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conrad.comReviews

: 4,724Good

4.31

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with Buyer Protection

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Valid

with Buyer Protection

certified since: Aug 29, 2013
updated on: Dec 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: Aug 29, 2013
updated on: Dec 7, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

745 verified reviews in the last 12 months

4,724 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them... ........... BAD EXPERIENCE WITH UPS, AS USUAL As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE. AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE. From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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(69)
(29)
 Verified review
May 12, 2022
Kept informed of the progress of the order. Can't fault the order process
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Answer by conrad.com
May 16, 2022
Good day, thank you for this great feedback! We are happy that you are satisfied with the received status information concerning your order. We hope to welcome you back soon! Your Conrad Customer Service Team
 Verified review
May 10, 2022
Package was damaged on arrival but the components were ok. Initally setting up shipping to channel islands seemed diffcult, but it worked out ok in the end. Hopefully future orders will be easier.
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Answer by conrad.com
May 12, 2022
Good day, thank you for your honest feedback! We are sorry that the packaging of your order was damaged. Thankfully the product itself was unharmed. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the future. All the best, Your Conrad Customer Service Team
 Verified review
May 9, 2022
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Answer by conrad.com
May 10, 2022
Good day, thank you for taking the time to review us. All the best, Your Conrad Customer Service Team
 Verified review
May 5, 2022
Hej Idag 5/5 fick jag beställd Skil bandslipmaskin. Det var fel på den: Dammpåsen lossnade, pga dålig spärrfunktion, plastsnäppet fastnade inte i avsedd hake. Var god skicka en ny dammpåse med bra låsning, tack. Med vänlig hälsning Lisskulla Lindgren Fornby Österängsvägen 11 793 97 Siljansnäs Tel 070/222 69 07 eller 070/250 25 18
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Answer by conrad.com
May 6, 2022
Good day, thank you for your honest feedback! We apologize for any issues concerning your order. Unfortunately we cannot tend to your problem on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it as fast as possible. Thank you in advance, Your Conrad Customer Service Team
 Verified review
May 4, 2022 
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Answer by conrad.com
May 5, 2022
Good day, thank your for taking the time to review us! We wish you all the best! Your Conrad Customer Service Team
 Verified review
May 4, 2022
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Answer by conrad.com
May 4, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 29, 2022
My shopping experience was ruined by klarna. Payment: klarna has taken a double fee. Klarna prevents communication:klarna povides login code, klarna does not accept it.
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Answer by conrad.com
May 3, 2022
Good day, thank you for your review. We apologize, that Klarna spoiled your shopping experience. Unfortunately we cannot tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 29, 2022
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Answer by conrad.com
May 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 28, 2022
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Answer by conrad.com
May 3, 2022
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 19, 2022
5* excellent service and delivery. Thank you.
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Answer by conrad.com
Apr 22, 2022
Good day, thank you very much for your positive review. We are happy to hear that we were able to satisfy you with our delivery and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
Apr 13, 2022
I ordered from here as my components were due to arrive in three days that was guaranteed. A week later they arrived when ordering via Fruugo no mention was made of the seller being in Germany not my country the UK and worst of all the box massive 30 × 20 box for three small passive components.
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your honest review. Sorry to hear, that the delivery time of your order was delayed. We also want to apologize for not sending your order in an adequate packaging. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Apr 12, 2022 
Frais d'expédition trop chères!
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your feedback! We are sorry to hear that you are not happy with the price of our shipping fees and hope to convince you of our improvements in the future. Your Conrad Customer Service Team
 Verified review
Apr 8, 2022
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for taking the time to review our company. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Apr 6, 2022
The goods were really badly packed and arrived damaged
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your feedback! We want to apologize for the late response and the issues that occurred with your order in advance. Unfortunately we are not able to tend to your issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it and hopefully solve it as quickly as possible. Your Conrad Customer Service Team
 Verified review
Apr 3, 2022
very efficient had rather a lot of email confirmations
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your feedback! We are happy to hear, that you are satisfied with the services we provide. Furthermore we want to apologize in case we sent you too many confirmation e-mails. It´s important to us that the customer is well informed about the status of his delivery. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Mar 31, 2022
Fine, but I would like to have known approximate the hour of the day when the delivery would take place. So far a good product, and I will tell you in ten years time if the quality is good....
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Answer by conrad.com
Apr 22, 2022
Good day, thank you for your review. We are sorry that you were not notified about the delivery time in advance. We hope to convince you of our improvements in the future and wish you all the best. Your Conrad Customer Service Team
 Verified review
Mar 30, 2022
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Answer by conrad.com
Jul 1, 2022
Good day, thank you for your positive feedback! We are happy to hear that you are satisfied with the services we provide. We wish you the best and hope to welcome you back soon. Your Conrad Customer Service Team
 Verified review
Mar 28, 2022
Much tooooooo late but otherwise OK. Fine to have delivery to my front door!
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 Verified review
Mar 23, 2022
I liked the availabily of some parts that I could not source elsewhere easily. Prices were reasonable, although other distributors did have lower. Shipping expenses to order-to-delivery time ratio was not among the top. Some of the releays arrived with bended leads - packaging could have been a bit better. Overall, fair value service, thank you.
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 Verified review
Mar 22, 2022
Products arrived safely but it remained with courier for nearly two weeks awaiting custom clearance. UPS could not contact me as the package label didn't have my mobile or email address. Only after I proactively called UPS to check for the delay, I could know its because of my contact details are not mentioned on either bill or packaging sticker. I had to pay for warehouse charges for no fault of mine for this delay. Request Conrad to put customer contact details on Packaging and Bill.
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