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conrad.comReviews

: 4,605Good

4.33

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with Buyer Protection

certified since: Aug 29, 2013
updated on: Sep 27, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Sep 27, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

846 verified reviews in the last 12 months

4,605 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(82)
(27)
 Verified review
Dec 1, 2021
The cardboard box inside bigger cardboard box was without any cushioning.
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 Verified review
Nov 30, 2021
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 Verified review
Nov 24, 2021
Information is good. Too much information is not. I received approx. 10 e-mails. All with the same text, stating that I would receive my shipment Nov. 25th. And that the parcel was on its way. Ten e-mails about the same. The funny, and ok result is, that I received the parcel to day, the 24th. That is fine, but sending 10 e-mails about the same matter is too much. Its irritating and timeconsuming for the customer (me).
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 Verified review
Nov 19, 2021
I ordered 2 items from the same brand and I live very far from Europe so our orders are shipped by plane. I didn't have the option to choose if I wanted all of my items in 1 package. So I received an article first and then 1 week after the second. A simple little pillow was in a huge box (5 times the size of the pillow). It's stupid because not fragile! If I had had the choice I would have chosen to wait a week for the items to be sent together. This is why the world must change because this kind of effort is simple and in my case would have halved for the same order its ecological footprint. I apologize to my kids for that and I won't buy Conrad again until they come up with this easy-to-implement option. Every drop of water counts!
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 Verified review
Nov 17, 2021
UPs was a mess and difficult to get in touch wiht
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 Verified review
Nov 15, 2021
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Answer by conrad.com
Nov 26, 2021
Dear Customer, Thank you for your good rating! We wish you all the best and stay healthy! Your Conrad customer service team
 Verified review
Nov 9, 2021
Processing of the order for despatch took too long. Email contact details on PayPal require updating. Those given when contacted, Auto reply stated" the person has left the company". Alternative contact email given This returned a reply as account not active. Once contacted directly by PayPal, order processed & despatched, I received order within 1 day.
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 Verified review
Nov 6, 2021
Arrived a few days late but relieved the light was correct size and fit.
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Nov 2, 2021
products and deliverece from Germany is OK, UPS is a lousy transporter in PT. Please next time use another transporter , DHL ?
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Nov 2, 2021
Hi Half of my order arrived broken!!! I informed Conrad immediately of the accident!!!! There was no reaction since???? I wish to be refunded...... BRGDS
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Nov 2, 2021
The product arrived in a perfect condition, however the shipping took almost a week.
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Nov 2, 2021
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Answer by conrad.com
Nov 26, 2021
Dear Customer, Thank you for your good rating! We wish you all the best and stay healthy! Your Conrad customer service team
 Verified review
Oct 29, 2021
One of the tubes was broken upon the packet!!!
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Oct 27, 2021
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Oct 26, 2021 
WHERE IS THE REST OF MY ORDER ? item : Wera Zyklop Metal 8003 A 05004003001
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Oct 24, 2021 
very good experience
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Oct 24, 2021
tuoteet oikeat ja nopea toimitus kotiovelle asti.
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Oct 23, 2021
tuotteet oikeat ja nopea toimitus kotiovelle asti.
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 Verified review
Oct 21, 2021
Doe het gewoon in het Nederlands en het is niet wat ik er van verwacht het is niet compleet je kan niks aansluiten je moet weer wat bestellen namelijk een relatie print. B197 en die heb ik nodig
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 Verified review
Oct 20, 2021 
Good product Ups deliver poor of
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