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conrad.com
Reviews:

328 reviews in the last 12 months5,307 total reviews  

4.45
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Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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5 days ago
 Verified review
I purchased a motorised tv bracket which when it arrived I had to pay over £50 import duties. When I opened it the power supply was missing. I contacted Conrad immediately and submitted photos. I heard nothing for three weeks so I went onto their website and opened a 'ticket', I received an email back stating it was already being dealt with under a different ticket number. I emailed them again and was told I could return the whole item or take a standard power supply, I replied I would accept this. I heard nothing for a further 3 weeks, I emailed them again, nothing so I opened another ticket via the website then received an email saying they were awaiting my reply, so I replied to the email I would accept, nothing for a week, so I replied to the email again, nothing so went to the website opened another ticket and accepted. It appears that replying to their emails they randomly acknowledge. Finally received a power supply two weeks later and it is a generic psu with variable connections, not the original psu for the item I purchased.
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7 days ago
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Thanks for the feedback. Actually all the products are excellent but I have had problems with the shipping to my country. First because they send the order in parts and that generates additional costs when I pick up the packages at UPS, that is exactly what happened with my last order and due to UPS errors I had to pay an additional 100 dollars that I had initially considered, apart from the fact that a tool box came damaged because the grouping in boxes does not have plastic or any material that protects the products. Thank´s Edwin
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Jun 25, 2024
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Had to use Conrad as was the only company to get a particular item unavailable in the UK - their service was impeccable. However, the courier, UPS, were not good and, even though all the correct details were given to them by Conrad, they messed up the address completely, even with it going to the wrong address 400 metres away. It may be that UPS deliver well in cities and towns, however, we are extremely rural and I think they need to buck their ideas up ... I mean, is it beyond the driver to ASK someone who would know?
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7 days ago
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Excellent Service !!! Highly Recomended !!!

I am very impressed with the customer service support I have and the quality of the products I receive. From the communication to the packaging all perfect !!! Conrad Team Thank you !!!
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Ron W.
Cheltenham, Gloucestershire
22 hours ago
 Verified review

Nice product, delivered safely.

Item nicely packed. Camera is perfect and works well - outputting images to my laptop and to a high-res external monitor.
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Jul 1, 2024
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Great company, price and delivery

Exceptional service and item was despatched and delivered quickly. Would highly recommend
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Jun 25, 2024
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The item purchase great. Delivery very fast from German to Malaysia.
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Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.
6 days ago
 Verified review
Recieved on time product was perfect would use again 👌
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Jun 24, 2024
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Good value and delivery was ahead of schedule.
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Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.
6 days ago
 Verified review
I got specific tool, in short time. I m happy
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Jul 9, 2024
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I'm very pleased with everything.
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PW
Patrick W.
Ohain - Belgique
12 days ago
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Second to none speed, contact
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Jul 8, 2024
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Hassle free! Recommended.
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12 days ago
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Speed of delivery
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21 hours ago
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2 days ago
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9 days ago
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9 days ago
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12 days ago
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Jul 5, 2024
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