Review summary
Many customers appreciate the high quality of the prints, frames, and materials, with particular praise for the careful packaging and timely delivery. The ordering process and website experience are frequently described as easy and straightforward. Additionally, customer service is often highlighted as responsive and helpful, and some reviewers feel they received excellent value for their purchase. However, a number of customers mention issues such as blurriness, poor paper quality, or washed out images in their prints. There are also some concerns about products arriving damaged or being exposed to weather during delivery, despite generally protective packaging. A few reviewers feel that the price does not always reflect the quality of the product, and some note that customer service did not fully resolve their issues.
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How Trusted Shops prevents fake reviewsReviewsartphotolimited.com/us-en
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Verified
Much more than a good photo.
The quality of the photo, frame and details is excellent. It was very well and carefully packaged. The corners of the frame were protected with the foam pads. The cardboard protector was sturdy. Another the very good purchase from ArtPhotoLimited. I'm sure that the recipient will be happy - it will be Easter gift:)
Reply from artphotolimited.com/us-en
We’re really happy to hear how satisfied you are. It’s great to know the quality, packaging, and attention to detail met your expectations. We hope the recipient loves the Easter gift just as much!
Verified
Love the image selection. I ordered 2 large fine art prints, white matting, black wood frames. The print resolution on larger format is only ok. Doesn’t compare to a true fine art print. Framing is average, but not top quality. Lastly, one of my prints has a noticeable crease even though it came framed. For the price, I’m not going to send it back, but better shipping material should be considered. Overall my experience was good, not exceptional.
Reply from artphotolimited.com/us-en
Thank you for your detailed feedback. We’re glad you loved the image selection, but we’re very sorry to hear that the print quality and crease did not meet your expectations. That shouldn’t happen.
We truly appreciate your comments and will take them into account as we continue to improve. If you’d like us to review the damaged piece, please feel free to reach out to our customer service team with a photo — we’re happy to help.
Verified
Very happy with the framed photo I purchased, would certainly buy from again. Very crisp photo, looks amazing.
Reply from artphotolimited.com/us-en
We're so pleased to hear that you're happy with your framed photo. We’d be delighted to welcome you back for another order in the future!
Verified
Art canvas
In my case it was a great experience in term of communication and expected service provided
Reply from artphotolimited.com/us-en
We're delighted to hear that you had a great experience. It's wonderful to know that both the communication and the service met your expectations. Thank you for sharing your feedback!
Verified
North By Northwest print
The photo quality is a touch blurry, but I think it’s also an action shot not like a still frame. Probably that’s what it’s like for a film from the 50s! The online order was easy to place and framed print came timely with great communication and tracking.
Reply from artphotolimited.com/us-en
Thank you for your thoughtful review! We’re glad to hear the ordering process, communication, and delivery met your expectations. And you’re absolutely right — with vintage shots, a slight softness can be part of their original character. We hope you still enjoy the unique charm of your print!
Verified
I was concerned about tracking. I was given the information I needed with a lovely note regarding the personal story I had told them about why I purchased the photo I chose for my son.
Reply from artphotolimited.com/us-en
Thank you very much for your kind review! 😊
We’re really glad we could help with the tracking and that our message meant something to you. It’s wonderful to know the photo has such a special meaning for you and your son.
Verified
Quality print and framing. Rapid fulfillment
Reply from artphotolimited.com/us-en
We're glad to hear that you were happy with the print quality and framing. Enjoy your artwork!
Verified
This is a beautiful black and white photo. Definitely will buy again from this company. Safely shipped.
Reply from artphotolimited.com/us-en
We’re glad you’re happy with your photo!
Great to hear it arrived safely and that you’re planning to order again. We’ll be happy to have you back!
Verified
Received in a very timely manner. A bit larger than I thought but that's ok
Reply from artphotolimited.com/us-en
Glad to hear everything went smoothly, even if it turned out a bit larger than expected. Hope you enjoy it!
Verified
Photo was better in person…
When I received the packed photo I was surprised because the famed photo was even better seeing it in person!
I hope to review the Art Photo website so I can purchase another photo in the very near future.
Reply from artphotolimited.com/us-en
Thank you so much for your wonderful review! We’re thrilled to hear the framed photo exceeded your expectations in person. Enjoy your new piece, and we’ll be delighted to welcome you back again very soon!
Verified
My Alcaraz photo is really beautiful, framed nicely and got it faster than expected! Wonderful job! Thank You!
Reply from artphotolimited.com/us-en
Thank you very much for your lovely review! We’re delighted to hear that you’re happy with your Alcaraz photo and the frame, and that it arrived even faster than expected.
Verified
Great product and very quick delivery, considering it ships from outside the US. 5 stars and will definitely purchase from again!
Reply from artphotolimited.com/us-en
Thank you so much for the 5-star review! We’re thrilled you’re happy with the product and the fast delivery. We truly appreciate your support and look forward to your next purchase!
Verified
Verified
Verified
Well done
Excellent quality, timely shipping. Very satisfying.
Reply from artphotolimited.com/us-en
Thank you very much for your review! We’re delighted to hear that you’re happy with the quality and the timely shipping. It’s great to know you’re satisfied with your order!
Verified
i believe i made a mistake because I thought it was inches not centimeters. I should know better as I work in the science field in the States. That said the frame has some marks on it and it really shows on white. all told i will just put it in a smaller spot.
Reply from artphotolimited.com/us-en
Thank you for your honest feedback. We’re sorry to hear the size wasn’t what you expected and that the frame arrived with marks, especially noticeable on white. If you’d like, please contact our customer service team with a photo and we’ll be happy to look into a solution for you.
Verified
The picture of the lion I got looks beautiful thank you the frame everything
Reply from artphotolimited.com/us-en
Thank you so much for your kind review! We’re thrilled to hear you love your lion picture and that you’re happy with the frame as well. Enjoy your beautiful new piece!
Verified
The experience was easy and the photo looks great
Reply from artphotolimited.com/us-en
Thank you for your kind review! We’re so happy to hear the experience was easy and that you love how the photo turned out. Enjoy your new piece!
Verified
Excellent service, high resolution photograph that was packaged with care and promptly delivered.
Reply from artphotolimited.com/us-en
Thank you so much for your wonderful review! We’re thrilled to hear you were happy with the quality, packaging, and fast delivery. Enjoy your photograph!
Verified
I’m very disappointed with the piece of art that I ordered. It came with a plastic cream. It was damaged and very overpriced. I wish I could return it or just order only the print. Very disappointing.
Reply from artphotolimited.com/us-en
Dear Emily,
Thank you for your review.
We are very sorry to hear that you are disappointed with your purchase and that the product arrived damaged.
We would like the opportunity to investigate this matter and find a suitable solution for you. Please contact us at customer.service@artphotolimited.com and include your order number along with a few photos of the damage.
Please note that it is also possible to return your order. Once we receive your email, we can provide you with our return policy and explain the available options.
We apologize for the inconvenience and look forward to resolving this matter for you.
Kind regards,
Team ArtPhotoLimited