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conrad.com
Reviews:

325 reviews in the last 12 months5,304 total reviews  

4.45
Good

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Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Aug 22, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 20, 2023
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 17, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
AS
Armindo S.
Setúbal, Portugal
Aug 16, 2023
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 7, 2023
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Aug 3, 2023
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Aug 2, 2023
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 28, 2023
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 28, 2023
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 26, 2023
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Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Jul 26, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Feb 22, 2024
 Verified review

After 4 months,finally,the products missing from the package were also sent to me...

After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
Feb 25, 2024
Dear Customer, we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Nov 7, 2023
 Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Aug 7, 2023
 Verified review

Most arrogant feedback

I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
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Answer by conrad.com
Nov 11, 2023
Dear Customer, you were offered the opportunity to return the other item, which you did not take up.
Feb 16, 2024
 Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
RT
Robert T.
Raaba-Grambach
Dec 20, 2023
 Verified review
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
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Dec 29, 2023
 Verified review
Ignored 2 seperate attempts to cancel order, have still not responded to either message (1 via webform 1 via email) 13 days later. Item arrived today, cardboard box was wet and falling apart. Then the actual item has clearly been opened and closed with sellotape over the previous (circular) seals.
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Feb 29, 2024
 Verified review
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, you have ordered the wrong item yourself via the webshop. Our logistics department also works at weekends, so our goods are dispatched very quickly.
CV
Chris v.
Den Haag
Dec 1, 2023
 Verified review
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Dec 5, 2023
 Verified review
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to check your complaint.