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conrad.comReviews

: 4,822Good

4.24

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with Buyer Protection

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Feb 3, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Feb 3, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

689 verified reviews in the last 12 months

4,822 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(67)
(23)
 Verified review
3 days ago
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 Verified review
7 days ago
god product this time the transport worked fine. I hope that the web will work next time.
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 Verified review
8 days ago
Learn English. Stop using UPS. I was told delivery would happen "shortly" in the reference line of the respective email; in the email body it turns out that the delivery schedule was 5 days away. A day before schedule I am told I was not at home during their delivery attempt. So I had to go get the parcel from a collection point. Thank you very much.
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 Verified review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door. Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Answer by conrad.com
13 days ago
Dear Customer, it is not possible for us to charge the customs duties because we do not collect them. This is a country matter. Your country collects the duties for imports you make, not the seller. The shipping service is the implementing body appointed by the country to do this.
 Verified review
Jan 17, 2023
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Answer by conrad.com
13 days ago
Thank you for your positive feedback. Feel free to let us know how we can improve.
 Verified review
Jan 16, 2023
 
Excellent business and prompt delivery of goods bought!👌 Bonus coupons for returning customers have lots of room for improvement though!!🙄
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Answer by conrad.com
13 days ago
Thank you for your positive feedback. What improvement in terms of vouchers would you like to see?
 Verified review
Jan 9, 2023
Conrad part of order processing and communication premium level. The thrust to UPS subcontractors was Lost. Unreliable sounding names etc.
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Answer by conrad.com
13 days ago
Dear Customer, please report any problems with the shipping service so that we can address the issue here.
 Verified review
Jan 6, 2023
Delivery & payment options "WORK" AS ADVERTISED. Has always worked well in the past, and still does. .. Thanx.
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Answer by conrad.com
13 days ago
Thank you for your positive feedback.
 Verified review
Jan 3, 2023
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Answer by conrad.com
13 days ago
Thank you for your positive feedback. Feel free to let us know how we can improve.
 Verified review
Dec 22, 2022
More than happy with the service, I'm more disappointed in the courier as I really believe the delays are the fault of UPS, especially around here. So the star off is for using ups. As for the item, that's for a different review altogether...
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for the fact that our transportation partner caused you problems. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. We are happy that we were able to satisfy you with our services nonetheless and hope to welcome you back soon! Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 13, 2022
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA! I am satisfied with the content of the package only the delivery was a problem.
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for the fact that our transportation partner caused you problems. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 12, 2022
delay between delivery and announced, but ok!
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Due to an increase in customer requests, longer waiting times can unfortunately occur. We are glad that we were still able to satisfy you with our services and hope to welcome you back soon! Your Conrad Customer Care Team
 Verified review
Dec 9, 2022
Delicate tools were packed improperly.
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for all inconveniences caused. We will gladly forward this to our quality management team. Should the product itself also be damaged, please contact us at sales@conrad.com. A responsible employee will get in touch with you as soon as possible. We thank you for your understanding and with you all the best! Your Conrad Customer Service Team
 Verified review
Dec 9, 2022
The item was inadequately packaged and arrived damaged
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for all inconveniences caused. We will gladly forward this to our quality management team. Should the product itself also be damaged, please contact us at sales@conrad.com. We thank you for your understanding and with you all the best! Your Conrad Customer Service Team
 Verified review
Dec 6, 2022
There was some problem with delivery, but finaly resolved
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Answer by conrad.com
Dec 7, 2022
Good day, thank you for your feedback! We are glad that you are satisfied with our services, albeit there were initial complications with the delivery. Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 4, 2022
Everything arrived as expected, there were a few delays but bottom line, it was a good customer experience
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 Verified review
Dec 1, 2022
Efficent
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 Verified review
Nov 16, 2022
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 Verified review
Nov 16, 2022
I do not see in mails, which order is coming home, despite I filled the additional tracking information (number from my system). Thank You!
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 Verified review
Nov 2, 2022
problem invoice TVA
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Answer by conrad.com
Nov 3, 2022
Good day, thank you for your review. Unfortunately we are not able to tend to this issue on this platform, so please send us an email to sales@conrad.com. Thank you in advance. Your Conrad Customer Service Team