Lovevery Europe
Reviews:

363 reviews in the last 12 months858 total reviews  

4.76
Excellent

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Top positive review

Jul 3, 2023
 Verified review
The package was "missplaced" by the delivery company but Customer Service at Lovevery was very helpful and arranged it so I received my package in less than 48h. The product arrived in perfect conditions and we are already ussing it with my 3 months old baby. I bought the play mat and the Sensory Strands accesory which I am not using at the moment, I think it is too soon for my baby, he is not able to reach but I hope I use it soon.

Top negative review

Dec 4, 2023
 Verified review
Would be better if the web site was automatically in english and not spanish language. The delivery service was not good, would prefer the option to choose a delivery service company because if I must pay an extra 10€ for delivery I except it to be good (at least to call me before delivery and not just drop by and wake my baby with the doorbell everyime). The products are good but a bit overpriced in my opinion.
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Reviews for Lovevery Europe

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Feb 9, 2024
 Verified review

Play kits are great but customer service can be better

Play kits are great! I love everything about them: the materials the toys are made from, the toys selection, the play guide and even the presentation on the box, it is exciting opening it with my kid. My not so good experiences are due to the customer service. If you make a question, they take days to answer back. The first time I contacted them, they spend more than a week on replying.
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Nov 6, 2023
 Verified review

Ersatzteile problemlos bekommen

Wir haben ein Ersatzteil für ein Produkt benötigt. Der Service war super und ging sehr schnell. Der Versand hat leider etwas lange gebraucht, bis es aus dem Lager rausgegangen ist. Aber insgesamt ist trotzdem alles fein 👍
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Nov 17, 2023
 Verified review

Good

The quality of the product is excellent. Customer Service is good but could be faster. Pity they do not have a telephone number to call.
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Nov 28, 2023
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Sep 16, 2023
 Verified review

LOVE the books and toys, but we would appreciate cheaper alternatives

I (and my two daughters) absolutely LOVE the books and the play kits! The quality and durability of the toys, the way kids explore and adore them, the way they learn, the themes of the books, how the books help them go through key milestones, etc. Unfortunately, they are quite expensive, so I probably can't afford the subscription any more... I suggest that they offer other cheaper alternatives: subscription to only book bundles, a "reduced-play-kit" subscription (with boxes with fewer items), etc.
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Oct 19, 2023
 Verified review

Great product. Customer service could be improved.

👍 Top Quality: Excellent quality of the toys and very good tips on how to use the to interact with your baby. 👎 Slow Delivery: Delivery was on the slow side (around 5 working days). 👎 Slow Support: It took the agent at least 48 hours to answer each one of my messages. I had to follow up in more than one occasion. On the upside, the responses were useful as they helped to resolve the issue.
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Jul 18, 2023
 Verified review

overall we love Lovevery

we are so happy with Lovevery and their play kits! the service is good and we love playing with the toys. when we still haven't given the last star, it's because we feel that you could be a LITTLE more flexible in your approach to a special agreement if, for example, you want to buy everything at once. And there are quite a few things you cannot buy in EU countries.
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May 22, 2023
 Verified review
I loved the play kit and the quality of the things. I didn’t like the ups delay because I paid 13€ for it and also the fact that my play kit box , which I planned to store for a second child was uses for transportation and is full of stickers and small damage.
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Sep 29, 2023
 Verified review

Beautiful well designed toys

I absolutely love how the toys look and feel, they are high quality, I do feel a little over priced, or maybe just over my budget, so I won't be able to maintain a subscription. I will purchase again when I feel the playkit matches our needs and can afford it!
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Oct 8, 2023
 Verified review

All good, just the delivery time is taking a bit longer than expected

Pre-sale and customer support went great, I am not giving the 5th star just because the delivery is taking longer than expected (it should have taken 3-5 days, but it's been 10 days since I placed my order, and I haven't received it yet)
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Sep 30, 2023
 Verified review
It’s so nice not having to think about what toys are interesting for the development of my child. We don’t have a hoge amount of toys scattered around the house and my son can focus onnolay for a long time.
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Oct 26, 2023
 Verified review
I love all the details and my baby loves to lay under the playbow, but the material of the layground gets very easy full of dust and hairs. I have to clean it very offen with a sticky brush.
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Oct 23, 2023
 Verified review
Most of it is excellent, just the way the dust gets collected on the mat is enormous. I dust every day and the mat is still full of it..
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Oct 16, 2023
 Verified review
Activity book delivered with damaged cover
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May 21, 2023
 Verified review
Like the toys but too expensive!
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May 12, 2023
 Verified review
Delivery and service
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Sep 27, 2023
 Verified review
The personal help
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Oct 20, 2023
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Aug 19, 2023
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Jul 16, 2023
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