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conrad.comReviews

: 4,807Good

4.25

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with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Jan 27, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Jan 27, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

690 verified reviews in the last 12 months

4,807 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
Dec 13, 2022
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA! I am satisfied with the content of the package only the delivery was a problem.
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for the fact that our transportation partner caused you problems. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 13, 2022
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Dec 13, 2022
A great shopping experience with Conrad. This item was a lot cheaper than other retailers offers. I have yet to try the device.
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Answer by conrad.com
Dec 22, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our service and prices. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Dec 12, 2022
delay between delivery and announced, but ok!
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Due to an increase in customer requests, longer waiting times can unfortunately occur. We are glad that we were still able to satisfy you with our services and hope to welcome you back soon! Your Conrad Customer Care Team
 Verified review
Dec 12, 2022
Product arrived on time as described.
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Answer by conrad.com
Dec 22, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our delivery. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Dec 9, 2022
Delicate tools were packed improperly.
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for all inconveniences caused. We will gladly forward this to our quality management team. Should the product itself also be damaged, please contact us at sales@conrad.com. A responsible employee will get in touch with you as soon as possible. We thank you for your understanding and with you all the best! Your Conrad Customer Service Team
 Verified review
Dec 9, 2022
The item was inadequately packaged and arrived damaged
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Answer by conrad.com
Dec 22, 2022
Good day, thank you for your feedback! Firstly, we want to apologize for all inconveniences caused. We will gladly forward this to our quality management team. Should the product itself also be damaged, please contact us at sales@conrad.com. We thank you for your understanding and with you all the best! Your Conrad Customer Service Team
 Verified review
Dec 8, 2022
I am delighted to be able to receive goods in an easy manner from the EU, particularly since the UK decided to leave, i know that for many small businesses this has been quite a difficult time, especially for exporting. Conrad Electronics is a very organised company and quick to respond for which i am very grateful.
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 Verified review
Dec 8, 2022
Small order of a survey ruler which seemed impossible to obtain anywhere else! Ordering was quick & easy. Conrad kept me updated on the order & it was delivered promptly & efficiently. Thank you - great service!
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 Verified review
Dec 7, 2022
We received our package in Romania in the shortest time possible. This was very helpful for our business. Thank you!
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Answer by conrad.com
Dec 7, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our delivery. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Dec 7, 2022
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Answer by conrad.com
Dec 7, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Dec 6, 2022 
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Answer by conrad.com
Dec 7, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Dec 6, 2022
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Answer by conrad.com
Dec 7, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Dec 6, 2022
There was some problem with delivery, but finaly resolved
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Answer by conrad.com
Dec 7, 2022
Good day, thank you for your feedback! We are glad that you are satisfied with our services, albeit there were initial complications with the delivery. Kind regards, Your Conrad Customer Service Team
 Verified review
Dec 6, 2022
Excellent service. Vielen Dank!
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Answer by conrad.com
Dec 7, 2022
Guten Tag, vielen Dank für Ihre Bewertung. Es freut uns, dass wir Sie begeistern konnten. Wir wünschen Ihnen alles Gute! Ihr Conrad Kundenservice Team
 Verified review
Dec 6, 2022 
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Answer by conrad.com
Dec 6, 2022
Good day, Thank you for your feedback! We are pleased that we were able to satisfy you with our delivery. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Dec 6, 2022
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Answer by conrad.com
Dec 6, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Dec 4, 2022
The product I ordered was exactly as described on the website. Dispatch was quick and delivery took place more than 3 days prior to the estimated delivery date. Five stars well deserved and warmly recommended. I will gladly buy again from this seller whenever the opportunity presents itself.
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 Verified review
Dec 4, 2022
Everything arrived as expected, there were a few delays but bottom line, it was a good customer experience
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 Verified review
Dec 2, 2022 
I would highly recommend Conrad Electronics for their large range of products, excellent service and prompt delivery.
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