conrad.comReviews:
393 reviews in the last 12 months5,107 total reviews
Good
TrustmarkValid
Top positive review
Dec 13, 2022
Verified review
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
Read more
Top negative review
Jan 18, 2023
Verified review
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
Read more
Reviews for conrad.com
Nov 13, 2023
Verified review
Shipping without client's approval
You should not ship without speaking with your client when not all materials are in stock.
You should please ask first your buyer if he wants goods in one go or partial shipments.
Report review
Answer by conrad.com
Nov 15, 2023
Dear Customer,
all our availabilities are available to the customer in the webshop on a daily basis.
2 days ago
Verified review
Very well explained the detail on the product bought.
The information for shipping was also good.
A bit more information on the actual options.
Report review
8 days ago
Verified review
Bei tefonischen persönlichen Fragen zum Bestell und Bezahlweg mit alter Kundennummer
Nach anfänglichen Schwierigkeiten mit dem umständlichen Bestellweg lief alles weiter sehr gut.
Report review
5 days ago
Verified review
yes the site delivery date information…
yes, the site delivery date information needs to a bit accurate than this operation!
Report review
Nov 15, 2023
Verified review
Small item in a big box with product open and lid open?
Report review
Answer by conrad.com
Nov 16, 2023
Dear Customer,
please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
5 days ago
Verified review
Good price and good shipping management.
Report review
Answer by conrad.com
5 days ago
Dear Customer,
thank you very much for your positive feedback.
3 days ago
Verified review
Report review
9 days ago
Verified review
Report review
Answer by conrad.com
5 days ago
Dear Customer,
thank you very much for your positive feedback.
Oct 19, 2023
Verified review
electromagnets its-ms-4027-24vdc (6 pcs)
Thanks for the quick response and the UPS shipment that arrived within 7 days.
Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side.
A good and successful day!
Boyko Staykov,
S AND S Engineering Ltd
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Oct 20, 2023
Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.
Sep 26, 2023
Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Report review
Sep 11, 2023
Verified review
Initially, I was not able to order the item. On the 3rd try, it was successful and it went smoothly. The item was delivered on time.
Report review
Sep 20, 2023
Verified review
Report review
WG
W G.
Spanien
Sep 14, 2023
Verified review
Report review
Sep 11, 2023
Verified review
Report review
Sep 5, 2023
Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Sep 5, 2023
Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please feel free to give us specific suggestions for improvement so that we can achieve all the stars.
Sep 9, 2023
Verified review
Incomplete Product
Although recommended by Which UK I was disappointed because the hedge trimmer that was provided did not have a cable and the address on the package did not include the House number and it was only thanks to the diligence of the UPS driver that the product arrived at all
Report review
Aug 26, 2023
Verified review
Shipping
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
GM
G M.
Stockholm
Aug 22, 2023
Verified review
Conrad good, UPS not so
Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer,
thank you for your positive feedback.
Please let us know how we can improve our service and reach all stars.