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conrad.com
Reviews:

326 reviews in the last 12 months5,304 total reviews  

4.45
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Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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2 days ago
 Verified review
I purchased a motorised tv bracket which when it arrived I had to pay over £50 import duties. When I opened it the power supply was missing. I contacted Conrad immediately and submitted photos. I heard nothing for three weeks so I went onto their website and opened a 'ticket', I received an email back stating it was already being dealt with under a different ticket number. I emailed them again and was told I could return the whole item or take a standard power supply, I replied I would accept this. I heard nothing for a further 3 weeks, I emailed them again, nothing so I opened another ticket via the website then received an email saying they were awaiting my reply, so I replied to the email I would accept, nothing for a week, so I replied to the email again, nothing so went to the website opened another ticket and accepted. It appears that replying to their emails they randomly acknowledge. Finally received a power supply two weeks later and it is a generic psu with variable connections, not the original psu for the item I purchased.
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3 days ago
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Recieved on time product was perfect would use again 👌
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3 days ago
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I got specific tool, in short time. I m happy
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3 days ago
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Excellent Service !!! Highly Recomended !!!

I am very impressed with the customer service support I have and the quality of the products I receive. From the communication to the packaging all perfect !!! Conrad Team Thank you !!!
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6 days ago
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9 days ago
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PW
Patrick W.
Ohain - Belgique
9 days ago
 Verified review
Second to none speed, contact
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11 days ago
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I'm very pleased with everything.
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13 days ago
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Hassle free! Recommended.
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Jul 2, 2024
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Jul 2, 2024
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Jul 1, 2024
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Great company, price and delivery

Exceptional service and item was despatched and delivered quickly. Would highly recommend
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Jul 1, 2024
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Jun 28, 2024
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Jun 27, 2024
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Jun 26, 2024
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Jun 25, 2024
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Had to use Conrad as was the only company to get a particular item unavailable in the UK - their service was impeccable. However, the courier, UPS, were not good and, even though all the correct details were given to them by Conrad, they messed up the address completely, even with it going to the wrong address 400 metres away. It may be that UPS deliver well in cities and towns, however, we are extremely rural and I think they need to buck their ideas up ... I mean, is it beyond the driver to ASK someone who would know?
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Jun 25, 2024
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The item purchase great. Delivery very fast from German to Malaysia.
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Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.
Jun 24, 2024
 Verified review
Good value and delivery was ahead of schedule.
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Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.
Jun 24, 2024
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Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.