Latest first
(30)
(24)
Reset
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Feb 13, 2024
 Verified review
in general very pleased with the service and products , my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your feedback. We will endeavour to improve the delivery.
Feb 3, 2024
 Verified review
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Jan 31, 2024
 Verified review
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
 Verified review
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 19, 2024
 Verified review
Good service
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Dec 29, 2023
 Verified review
Ignored 2 seperate attempts to cancel order, have still not responded to either message (1 via webform 1 via email) 13 days later. Item arrived today, cardboard box was wet and falling apart. Then the actual item has clearly been opened and closed with sellotape over the previous (circular) seals.
Report review
Dec 29, 2023
 Verified review
Report review
Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 27, 2023
 Verified review

Delayed delivery of second product

Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
Report review
Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
RT
Robert T.
Raaba-Grambach
Dec 20, 2023
 Verified review
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
Report review
Dec 19, 2023
 Verified review
das ist gut
Report review
Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 5, 2023
 Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
Report review
Answer by conrad.com
Dec 7, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to check your complaint.
CV
Chris v.
Den Haag
Dec 1, 2023
 Verified review
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Nov 30, 2023
 Verified review
Very well explained the detail on the product bought. The information for shipping was also good. A bit more information on the actual options.
Report review
Answer by conrad.com
Dec 7, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 30, 2023
 Verified review
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback. Please let us know how we can improve our service to get 5 stars.
Nov 27, 2023
 Verified review
Good price and good shipping management.
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 23, 2023
 Verified review
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 7, 2023
 Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Nov 1, 2023
 Verified review
Never received the package
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.
Oct 20, 2023
 Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.