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conrad.com
Reviews:

313 reviews in the last 12 months5,267 total reviews  

4.49
Good

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Feb 22, 2024
 Verified review
very fast delivery
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Answer by conrad.com
Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Mar 5, 2024
 Verified review
Always correct!!!
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Mar 10, 2024
Dear Customer, thank you for your positive feedback.
Mar 12, 2024
 Verified review
Quick service
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Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.
Feb 29, 2024
 Verified review
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Mar 10, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 20, 2024
 Verified review
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 20, 2024
 Verified review
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Feb 25, 2024
Dear Customer, thank you for your positive feedback.
Feb 14, 2024
 Verified review
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Feb 25, 2024
Dear Customer, thank you very much for your positive feedback.
Feb 16, 2024
 Verified review
2 of 3 items was cancelled, no money returned
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Answer by conrad.com
Feb 25, 2024
Dear Customer, sorry for the inconvenience and please contact our customer service with the order number to find out the cause of the cancellation and arrange for a refund.
Mar 12, 2024
 Verified review
send a plug that fits
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Answer by conrad.com
Mar 15, 2024
Dear Customer, please contact the customer service. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Aug 26, 2023
 Verified review

Shipping

Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, customs is a national regulation. It is levied by your country to regulate imports. As a retailer, we have no influence on this.
Oct 17, 2023
 Verified review
Looks nice in my study room. Great quality and easy to install. The board comes with 3 extra strong magnet. Good quality packaging and arrived about a week time.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Oct 19, 2023
 Verified review

electromagnets its-ms-4027-24vdc (6 pcs)

Thanks for the quick response and the UPS shipment that arrived within 7 days. Please, when you send us electromagnets (there were 6 in this case), let them be in a package with a seal (paper or bubble). In this case, the magnets were moving freely and had torn the package on one side. A good and successful day! Boyko Staykov, S AND S Engineering Ltd
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Answer by conrad.com
Nov 11, 2023
Dear Customer, Please let us know the order number so that we can draw the attention of our logistics department to the repackaging of these items.
Jul 28, 2023
 Verified review
Product is as promised and decent time delivery, BUT UPS lied for me not being home, order was supposed to come in to my address, i had to pay 2O€ for friend to get that from pickup point. I am disabled and can not go away from home, so courier was lazy or disinformed.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. We apologise for the inconvenience caused by the shipping company.
Nov 15, 2023
 Verified review

VERY PLEASED AND HAPPY CUSTOMER

I very much like the fact that I could communicated with Conrad personal via email. For example there was an issue with my VAT number, I was informed by the relevant Conrad department and the communication continue until the issue was resolved. I very much like also that the product came to me exactly the on time as it was stated into Conrad webpage. The product that I received looks fantastic. This is my first experience with Conrad I will definitely continue to shop with Conrad.
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Answer by conrad.com
Nov 16, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 15, 2023
 Verified review
Mit der prompten Lieferung bin ich sehr zufrieden. Der selbe Gerätetyp,der schon viele Jahre funktionierte, hat durch einen Gewitters chaden seine Funktion eingestellt.Ich hätte aber eine wichtige Sache zu bemängeln: Bei der telefonischen Bestellung hatte ich bis zu 20 Minuten Wartezeiten Ehe ein Bestellkontakt zustande kam; das kostet Geld und Nerven! Wenn möglich ändern sie das ---Mit freundlichem Gruß Dr.Ralf Kolmsee. Mi
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Answer by conrad.com
Nov 16, 2023
Dear Customer, thank you very much for your positive feedback.
Jan 5, 2024
 Verified review

I got my order, but In-time courier delivered poorly

I got my order. The items are good, no issues were found. The "In-Time" courier representing UPS in Bulgaria delivered poorly as they delayed my order with 4 days due to missed phone number and they didn't make the effort to write me an email for almost a week asking me for this detail. So that can definitely be improved. They marked my order as failed ONLY AFTER I called them to ask what's going on with my order!
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
GM
G M.
Stockholm
Aug 22, 2023
 Verified review

Conrad good, UPS not so

Service from Conrad was efficient. Unfortunately the only choice of courier was not so good. UPS claimed they tried to deliver. They did not. Someone was in the entire day and no attempt was made to deliver. Further, the only was to control the delivery was to download their app. I do not want another app cluttering up my phone and selling on my personal data. Please provide other alternatives for shipping.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars.
Aug 26, 2023
 Verified review
Ordering experience is 100% excellent. Shipment as per the dates mentioned in the website ordering. Shipped by UPS to Bangalore and reached in just 3-4 days. Within India it takes 2-3 days for delivery. But its amazing by UPS service. Its great service and very excellent product when it come to quality & packing, Overall, Conrad is very professional & would 100% recommended.
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Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for your positive feedback.
Dec 20, 2023
 Verified review
I was most impressed with the speed and efficiency of your service. I am very happy with my order which arrived on time and securely packaged. UPS delivered on time and the driver was most friendly, polite and professional. All I would add is - keep doing what you are doing! Excellent
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Nov 30, 2023
 Verified review
Very well explained the detail on the product bought. The information for shipping was also good. A bit more information on the actual options.
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Answer by conrad.com
Dec 7, 2023
Dear Customer, thank you very much for your positive feedback.