TrustmarkValid
TrustmarkValid
certified since: Aug 29, 2013
updated on: Jun 2, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Verified review
Jan 5, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 5, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Pleasant transaction! Everything was just fined. Fast delivery!
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Much pleasure with your product :)
Verified review
Fast delivery. All items arrived in good order.
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 4, 2023
I was using this model over Xmas in Holland I was so impressed when I came home to the uk
I ordered my own set of four and now have put it together and checked is is working I am pleased with it! The plate wires are difficult to join to the external wire
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Answer by conrad.com
Jan 22, 2023
Tank you for your positive feedback. Much pleasure with your product :)
Verified review
Jan 4, 2023
Thank you! fast shipping and great packaging, the product works
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback.
Verified review
Jan 3, 2023
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Answer by conrad.com
Jan 22, 2023
Thank you for your positive feedback. Feel free to let us know how we can improve.
Verified review
Jan 2, 2023
Excellent after sales service.
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your positive feedback.
Verified review
Jan 2, 2023
excellent
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your positive feedback
Verified review
Jan 1, 2023
Good seller. Shipped quickly. Product as described.
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Verified review
Dec 30, 2022
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your positive feedback
Verified review
Dec 29, 2022
Good wasnt for me was for a mate but looked nice
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Verified review
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you for your positive feedback
Verified review
Dec 29, 2022
You were misinformed. I will return your package. I only have one package left that had a socket.
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Verified review
Dec 29, 2022
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you very much for your very good feedback.
Verified review
Dec 28, 2022
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you very much for your very good feedback.
Verified review
Dec 25, 2022
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Answer by conrad.com
Jan 3, 2023
Dear Customer,
thank you very much for your very good feedback.
Verified review
Dec 24, 2022
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Verified review
Dec 22, 2022
More than happy with the service, I'm more disappointed in the courier as I really believe the delays are the fault of UPS, especially around here. So the star off is for using ups.
As for the item, that's for a different review altogether...
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
We are happy that we were able to satisfy you with our services nonetheless and hope to welcome you back soon!
Kind regards,
Your Conrad Customer Service Team