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conrad.com
Reviews:

320 reviews in the last 12 months5,294 total reviews  

4.47
Good

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Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Oct 12, 2023
 Verified review
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
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Answer by conrad.com
Nov 1, 2023
Dear Customer, please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Sep 25, 2023
 Verified review
We received the power supply bended from the back.
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Answer by conrad.com
Nov 1, 2023
Dear Customer, please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
Sep 20, 2023
 Verified review
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Sep 11, 2023
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Sep 11, 2023
 Verified review
Initially, I was not able to order the item. On the 3rd try, it was successful and it went smoothly. The item was delivered on time.
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Sep 5, 2023
 Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Sep 5, 2023
 Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Aug 26, 2023
 Verified review

Shipping

Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
Aug 25, 2023
 Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
GM
G M.
Stockholm
Aug 22, 2023
 Verified review

Conrad good, UPS not so

Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
Aug 17, 2023
 Verified review
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
Aug 7, 2023
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Most arrogant feedback

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer, you were offered the opportunity to return the other item, which you did not take up.
EB
emile b.
luxembourg
Aug 2, 2023
 Verified review
deliver all items together if delivery is very close
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 13, 2023
 Verified review
I've requested to cancelled the order same but still processed and dispatched.
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Answer by conrad.com
Nov 11, 2023
Dear customer, for stock items, the order is made available just a few hours after the order is placed. Cancellation is no longer possible after delivery.