Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
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BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
Item itself is as described. Absolutely happy with that.
The problem was with delivery!
I was in the process of emailing you regarding no sign of package when my neighbor informed me that she had found a parcel with my name and address on it in her garden shed!!
Surely any delivery driver should have left a note in my mailbox to say where they had left item?
Very disappointed in this as I have no idea how long it would have been left there.
This would make me think twice now about ordering from you again.
regards
J. Highlands
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Jan 28, 2023
Conrad seem to be the only people in Europe who sell the A5 binders we needed in the UK and I was a bit put off by the inevitable cost of postage. However, we ordered a few more than we needed as an economy of scale and the folders were delivered really quickly, so the outcome was 10/10 for us.
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Jan 27, 2023
Brilliant - items in stock and a really great price where not available elsewhere in UK. Really quick shipping to UK as well (days only) and superbly packaged.
Cannot fault this company.
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Feb 14, 2023
Great item and great service, and fast delivery! had no need to talk to anyone as the service was GREAT!!!! Would be nice if there was a currency converter, unless i missed it on the site.
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Feb 6, 2023
The good was conform to the description. But UPS delivery wasn't very good : the parcel was open (because of the delivery boy curiosity, I think). It is not professional
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Feb 8, 2023
This is my second purchase from Conrad.
Easy to do and delivered quickly to Japan.
I am a bit dumbfounded why they won’t ship to Australia though?
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Feb 20, 2023
This is my 2nd order and again FANTASTIC!!!! Just wish i had know about this shop before, will be using again as one of my main got to shops.
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Jan 30, 2023
I have ordered 3 items from this company and each time it's been fast delivery ... Good packaging ... I'm very happy working this service
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Feb 2, 2023
Fast and reliable delivery at a reasonable price. As always.
Especially this order - the price of the goods was more than attractive. Impossible to resist :)
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Feb 6, 2023
Quick service & prompt safe delivery, the product is excellent & as advertised. Thank You.
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Jan 28, 2023
god product
this time the transport worked fine.
I hope that the web will work next time.
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Feb 21, 2023
Speedy Delivery
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Feb 9, 2023
delivery was on time and within specified period.
but one of the products i bought - BASETECH 7PCS OPENING TOOLS SET was really brittle. - i've not used any of these types of tools before but i would have thought these tools aren't supposed to be so brittle.
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Jan 31, 2023
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Feb 1, 2023
I like most of this radio's function. Great sound, good reception and it is rechargeable
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Feb 3, 2023
amazing items and fast shipping, the only problem i had is with ups, very unprofessional
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Feb 2, 2023
Excellent value, quick delivery via UPS, will definitely use again and highly recommend
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Jan 26, 2023
amazing customer service. fast delivery and reliable tracking.
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Feb 2, 2023
Quick dispatch and fast response
Great to solve the issue and quick reply.
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Feb 6, 2023
product delivered quite quickly and with friendly driver.
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