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conrad.com
Reviews:

320 reviews in the last 12 months5,182 total reviews  

4.45
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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Feb 16, 2024
 Verified review
2 of 3 items was cancelled, no money returned
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Answer by conrad.com
6 days ago
Dear Customer, sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Feb 13, 2024
 Verified review
in general very pleased with the service and products , my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,
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Answer by conrad.com
6 days ago
Dear Customer, thank you for your feedback. We will endeavour to improve the delivery.
Feb 3, 2024
 Verified review
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Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback.
Jan 31, 2024
 Verified review
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Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 31, 2024
 Verified review
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Answer by conrad.com
6 days ago
Dear Customer, thank you for your positive feedback. Please give us feedback so that we can achieve 5 stars.
Jan 19, 2024
 Verified review
Good service
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Dec 29, 2023
 Verified review
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 27, 2023
 Verified review

Delayed delivery of second product

Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 19, 2023
 Verified review
das ist gut
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Nov 30, 2023
 Verified review
Very well explained the detail on the product bought. The information for shipping was also good. A bit more information on the actual options.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 30, 2023
 Verified review
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Nov 27, 2023
 Verified review
Good price and good shipping management.
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Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 23, 2023
 Verified review
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Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Oct 20, 2023
 Verified review
You could tell your British customers that it comes with a two prong plug. Which doesn't fit a standard plug outlet.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, We are a German company. We therefore supply all items with an EU plug. Please contact us if you need help finding an adapter.
Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Sep 20, 2023
 Verified review
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Sep 11, 2023
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Sep 11, 2023
 Verified review
Initially, I was not able to order the item. On the 3rd try, it was successful and it went smoothly. The item was delivered on time.
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Sep 9, 2023
 Verified review

Incomplete Product

Although recommended by Which UK I was disappointed because the hedge trimmer that was provided did not have a cable and the address on the package did not include the House number and it was only thanks to the diligence of the UPS driver that the product arrived at all
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