Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
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BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Order arrived only after a few emails were sent, because the seller changed the order number in the pro-forma that did not match the initial order number, it was unclear which number to enter, and then due to mismatch they stopped processing the order. It took about 4 weeks to get my order (received 05.24, order paid 04.27).
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4 days ago
Delivered to the UK as when stated when ordered. Took about a week.
Only issues were with UPS where I couldn't arrange delivery to be changed to the following day via their website. Delivered two days later. Be careful as got a delivery invoice from UPS.
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May 11, 2023
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May 10, 2023
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May 11, 2023
Man fragt sich, wofür es eine Rubrik „Bemerkungen“ im Bestellformular gibt, wenn dieses ignoriert wird. Ich hatte gebeten, das Paket mit DHL und nicht mit UPS zu versenden, da die zeitgerechte Zustellung in Rumänien nicht funktioniert und das Paket primär eine Woche bei denen im Lager herumliegt. Auf dem Versandetikett ist dies sogar zweimal angeführt. Entweder sind die Leute blind, die den Versand machen oder es ist denen egal. Weiters ist auf dem Versandetikett die Telefonnummer nicht vermerkt, sodass sich der Fahrer einen Wolf im ländlichen Gebiet sucht. Alles in allem ein fürchterlich schlechter Versandservice, der mich in Zukunft davon abhalten wird wieder mehr bei Conrad zu bestellen. Ein Anbieter aus der USA bewerkstelligt eine Bestellung mit ca. 50 Posten in einem Tag und die Bauteile sind innerhalb von drei Tagen bis zur Haustür geliefert. Das nenne ich Service!
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May 12, 2023
I received the package after 2 weeks!!! You have the worst possible courier!!! It is not possible for a parcel to stay in their warehouse in Romania for 1 week! I have parcels from China ordered after the one from Conrad and they arrived before him!
I will never order from this store again, unless you offer DHL shipping.
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May 23, 2023
There is no mains cable with the bosch, hedge trimmers i purchased.. why is that
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Apr 18, 2023
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Apr 26, 2023
Please for my next orders you write on the parcel my mobile phone the courier could find me easier !
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Apr 18, 2023
Nothing to comment on right away. Overall it works great.
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Mar 20, 2023
Goods (transformers) where received in good shape in spite of very poor packaging (boxes arrived beaten). Prices where nice, as also was the tech support, that helped us nicely.
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Mar 14, 2023
We are satisfied that conrad hold to their commitment to supply even though the propose delivery date had past.
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Mar 31, 2023
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Mar 31, 2023
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Mar 22, 2023
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Mar 21, 2023
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Mar 21, 2023
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Mar 13, 2023
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Feb 11, 2023
Item itself is as described. Absolutely happy with that.
The problem was with delivery!
I was in the process of emailing you regarding no sign of package when my neighbor informed me that she had found a parcel with my name and address on it in her garden shed!!
Surely any delivery driver should have left a note in my mailbox to say where they had left item?
Very disappointed in this as I have no idea how long it would have been left there.
This would make me think twice now about ordering from you again.
regards
J. Highlands
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