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conrad.com
Reviews:

326 reviews in the last 12 months5,174 total reviews  

4.44
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
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Reviews for conrad.com

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Nov 23, 2023
 Verified review
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Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 17, 2023
 Verified review
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Answer by conrad.com
Nov 17, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 10, 2023
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.
Aug 26, 2023
 Verified review

Shipping

Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
Mar 10, 2023
 Verified review
Everything worked very well. Ordering and paying for the products was quick. The products arrived in a few days. The devices worked well and were exactly what we had wanted. Thank you.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Oct 17, 2023
 Verified review
Looks nice in my study room. Great quality and easy to install. The board comes with 3 extra strong magnet. Good quality packaging and arrived about a week time.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Jul 28, 2023
 Verified review
Product is as promised and decent time delivery, BUT UPS lied for me not being home, order was supposed to come in to my address, i had to pay 2O€ for friend to get that from pickup point. I am disabled and can not go away from home, so courier was lazy or disinformed.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. We apologise for the inconvenience caused by the shipping company.
Jun 5, 2023
 Verified review

Arduino Opto WiFi

Delivered to the UK as when stated when ordered. Took about a week. Only issues were with UPS where I couldn't arrange delivery to be changed to the following day via their website. Delivered two days later. Be careful as got a delivery invoice from UPS.
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Feb 27, 2023
 Verified review
Efficient service and comms , recommened.
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May 31, 2023
 Verified review
replacement batteries for sony ear buds, genuine batteries delivered, to my door, simple. I would suggest they list them in the uk amazon, as sony headphone and a few others brands replacement batteries they would sell lots. pics of the batteries, the spec sheet, list of things they fit into (look at other listings on ebay and amazon). getting genuine batteries of this type in the uk is near impossible. see how they try to pass off copy's search cp1254 on amazon uk see how many are fakes.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
GM
G M.
Stockholm
Aug 22, 2023
 Verified review

Conrad good, UPS not so

Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
Aug 26, 2023
 Verified review
Ordering experience is 100% excellent. Shipment as per the dates mentioned in the website ordering. Shipped by UPS to Bangalore and reached in just 3-4 days. Within India it takes 2-3 days for delivery. But its amazing by UPS service. Its great service and very excellent product when it come to quality & packing, Overall, Conrad is very professional & would 100% recommended.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
May 24, 2023
 Verified review
Order arrived only after a few emails were sent, because the seller changed the order number in the pro-forma that did not match the initial order number, it was unclear which number to enter, and then due to mismatch they stopped processing the order. It took about 4 weeks to get my order (received 05.24, order paid 04.27).
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Apr 18, 2023
 Verified review

All excellent!

All excellent - the 3 products bought and web information about each one, the tracking information provided and the prompt and on-time delivery. Also, thanks to the Easter discount, it was cheaper to buy from you than in the UK, even with the modest delivery charge. Alles ist wunderbar! Vielen Dank.
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Apr 17, 2023
 Verified review

keep delivery simple!

I had two orders from Germany made on the same day. One, yours, using just one courier arrived this morning . The other, with three couriers is.......your guess is as good as mine. The last in the chain has Keine Ahnung. Regards
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Mar 29, 2023
 Verified review
Buying and delivery has been great not started to go through the box of parts yet, will be very happy if every thing is there, and will shop again thank you, P fisher
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Apr 13, 2023
 Verified review
todo me parecio muy bien, pero hubiera estado mejor si las compras se pudieran hacer con tarjeta de credito,mucho mas rapido todo,por su atencion gracias
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Jun 28, 2023
 Verified review
Nice webpage, easy and checkout, quick delivery to Denmark, good notifikations on its way, personally hand-over in the door, we will be back!
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.