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conrad.comReviews

: 4,465Good

4.37

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with Buyer Protection

certified since: 8/29/2013
updated on: 8/17/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 8/17/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

834 verified reviews in the last 12 months

4,465 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


5 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(609)
(68)
 Verified review
1 month ago
Everything perfect
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Answer by conrad.com
22 days ago
Good day, thank you for this great feedback! We are happy that you are satisfied with the services we provide. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
WTF is that? I want my money back...... What for is that? In 100% is not heaven gas bottle!
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Answer by conrad.com
22 days ago
Good day, thank you for your feedback! We are sorry that you have received the wrong product. Unfortunately we cannot tend to this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Nothing to modify, everything is perfect.
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 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Good quality service and quick delivery. Packaging was good and the item purchased perfect.
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 Verified review
1 month ago
Poor response would never prefer to Purchase from Conrad due to thier mail replies & thier Courier UPS for whom we had to face issue
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Answer by conrad.com
1 month ago
Good day, thank you for your honest feedback! We apologize for any inconveniences caused. Due to a shortage in staff, there may be a longer waiting time for your request to be answered. We hope to be able to convince you of our improvements in the future and wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
The item arrived on time in perfect order. You can do no more.
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Answer by conrad.com
1 month ago
Good day, thank you very much for this great review. We are glad that we could satisfy you all around. We wish you all the best, Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Easy and stress free ordering + fast delivery.
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Answer by conrad.com
1 month ago
Good day, Thank you very much for this great review. We are glad that you are satisfied with our delivery times. We wish you all the best, Your Conrad Customer Service Team
 Verified review
1 month ago 
Complete information and short. Great job. Thank you!
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Answer by conrad.com
1 month ago
Good day, Thank you very much for this great review. We are glad that you are satisfied with the delivery information you received. We wish you all the best, Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Excellent experience Delivery made according to purchase instructions
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Answer by conrad.com
1 month ago
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our delivery time. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Everything went well. Delivery earlier than expected.Goods as described. Bravo!!!
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Answer by conrad.com
1 month ago
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our products and delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Very fast shipment...I`m in Chile South America and takes two weeks to my hands!!!
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Answer by conrad.com
1 month ago
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
superb service everything perfect
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Answer by conrad.com
1 month ago
Good day, Thank you very much for this great review. We are glad that we could satisfy you. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Your service is absolutely terrible. You failed to put the telephone number I gave you on the packages, then UPS delivery claimed there was an address problem (It was correct) - because you failed to put the phone number on the package, UPS were unable to contact me. See the attached photographs. Your "Information" emails are rubbish - there is no way to enter tracing information in the webpage you supply, but since you sent no tracking numbers, that was irrelevant. Each of the two items weighed a few grams, and was less than 10cmx10cmx2cm, yet it was packed (with no packaging) in two boxes, each one 35cms x 25cmx x 6 cms. One of them was torn open, but fortunately the item only fell out as the courier delivered it. I have received e-mails from your helpline (after I complained about late, delayed delivery with no information), that said since UPS had not contacted Conrad, Conrad could provide no further assistance - who negotiated that deal with UPS?. So you take the money, then ignore the customer. I don't expect to purchase anything again from Conrad - truly a very bad service.
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Answer by conrad.com
1 month ago
Good day, thank you for your feedback! We are sorry that there have been many issues with your order. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Unfortunately we cannot tend to this issue on this platform, so please send us an e-mail to sales@conrad.com, should there be anything that still needs to be settled. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Your service is absolutely terrible. You failed to put the telephone number I gave you on the packages, then UPS delivery claimed there was an address problem (It was correct) - because you failed to put the phone number on the package, UPS were unable to contact me. See the attached photographs. Your "Information" emails are rubbish - there is no way to enter tracing information in the webpage you supply, but since you sent no tracking numbers, that was irrelevant. Each of the two items weighed a few grams, and was less than 10cmx10cmx2cm, yet it was packed (with no packaging) in two boxes, each one 35cms x 25cmx x 6 cms. One of them was torn open, but fortunately the item only fell out as the courier delivered it. I have received e-mails from your helpline (after I complained about late, delayed delivery with no information), that said since UPS had not contacted Conrad, Conrad could provide no further assistance - who negotiated that deal with UPS?. So you take the money, then ignore the customer. I don't expect to purchase anything again from Conrad - truly a very bad service.
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 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Cortesemente mandatemi la fattura a info@jackautomation.it. Grazie
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Answer by conrad.com
1 month ago
Good day, thank you for your message. Unfortunately we are not able to resolve this issue on this platform, so please send us an e-mail to sales@conrad.com We wish you all the best! Your Conrad Customer Service Team