conrad.comReviews:
298 reviews in the last 12 months5,214 total reviews
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Top positive review
Aug 26, 2023
Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Top negative review
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com
Feb 15, 2024
Verified review
Very quick delivery to Spain.
Thank you.
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 12, 2024
Verified review
timely delivery & item mas described
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 12, 2024
Verified review
Tuote OK. Paketti tuli sovitusti.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 22, 2024
Verified review
very fast delivery
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 1, 2024
Verified review
Fast delivery.
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 27, 2024
Verified review
All ok !
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Feb 20, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 20, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 14, 2024
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Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 13, 2024
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Feb 25, 2024
Dear Customer,
thank you very much for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 9, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 5, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Feb 3, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback.
Jan 31, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
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Feb 25, 2024
Dear Customer,
thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 30, 2024
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Mar 15, 2024
Dear Customer,
thank you for your positive feedback.
Feb 22, 2024
Verified review
After 4 months,finally,the products missing from the package were also sent to me...
After 4 months, finally, the products missing from the package were also sent to me, products lost due to the package reaching me under any criticism, the whole box broken as if they rolled it to me! One product arrived broken (it's about the fan grill of a GYS E200 FV welding machine that I didn't send back because it was working and I was afraid that it would come back to me with the UPS too, broken into pieces)... For the rest, about Conrad, communication with them is very difficult, only after 4 months did I get possession of what I ordered and paid for (~750€)... I will not order anything from them again if they continue to work with UPS or I will no longer accept any package if it is even slightly damaged!
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
we apologise for the circumstances of the delivery conditions and the condition in which the goods arrived. Please contact our customer service to resolve the delivery issue.
Feb 16, 2024
Verified review
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
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Answer by conrad.com
Feb 25, 2024
Dear Customer,
I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Jan 5, 2024
Verified review
I got my order, but In-time courier delivered poorly
I got my order. The items are good, no issues were found. The "In-Time" courier representing UPS in Bulgaria delivered poorly as they delayed my order with 4 days due to missed phone number and they didn't make the effort to write me an email for almost a week asking me for this detail. So that can definitely be improved. They marked my order as failed ONLY AFTER I called them to ask what's going on with my order!
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Answer by conrad.com
Jan 11, 2024
Dear Customer,
thank you for your positive feedback.