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conrad.com
Reviews:

313 reviews in the last 12 months5,267 total reviews  

4.49
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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May 29, 2024
 Verified review

Comunication was very poor

Payment receipt was sent last apr 30th, but in may 14th We did receive an email with CANCEL PROFORMA, We had to resend payment. Comunication was very poor.
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Apr 9, 2024
 Verified review
You promised to add my phone number and you didn't. It took me a day to track it down
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Mar 15, 2024
 Verified review

Solar powered pumps

I ordered two pumps and you dealt with my request very quickly. Unfortunately you missed my house number off the address which caused confusion at UPS and a delay in delivery.
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Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 12, 2024
 Verified review
send a plug that fits
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Answer by conrad.com
Mar 15, 2024
Dear Customer, please contact the customer service. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Feb 23, 2024
 Verified review
Received printer but none UK plug so can't use it 😢
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Answer by conrad.com
Feb 25, 2024
Dear Customer, all our products are EU plug. Please contact the customer service to initiate a returns process.
Feb 16, 2024
 Verified review
box came in damaged and open but luckily non of the content was missing
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Answer by conrad.com
Feb 25, 2024
Dear Customer, I apologise for the circumstances which were apparently caused during transport. Please contact our customer service to solve the problem.
Feb 16, 2024
 Verified review
2 of 3 items was cancelled, no money returned
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Answer by conrad.com
Feb 25, 2024
Dear Customer, sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Feb 13, 2024
 Verified review

Damage envelope Conrad (UPS)- Order number: 2009165524

Good morning, According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing. Invoice 9759909139 Order number: 2009165524 Item 1570224 – Qty: 2 (1) received Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo. you can contact us to the following email address: yordan.becerra@fizoptika.com alison.agius@fizoptika.com
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Answer by conrad.com
Feb 25, 2024
Dear Customer, you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.
Jan 16, 2024
 Verified review
Good variety of products. Expensive shipping and not accurate (incomplete delivery details written on the package, missing phone number for contact).
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Jan 12, 2024
 Verified review
I have orderred by mistake wrong profuct , I have niciced than immediately snd tried to stop prosess & stop shipping. I do not sucseed and shipin arrived before any response from conrads customer service. This lead extra cost to me & conrad. Also useless enviromental emissions from extra transports. Hope to get my shipping costs back = 10€
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Dec 21, 2023
 Verified review

I received the package well damaged, with a broken product...

I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not tested it, this being a review at first sight, upon opening the package... I will return with details regarding regarding the functionality of all ordered toys!
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Nov 28, 2023
 Verified review

yes the site delivery date information…

yes, the site delivery date information needs to a bit accurate than this operation!
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Nov 15, 2023
 Verified review
Small item in a big box with product open and lid open?
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Answer by conrad.com
Nov 16, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
Nov 13, 2023
 Verified review

Shipping without client's approval

You should not ship without speaking with your client when not all materials are in stock. You should please ask first your buyer if he wants goods in one go or partial shipments.
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Answer by conrad.com
Nov 15, 2023
Dear Customer, all our availabilities are available to the customer in the webshop on a daily basis.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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WG
W G.
Spanien
Sep 14, 2023
 Verified review
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Sep 9, 2023
 Verified review

Incomplete Product

Although recommended by Which UK I was disappointed because the hedge trimmer that was provided did not have a cable and the address on the package did not include the House number and it was only thanks to the diligence of the UPS driver that the product arrived at all
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Aug 11, 2023
 Verified review
Quick delivery.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars
Jul 17, 2023
 Verified review
Pathetic delivery service. Expensive produc9.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your feedback.