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TrustmarkValid
certified since: Aug 29, 2013
updated on: Jun 3, 2023
conrad.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for conrad.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Nov 14, 2022
Your service is fantastic, & the item works perfectly. However, the same cannot be said for your shipper - UPS. I left the following review on Trustpilot about them...
...........
BAD EXPERIENCE WITH UPS, AS USUAL
As usual, UPS are terrible when it comes to service & competence. Delivery required a signature, parcel was left at front door before i could open it. Driver was back in van and actually drove away as I was talking to him. RUDE. Checked online to find it was accepted by "Mike" - funny, he didn't get a name or signature FROM ANYONE.
AVOID THIS BUNCH OF INCOMPETENT MORONS LIKE THE PLAGUE.
From <https://uk.trustpilot.com/users/5ed4e8b895290971143aef12>
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the most relevant critical review
Jan 18, 2023
You should charge for any duty to be paid at the point of purchase not surprise customers with a bill at the door.
Even after paying the duty via phone the delivery person was still asking for the funds and demanded proof I'd paid, The payment via phone wasn't great either, they provide a telephone number to call and then transfer you to what appears an overseas contact. DPS just as bad obviously.
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Reviews for conrad.com
Verified review
Dec 22, 2022
More than happy with the service, I'm more disappointed in the courier as I really believe the delays are the fault of UPS, especially around here. So the star off is for using ups.
As for the item, that's for a different review altogether...
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
We are happy that we were able to satisfy you with our services nonetheless and hope to welcome you back soon!
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 22, 2022
Great selection of high quality tools.
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Answer by conrad.com
Dec 22, 2022
Good day,
Thank you for your feedback!
We are pleased that we were able to satisfy you with our selection of products.
We hope to welcome you back soon!
Your Conrad Customer Service Team
Verified review
Dec 22, 2022
Easy to use website. The car heaters are great and I've already got two, so I'm delighted to ba able to add another. No more cold or damp car interior. Highly recommended. Fast delivery too. thank you.
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Answer by conrad.com
Dec 22, 2022
Good day,
Thank you for your feedback!
We are pleased that we were able to satisfy you with the provided services.
We hope to welcome you back soon!
Your Conrad Customer Service Team
Verified review
Dec 22, 2022
It was very fast as we expected. Thanks.
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Answer by conrad.com
Dec 22, 2022
Good day,
Thank you for your feedback!
We are pleased that we were able to satisfy you with our delivery.
We hope to welcome you back soon!
Your Conrad Customer Service Team
Verified review
Dec 21, 2022
Thanks
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 21, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 21, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 21, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 20, 2022
Very good!
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Answer by conrad.com
Dec 22, 2022
Good day,
Thank you for your feedback!
We are pleased that we were able to satisfy you with our delivery.
We hope to welcome you back soon!
Your Conrad Customer Service Team
Verified review
Dec 19, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 19, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 19, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 15, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 14, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 14, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 13, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 13, 2022
UPS is not my favourite. There are always problems with their deliveries. I was home the whole day. They do not tell, when they are coming. This time they say that nobody was at home. They did not even know the door code, so they have not been behind my door. Why cannot they send a message when they are coming and ask if they do not find the correct door. UPS net page promises, that one could change the address and redirect the package to another address, but the page assumes that you are in USA!
I am satisfied with the content of the package only the delivery was a problem.
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Firstly, we want to apologize for the fact that our transportation partner caused you problems.
We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future.
Kind regards,
Your Conrad Customer Service Team
Verified review
Dec 13, 2022
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for taking the time to review us.
We wish you all the best!
Your Conrad Customer Service Team
Verified review
Dec 13, 2022
A great shopping experience with Conrad. This item was a lot cheaper than other retailers offers. I have yet to try the device.
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Answer by conrad.com
Dec 22, 2022
Good day,
Thank you for your feedback!
We are pleased that we were able to satisfy you with our service and prices.
We hope to welcome you back soon!
Your Conrad Customer Service Team
Verified review
Dec 12, 2022
delay between delivery and announced, but ok!
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Answer by conrad.com
Dec 22, 2022
Good day,
thank you for your feedback!
Due to an increase in customer requests, longer waiting times can unfortunately occur.
We are glad that we were still able to satisfy you with our services and hope to welcome you back soon!
Your Conrad Customer Care Team