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conrad.comReviews

: 4,829Good

4.24

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Feb 7, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Feb 7, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

680 verified reviews in the last 12 months

4,829 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(28)
(23)
 Verified review
19 hours ago
The good was conform to the description. But UPS delivery wasn't very good : the parcel was open (because of the delivery boy curiosity, I think). It is not professional
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 Verified review
12 days ago
Learn English. Stop using UPS. I was told delivery would happen "shortly" in the reference line of the respective email; in the email body it turns out that the delivery schedule was 5 days away. A day before schedule I am told I was not at home during their delivery attempt. So I had to go get the parcel from a collection point. Thank you very much.
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 Verified review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door. Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Answer by conrad.com
Jan 22, 2023
Dear Customer, it is not possible for us to charge the customs duties because we do not collect them. This is a country matter. Your country collects the duties for imports you make, not the seller. The shipping service is the implementing body appointed by the country to do this.
 Verified review
Jan 12, 2023
conrad was OK, website clear, efficient start and communication
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Answer by conrad.com
Jan 22, 2023
Thank you for your feedback. Please feel free to give us feedback on how you think we can improve.
 Verified review
Dec 13, 2022
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Dec 9, 2022
For the future please use national post service instead of UPS. I had to pay fees... Cheers
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! We will gladly forward your suggestion for improvement to our quality management team. Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 9, 2022
Delicate tools were packed improperly.
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for all inconveniences caused. We will gladly forward this to our quality management team. Should the product itself also be damaged, please contact us at sales@conrad.com. A responsible employee will get in touch with you as soon as possible. We thank you for your understanding and with you all the best! Your Conrad Customer Service Team
 Verified review
Dec 9, 2022
The item was inadequately packaged and arrived damaged
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for all inconveniences caused. We will gladly forward this to our quality management team. Should the product itself also be damaged, please contact us at sales@conrad.com. We thank you for your understanding and with you all the best! Your Conrad Customer Service Team
 Verified review
Dec 8, 2022
 
Problem with delivery due to uncorrect label issued by your staff
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 Verified review
Nov 26, 2022
My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time. The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.
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 Verified review
Nov 19, 2022
Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery
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 Verified review
Nov 16, 2022
I do not see in mails, which order is coming home, despite I filled the additional tracking information (number from my system). Thank You!
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 Verified review
Nov 7, 2022
Hi, You should have possibility to choose express delivery
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for your feedback! We will gladly forward your suggestion for improvement to our quality management team. Have a nice day, Your Conrad Customer Service Team
 Verified review
Oct 29, 2022
wrong information on the shipping docs caused us alot of customs delay and paid more storage
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. Firstly we want to apologize for all inconveniences caused. Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com. Thank you in advance, Your Conrad Customer Service Team
 Verified review
Oct 19, 2022
When we send an order, it takes almost 2 weeks to receive an order confirmation. Way to long! There is no telephone number to ask for assistence. Kind regards
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Unfortunately we are not able to handle this request on this platform, so please send us a mail to sales@conrad.com. We wish you a nice day, Your Conrad Customer Service Team
 Verified review
Oct 17, 2022
Be active and responsive to your buyer's cry/concerns/questions even when it does not make sense. Conrad is not customer focus. The stress you made us go through on this order is what I have never witnessed and do not wish anyone to witness and up till this moment in time, no single word of apology from CONRAD. It is indeed a shame!!!
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Answer by conrad.com
Oct 18, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences that were caused. Due to an increase in customer requests, longer response times can unfortunately occur. We will gladly forward your critique to our quality management team and hope to convince you of your improvements in the near future. Should there be any issues that are not yet resolved, please send us a mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 14, 2022
Connectors arrived with bended pins and the order was incomplete with missing parts. Not the first time with Conrad. Also shipping costs of 20 euro's a bit steep for a small parcel and then it was delayed . Waited one whole day and it did not arrive without notice of delay. All in all very poor service
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Answer by conrad.com
Oct 18, 2022
Good day, thank you for your feedback! Firstly we want to apologize that your order arrived incomplete, broken and late. We have forwarded your mail to the responsible colleagues, who will get back to you as soon as possible. Hopefully we can convince you of our improvements in the future. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 15, 2022
I buy from EU countries, send you my vat number but you take the vat... normally you must sell to another UE company without vat...
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Answer by conrad.com
Sep 19, 2022
Good day, thank you for your feedback! We apologize for any inconveniences caused Unfortunately we are not able to tend to this issue on this platform, so please send us a mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 7, 2022
The parcel has not arrived as promissed. Checking the tracking it should have been delivered at my postbox 08.52, but the box was empty today when I looked. Can you investigate and keep me informed. Regards Peter Stillberg
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Firstly we want to apologize for the fact that you have not yet received your order. Unfortunately we are not able to tend to this issue on this platform, so please send us an e-mail to sales@conrad.com. An employee will get back to you as soon as possible. We wish you all the best! Your Conrad Customer Care Team
 Verified review
Aug 22, 2022
Very poor communication.
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for your feedback! Due to an increase in customer requests and the current pandemic, longer waiting times can unfortunately ocurr. Hopefully we will be able to convince you of our improvements in the near future. We wish you all the best! Your Conrad Customer Service Team