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conrad.comReviews

: 4,724Good

4.31

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Dec 8, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Dec 8, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

745 verified reviews in the last 12 months

4,724 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(69)
(29)
 Verified review
Aug 26, 2022
bonjour la piece est parfaite mais j ai pense que le prix de la livraison est trop chere et l emballage est surdimentioné par rapport a la piece une simple envelope aurait suffit merci
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Answer by conrad.com
Aug 31, 2022
Good day, thank you for your feedback! We apologize that the packaging of your order was too big. Your critique will be forwarded to our quality management team. We hope to convince you of our improvements in the near future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 23, 2022
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 18, 2022
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 17, 2022 
Тhere is no recipient phone number on the package label, this creates a delivery problem.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that there were problems concerning the delivery. Your critique will be forwarded to our quality management team. Hopefully we will be able to convince you of our improvements in the near future. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 13, 2022
I think you need to make UK consumers aware that the delivery takes 10 days and the machine doesn't come with a UK plug so I had to wait another few days for the plug before I could use it. You need to be more upfront with what people are buying. Great machine and plug just not great service.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that you were not properly informed about the details of the ordered product. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Thank you for your patience! Your Conrad Customer Service Team
 Verified review
Aug 1, 2022
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 29, 2022
Avialaibilty item (AZK 35) is long time about 4 months
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We are sorry that the delivery time for the product you are interested in is in the far future. Due to the current pandemic, longer waiting times can unfortunately occur. We hope to convince you of our improvements in the future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 28, 2022
I ordered goods for home delivery, but UPS did not think it was a good idea to go out and deliver the goods. So now I get to travel 25 km one way!!! UPS is crap, they have very bad service in Sweden!! I get an email that says "the item has now been delivered" No it wasn't it has been left at a service point!! Can't even be bothered to call me as a customer. DHL is MUCH better in Sweden!
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Answer by conrad.com
Aug 4, 2022
Good day, thank you for your feedback! We are sorry that UPS caused you troubles. Should there still be any issues concerning your order, please send us a mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 24, 2022
I was charged Rs.8348/- as additional customs duty. I was not informed about the same. I was under the impression that the prices quoted are the final prices. Can I have an update about the same.
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for your feedback! We apologize that you were charged additionally. Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 20, 2022
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 18, 2022 
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 18, 2022 
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Answer by conrad.com
Jul 26, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 11, 2022
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Answer by conrad.com
Jul 14, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jul 9, 2022
Your delivery was as you promised instructions are not in English so unable to use it yet
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Answer by conrad.com
Jul 14, 2022
Good day, Thank you very much for this great review. We are glad that we could satisfy you with our delivery. Furthermore we want to apologize for the inconveniences caused by the deficient instructions. Should you need any further information, please send us an e-mail to sales@conrad.com. We wish you all the best, Your Conrad Customer Service Team We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 10, 2022
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Answer by conrad.com
Jun 30, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 6, 2022
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Answer by conrad.com
Jun 30, 2022
Good day, thank you for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Jun 1, 2022
* I entered the exact contact information to the address, but the shipment was delivered completely without this information and because of that the shipment was an adventurous warehouse because it had no consignee, it was completely a coincidence and a trade fortune to finally find a destination. * I had entered the wrong product type in the order and sent you a request to replace the correct product with this wrong one. However, there was no response to this request and the delivery was therefore incorrect. * The packaging was incompletely (poorly) packed and lacked padding - or at least the individual items should have been secured in place so that they could not move inside the larger package during transport. This cause the products to get damage. In addition, the packaging was apparently damaged during transport (collapsed) as it was clearly patched.
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Answer by conrad.com
Jun 3, 2022
Good day, thank you for your honest feedback! We are sorry that there have been multiple issues with your order. Due to a staff shortage there can unfortunately be delays in responding to customer requests. We bid you to send us an e-mail to sales@conrad.com, so we can take a look at the issues. Thank you in advance, Your Conrad Customer Service Team
 Verified review
May 25, 2022
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Answer by conrad.com
May 27, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
May 24, 2022
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Answer by conrad.com
May 24, 2022
Good day, thank you for taking the time to review us. Your Conrad Customer Service Team
 Verified review
May 16, 2022
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Answer by conrad.com
May 18, 2022
Good day, thank you for taking the time to give us this great review. We wish you all the best! Your Conrad Customer Service Team