conrad.comReviews:
317 reviews in the last 12 months5,389 total reviews
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Most relevant positive review
Apr 23, 2024
Verified review
The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
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Most relevant negative review
Apr 8, 2024
Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
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Reviews for conrad.com
Jul 18, 2024
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Jul 17, 2024
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Thanks for the feedback.
Actually all the products are excellent but I have had problems with the shipping to my country. First because they send the order in parts and that generates additional costs when I pick up the packages at UPS, that is exactly what happened with my last order and due to UPS errors I had to pay an additional 100 dollars that I had initially considered, apart from the fact that a tool box came damaged because the grouping in boxes does not have plastic or any material that protects the products.
Thank´s Edwin
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Jul 15, 2024
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
thank you very much for your positive feedback.
Jul 12, 2024
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Speed of delivery
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
thank you very much for your positive feedback.
Jul 10, 2024
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Jul 8, 2024
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Very high price compare to Amazon
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Jul 5, 2024
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Answer by conrad.com
Sep 19, 2024
Dear Customer,
thank you very much for your positive feedback.
Jun 21, 2024
Verified review
CONRAD Order Nummer: 2010720378
wurde NICHT GELIEFERT !
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Answer by conrad.com
Jun 26, 2024
Sehr geehrter Kunde,
Ihre Sendung
1Z9337FF6800897913
Zugestellt am
Mittwoch, Juni 19 um 9:58 um Büro
Entgegengenommen von:
JORGE DIAZ
Jun 21, 2024
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Jun 4, 2024
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
thank you very much for your positive feedback.
May 16, 2024
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My order contains 10 item, I have received ONE. When ordering nothing was mentioned about these items not being in stock. A very poor service.
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
In the cases mentioned, our customer service will respond and offer an appropriate solution.
May 10, 2024
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May 7, 2024
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The delivery took 5 days longer and risked to be returned because the delivery person was not communicated to UPS. I mentioned "Elöd Kincses" as delivery person (it appears in the order under my account) but your email confirming the shipment only mentions the company name.
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
the address data will be adopted as initiated by the customer in the webshop. In the case of international shipping, there may be delays due to customs checks and other clarifications. We ship exclusively with UPS and do not offer a choice of carrier.
Apr 29, 2024
Verified review
Add customer tlf number on the package label
You need to include the telephone number of the recipient on the package label.
I was also expecting the whole order to be delivered, not in two parts.
Apart from that a time efficient delivery to an EU country, and I’m happy I have found a company that sells Hellermanntyton products in small Minimum Quantities. 👍
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Answer by conrad.com
May 15, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 24, 2024
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 24, 2024
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Packaging arrived broken.
Conrad does not take calls from outside Austria.
Conrad ask to contact Sales@Conrad.com who does not respond.
STAY AWAY FROM THIS SELLER
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
we apologize for the negative experience. If items arrive damaged, our customer service will respond to these complaints.
Conrad International does not offer a telephone service but a written service. Your issue was also resolved in this way.
Apr 23, 2024
Verified review
The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
thank you very much for your positive feedback.
Apr 23, 2024
Verified review
Broken bulbs and bad communication
First of all,
the communication is very bad and the response is limited. was not able even to call and speak to them through the phone to clear the shipping out.
second the packing is really bad, the bulbs are not packed the proper way with bubbles so they don't break. I received like 7 broken bulbs.
I really did not like the whole thing.
Regards,
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Answer by conrad.com
Jun 26, 2024
Dear Customer,
we apologize for the negative experience. If items arrive damaged, we will initiate subsequent deliveries free of charge, as in your case. We hope that you are satisfied with the subsequent delivery.
Apr 8, 2024
Verified review
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness to come up with a solution
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Mar 13, 2024
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My order didn’t arrive
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Answer by conrad.com
Mar 15, 2024
Dear Customer,
we are very sorry about this situation. Please contact customer service at sales@conrad.com.
https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us