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conrad.comReviews

: 4,390Good

4.40

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with Buyer Protection

certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 6/27/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

924 verified reviews in the last 12 months

4,390 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


3 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us. All the best, Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank your for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank your for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Hello, thank you for this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for this positive feedback! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for this great review. We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
2 months ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
The Consignee address was wrongly mentioned on all the Invoices due to which we had to pay hefty penalty, it is also good for the business if you can share the export documents with your customer once the shipment is our of your wearhouse.
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Answer by conrad.com
1 month ago
Good day, thank you for honest feedback! We want to apologize for any inconveniences that were caused. Unfortunately we are not able to tend to this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can resolve it as fast as possible. Your Conrad Customer Service Team
 Verified review
2 months ago
Where is the main product I ordered? I send me the case to my new phone I ordered for almost 1000 euros, and write me an email that my order has now been delivered! How about no. It has NOT been delivered.
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Answer by conrad.com
2 months ago
Good day, thank you for your feedback! We are sorry to read that you have not yet received your order or an answer from our customer service. Your mail has been forwarded to the responsible employee, so that the issue can be resolved as fast as possible. We thank you for your patience and hope to welcome you back soon nonetheless. All the best! Your Conrad Customer Service Team
 Verified review
3 months ago
I particularly liked the price of the goods which were cheaper than the competitors. I didn't like the delivery company leaving my goods on the doorstep out in the open air. If a customer contact phone number is added to the available information then a phonecall/text message can be made or sent in advance to advise of a proposed delivery time or even that an alternative address can be used like a next door neighbour for receipt and signature
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Answer by conrad.com
3 months ago
Good day, thank you for your honest feedback! We are happy to read that you are satisfied with the prices of our products and want to apologize for any inconveniences that were caused during your delivery. We will gladly forward your critique to our quality management department and hope to convince you of our improvements soon. Your Conrad Customer Service Team
 Verified review
3 months ago
I ordered from here as my components were due to arrive in three days that was guaranteed. A week later they arrived when ordering via Fruugo no mention was made of the seller being in Germany not my country the UK and worst of all the box massive 30 × 20 box for three small passive components.
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Answer by conrad.com
3 months ago
Good day, thank you for your honest review. Sorry to hear, that the delivery time of your order was delayed. We also want to apologize for not sending your order in an adequate packaging. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
3 months ago
Excellent response from Conrad. But Logistics service provider UPS is equally worst. If possible, please change the Logistics Service Provider from UPS to someone else. They are completely irresponsible and incompetent.
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 Verified review
3 months ago 
Excellent service. Communication is impeccable and delivery is very quick. Parts are all exactly as described and of very high quality. Buying from Conrad really never leaves you with any minimal regret.
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