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conrad.comReviews

: 4,708Good

4.29

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with Buyer Protection

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Nov 29, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Nov 29, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

760 verified reviews in the last 12 months

4,708 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
4 days ago
My goods got stuck in customs due to incomplete information. After the shippers failed to get the info from Conrad, they contacted me directly. Led to a extra week's shipping time. The goods were partially damaged. I contacted Conrad three days ago to ask about having the damaged part replaced, but have still not heard.
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 Verified review
10 days ago
Do not get prior information about custom duty paid and did not get delivery at my door step. I have to go on road to take delivery
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 Verified review
13 days ago
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 Verified review
13 days ago
I do not see in mails, which order is coming home, despite I filled the additional tracking information (number from my system). Thank You!
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 Verified review
Nov 7, 2022
Hi, You should have possibility to choose express delivery
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Answer by conrad.com
Nov 8, 2022
Good day, thank you for your feedback! We will gladly forward your suggestion for improvement to our quality management team. Have a nice day, Your Conrad Customer Service Team
 Verified review
Nov 2, 2022
problem invoice TVA
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. Unfortunately we are not able to tend to this issue on this platform, so please send us an email to sales@conrad.com. Thank you in advance. Your Conrad Customer Service Team
 Verified review
Oct 29, 2022
wrong information on the shipping docs caused us alot of customs delay and paid more storage
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. Firstly we want to apologize for all inconveniences caused. Unfortunately we are not able to resolve this issue on this platform, so please send us a mail to sales@conrad.com. Thank you in advance, Your Conrad Customer Service Team
 Verified review
Oct 19, 2022
When we send an order, it takes almost 2 weeks to receive an order confirmation. Way to long! There is no telephone number to ask for assistence. Kind regards
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences caused. Unfortunately we are not able to handle this request on this platform, so please send us a mail to sales@conrad.com. We wish you a nice day, Your Conrad Customer Service Team
 Verified review
Oct 18, 2022
Things can take a while to arrive, and there was a missing mantle in the delivery of a pressure lamp that I ordered.
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Answer by conrad.com
Oct 21, 2022
Good day, thank you for your feedback! We apologize that your order was incomplete. In case you still haven't received the missing item, please send us a mail to sales@conrad.com. We hope to convince you of our improvements in the near future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 17, 2022
Be active and responsive to your buyer's cry/concerns/questions even when it does not make sense. Conrad is not customer focus. The stress you made us go through on this order is what I have never witnessed and do not wish anyone to witness and up till this moment in time, no single word of apology from CONRAD. It is indeed a shame!!!
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Answer by conrad.com
Oct 18, 2022
Good day, thank you for your feedback! Firstly we want to apologize for any inconveniences that were caused. Due to an increase in customer requests, longer response times can unfortunately occur. We will gladly forward your critique to our quality management team and hope to convince you of your improvements in the near future. Should there be any issues that are not yet resolved, please send us a mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 14, 2022
Connectors arrived with bended pins and the order was incomplete with missing parts. Not the first time with Conrad. Also shipping costs of 20 euro's a bit steep for a small parcel and then it was delayed . Waited one whole day and it did not arrive without notice of delay. All in all very poor service
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Answer by conrad.com
Oct 18, 2022
Good day, thank you for your feedback! Firstly we want to apologize that your order arrived incomplete, broken and late. We have forwarded your mail to the responsible colleagues, who will get back to you as soon as possible. Hopefully we can convince you of our improvements in the future. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 10, 2022
Conrad did well. Unfortunately, UPS were completely incompetent, and were unable to find my address for nine days, despite repeated calls to them. In desperation, I contacted Conrad's customer service about this , and they very promptly tried to help by contacting UPS, for which I am grateful.
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Answer by conrad.com
Oct 11, 2022
Good day, thank you for your feedback! We are glad that any occurring issues with UPS could be solved to your satisfaction. Your critique will be forwarded to our quality management team. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Oct 6, 2022
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Answer by conrad.com
Oct 11, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 29, 2022
Nice bit of apparatus and love the sound
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Answer by conrad.com
Oct 5, 2022
Good day, thank you for this great feedback! We are happy that you are satisfied with the delivered product. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 26, 2022
Passed my initial try. I still have to try it with different devices. Delivery was prompt and package excellent.
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Answer by conrad.com
Sep 26, 2022
Good day, thank you for this great feedback! We are happy that you are satisfied with our products. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 21, 2022
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Answer by conrad.com
Sep 26, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 20, 2022
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Answer by conrad.com
Sep 20, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 20, 2022
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Answer by conrad.com
Sep 20, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 16, 2022
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Answer by conrad.com
Sep 19, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 15, 2022
I buy from EU countries, send you my vat number but you take the vat... normally you must sell to another UE company without vat...
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Answer by conrad.com
Sep 19, 2022
Good day, thank you for your feedback! We apologize for any inconveniences caused Unfortunately we are not able to tend to this issue on this platform, so please send us a mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team