Conrad becomes my favorite online shop for buying electronics.
Because they have large selection of high-quality products within electrical and electronics.
It took them over 2 weeks to process my order.
I think the problem was that they had a hard time trusting my payment outside of the German border.
After repeated contact with their customer service, I finally managed to convince them.
After completion of the transaction, the item was shipped quickly by UPS.
My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review
4 months ago
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work.
I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues.
I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result.
I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.”
I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible."
I am in the dark as to whether or not I will ever receive a reply!!
I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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(27)
Verified review
2 months ago
Guten Morgen, meine Bestellung war in Ordnung. Aber der Service war miserabel, wollten auf einmal noch mehr Geld haben wegen Steuern und Service. Auch konnten sie (UPS) den Namen und meine Adresse nicht gut verstehen. Für UPS kein "schöner" Tag und auch nicht gut für's Unternehmen, denn es gibt viel Konkurenz. Alles Gute, K. Schweitzer
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Answer by conrad.com
1 month ago
Guten Tag,
vielen Dank für Ihr Feedback!
Wir bedauern, dass Ihnen unser Transportdienstleister Probleme bereitet hat.
Gerne geben wir Ihre Kritik an unser Qualitätsmanagement weiter und hoffen, Sie schon bald von unseren Verbesserungen überzeugen zu können.
Wir wünschen Ihnen alles Gute!
Ihr Conrad Kundenservice Team
Verified review
2 months ago
At this moment all OK.
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Super fast delivery to Finland . Was delivered to home address . Fantastic.
Love the Wera Craftform Kompakt 10 bit set with the 813r bit handle.
It is smaller than expected , but even better for my purpose .
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Answer by conrad.com
1 month ago
Good day,
thank you for this great review.
We are happy to have satisfied you with our delivery and the selection of our products.
Hopefully we will be able to welcome you back soon!
All the best,
Your Conrad Customer Service Team
Verified review
2 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
Fantastic service and super quick delivery...thank you!
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Answer by conrad.com
1 month ago
Good day,
thank you for this fantastic feedback!
It´s wonderful to read that you are satisfied with the services we provided.
Hopefully we will be able to welcome you back soon!
Your Conrad Customer Service Team
Verified review
2 months ago
Very quick response and instant status of the shipment.
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Answer by conrad.com
1 month ago
Good day,
thank you for this great review.
We are happy that you are satisfied with the notifications you received concerning your order.
Hopefully we can welcome you back soon!
Your Conrad Customer Service Team
Verified review
2 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
Todo perfecto, el articulo solicitado y el plazo de entrega.
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
Send partial shipment without aditional cost.
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Answer by conrad.com
1 month ago
Good day,
thank you for this great review.
It´s great to read that we were able to satisfy you and hope to welcome you back soon!
All the best,
Your Conrad Customer Service Team
Verified review
2 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
2 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
EVERYTHING ITS OK
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
Excellent. Really fast, even if they said there can be a delay, there was no delay in processing and sendind the order.
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Answer by conrad.com
1 month ago
Good day,
thank you for this fantastic review.
It´s great to read that we were able to satisfy you.
Hopefully we can welcome you back soon!
Your Conrad Customer Service Team
Verified review
3 months ago
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Answer by conrad.com
1 month ago
Good day,
thank you for taking the time to review us!
We wish you all the best!
Your Conrad Customer Service Team
Verified review
3 months ago
Excellent company
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Answer by conrad.com
1 month ago
Good day,
thank you for this great review.
We are looking forward to welcome you back soon!
All the best,
Your Conrad Customer Service Team
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