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conrad.com
Reviews:

308 reviews in the last 12 months5,241 total reviews  

4.44
Good

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Certified since: Aug 29, 2013
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conrad.com fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
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Reviews for conrad.com

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Jan 19, 2024
 Verified review
Good service
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 19, 2024
 Verified review
Fast delivery, good contact
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 15, 2024
 Verified review
Really excellent service throughout the process, from ordering to final shipment. Couldn’t better it…..Excellent!
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 15, 2024
 Verified review
Absolutely Fab online store. 10 out of 10. All boxes ticked.... Thank you.. Billy Redif
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 15, 2024
 Verified review
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Mar 15, 2024
Dear Customer, thank you for your positive feedback.
Jan 12, 2024
 Verified review
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Answer by conrad.com
Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.
Jan 12, 2024
 Verified review

Absolutely all great. Conrad the Best in all services.

Absolutely all great. Conrad is one of the best sellers. Great in shipment, speed of delivery, quality of packing, Quality of handling. Just all great experience. I am just searching for something to buy from Conrad.
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Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.
Jan 11, 2024
 Verified review
was fast
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Mar 15, 2024
Dear Customer, thank you very much for the positive feedback.
Jan 8, 2024
 Verified review
First class response to an international order. Regular communication provided.
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jan 5, 2024
 Verified review

I got my order, but In-time courier delivered poorly

I got my order. The items are good, no issues were found. The "In-Time" courier representing UPS in Bulgaria delivered poorly as they delayed my order with 4 days due to missed phone number and they didn't make the effort to write me an email for almost a week asking me for this detail. So that can definitely be improved. They marked my order as failed ONLY AFTER I called them to ask what's going on with my order!
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Jan 4, 2024
 Verified review
Hassle free and received exactly what I ordered in a timely manner!
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 29, 2023
 Verified review
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 28, 2023
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 27, 2023
 Verified review

Delayed delivery of second product

Only one of two products arrived with the second one having a note in the box that it will be delayed for two weeks at no extra cost 😆
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 27, 2023
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 22, 2023
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
LH
Leon H.
Sandweiler
Dec 22, 2023
 Verified review
Alles perfekt
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 21, 2023
 Verified review
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Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 21, 2023
 Verified review
Just keep doing what you are doing
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.
Dec 20, 2023
 Verified review
I was most impressed with the speed and efficiency of your service. I am very happy with my order which arrived on time and securely packaged. UPS delivered on time and the driver was most friendly, polite and professional. All I would add is - keep doing what you are doing! Excellent
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Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback.