conrad.com

Reviews:

I purchased a motorised tv bracket which when it arrived I had to pay over £50 import duties. When I opened it the power supply was missing. I contacted Conrad immediately and submitted photos. I heard nothing for three weeks so I went onto their website and opened a 'ticket', I received an email back stating it was already being dealt with under a different ticket number. I emailed them again and was told I could return the whole item or take a standard power supply, I replied I would accept this. I heard nothing for a further 3 weeks, I emailed them again, nothing so I opened another ticket via the website then received an email saying they were awaiting my reply, so I replied to the email I would accept, nothing for a week, so I replied to the email again, nothing so went to the website opened another ticket and accepted. It appears that replying to their emails they randomly acknowledge. Finally received a power supply two weeks later and it is a generic psu with variable connections, not the original psu for the item I purchased.

Thanks for the feedback. Actually all the products are excellent but I have had problems with the shipping to my country. First because they send the order in parts and that generates additional costs when I pick up the packages at UPS, that is exactly what happened with my last order and due to UPS errors I had to pay an additional 100 dollars that I had initially considered, apart from the fact that a tool box came damaged because the grouping in boxes does not have plastic or any material that protects the products. Thank´s Edwin

Speed of delivery

Payment receipt was sent last apr 30th, but in may 14th We did receive an email with CANCEL PROFORMA, We had to resend payment. Comunication was very poor.

You need to include the telephone number of the recipient on the package label. I was also expecting the whole order to be delivered, not in two parts. Apart from that a time efficient delivery to an EU country, and I’m happy I have found a company that sells Hellermanntyton products in small Minimum Quantities. 👍

The delivery with UPS was terrible. They deliver the product, at anytime from 8 am to 8 pm according to their schedule and if they dont find you, for 3 times they return the product back to the seller. You must wait all Day UPS to delivery. No tel call before no access point to take it by yourself. As a solution was give to delivery the product to my neighbours Pharmacy. I asked them to delivery it after 2pm at any Day and they refused to cooperate, said me that you paid the cheapest delivery service. Is the cheapest delivery service 20 euros for 4 small connectors??? Very dissapointed with that... All the other tasks was Very good.

I ordered two pumps and you dealt with my request very quickly. Unfortunately you missed my house number off the address which caused confusion at UPS and a delay in delivery.

Order on 9/02/2024, lost by UPS, and then free replacement delivery ok ! Received 04/03/2024

Received printer but none UK plug so can't use it 😢

box came in damaged and open but luckily non of the content was missing

in general very pleased with the service and products , my only complaint is the delivery service provider to Spain . the use of UPS here in Spain is a hit and miss operation . Delivery service in out lining smaller cities is a hit and miss,

Good morning, According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing. Invoice 9759909139 Order number: 2009165524 Item 1570224 – Qty: 2 (1) received Item 1570224 – Qty: 2 (2) received, 1 opened – look attached photo. you can contact us to the following email address: yordan.becerra@fizoptika.com alison.agius@fizoptika.com