conrad.com- Logo - reviews

conrad.com
Reviews:

315 reviews in the last 12 months5,277 total reviews  

4.47
Good

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

 Sort by  
Relevance
(242)
(30)
(15)
(5)
Reset
Mar 7, 2024
 Verified review
Huge selection. Extremely fast delivery.
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Feb 28, 2024
 Verified review
Conrad is best , product is super good !
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 13, 2024
 Verified review
Fast delivery. Excellent communications
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Feb 27, 2024
 Verified review
after sales service and availability
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 29, 2024
 Verified review
Speed and accuracy
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 26, 2024
 Verified review
Excellent service!
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 5, 2024
 Verified review
Always correct!!!
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Mar 12, 2024
 Verified review
Quick service
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.
Mar 22, 2024
 Verified review
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 20, 2024
 Verified review
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 29, 2024
 Verified review
Report review
Answer by conrad.com
Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 12, 2024
 Verified review
send a plug that fits
Report review
Answer by conrad.com
Mar 15, 2024
Dear Customer, please contact the customer service. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Report review
Aug 26, 2023
 Verified review

Shipping

Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
Oct 17, 2023
 Verified review
Looks nice in my study room. Great quality and easy to install. The board comes with 3 extra strong magnet. Good quality packaging and arrived about a week time.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Jul 28, 2023
 Verified review
Product is as promised and decent time delivery, BUT UPS lied for me not being home, order was supposed to come in to my address, i had to pay 2O€ for friend to get that from pickup point. I am disabled and can not go away from home, so courier was lazy or disinformed.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. We apologise for the inconvenience caused by the shipping company.
Dec 21, 2023
 Verified review

I received the package well damaged, with a broken product...

I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not tested it, this being a review at first sight, upon opening the package... I will return with details regarding regarding the functionality of all ordered toys!
Report review
Nov 15, 2023
 Verified review

VERY PLEASED AND HAPPY CUSTOMER

I very much like the fact that I could communicated with Conrad personal via email. For example there was an issue with my VAT number, I was informed by the relevant Conrad department and the communication continue until the issue was resolved. I very much like also that the product came to me exactly the on time as it was stated into Conrad webpage. The product that I received looks fantastic. This is my first experience with Conrad I will definitely continue to shop with Conrad.
Report review
Answer by conrad.com
Nov 16, 2023
Dear Customer, thank you very much for your positive feedback.
Feb 13, 2024
 Verified review

Damage envelope Conrad (UPS)- Order number: 2009165524

Good morning, According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing. Invoice 9759909139 Order number: 2009165524 Item 1570224 – Qty: 2 (1) received Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo. you can contact us to the following email address: yordan.becerra@fizoptika.com alison.agius@fizoptika.com
Report review
Answer by conrad.com
Feb 25, 2024
Dear Customer, you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.