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conrad.comReviews

: 4,457Good

4.36

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with Buyer Protection

certified since: 8/29/2013
updated on: 8/8/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 8/29/2013
updated on: 8/8/2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

851 verified reviews in the last 12 months

4,457 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


4 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(27)
 Verified review
1 month ago
superb service everything perfect
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Answer by conrad.com
25 days ago
Good day, Thank you very much for this great review. We are glad that we could satisfy you. We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Cortesemente mandatemi la fattura a info@jackautomation.it. Grazie
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Answer by conrad.com
1 month ago
Good day, thank you for your message. Unfortunately we are not able to resolve this issue on this platform, so please send us an e-mail to sales@conrad.com We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
I promptly received the package, which is all I demand from a good currier.
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
As everything went to plan there is nothing I can say to make any improvements.
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
1 month ago
I
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
1 month ago
Thank you very much! Your services are demonstrably reliable, and Your staff is fully equipped to handle any questions or worries our might have.
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
1 month ago
This was my second time ordering from Conrad. Same as the first time, it was very well handled and informed. For possible improvements, please be more informative for the order cancellation process.
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
1 month ago
Conrad kept me well informed during the fast delivery process.
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
1 month ago
Ordered a product, that i don't like, returned and got my money back. Then i ordered another product, that is ok. All services are quick and high quality. Delivery time is also great. Thank you
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
1 month ago
perfect and in good condition
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
1 month ago
Considering the supply of some products from the GARDENA range, there is only one possible assessment which is called - EFFICIENCY !
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
Prompt and efficient.
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
Service perfect wish every other business like yours
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team
 Verified review
2 months ago
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Answer by conrad.com
1 month ago
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
2 months ago
Item was found missing from order. Conrad did not advise us of this issue at any point until the order arrived and then said it would be a further 4 weeks until despatched. I queried this issue by email with them 3 weeks ago and am still awaiting a reply. Very poor service.
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 Verified review
2 months ago
Imported to RSA with no issues. Everything went smooth and Im very happy with the service and product. Thank you Conrad.
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Answer by conrad.com
1 month ago
Hello, thank you for your great feedback! We are glad to hear that we could satisfy you with our performance! We wish you all the best and stay healthy! Your Conrad Customer Service Team