Review summary
Many customers appreciate the ease of setting up, activating, and using the SIM while traveling. Coverage quality and availability are generally positive, and the service is often described as reliable and consistent. Customer support is frequently noted as responsive and helpful. Additionally, customers find good value for money, particularly in data packages. However, some customers express concerns about confusing pricing and package selection, as well as unclear or inaccessible information regarding data consumption and remaining balance. There are also occasional reports of limited customer support availability, unresolved issues, and technical failures or dropped connections in specific regions.
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Verified
Travel Sim works quite well for both phone calls and data when in the UK and in European countries. The data packs in the UK and Europe are also reasonably competitive. Unfortunately you still are unable to make phone calls in Australia with the closure of the 3 G network. Travel Sim are yet to come up with a solution. The 3 G network has been closed for quite some time, so it is disappointing.
Verified
I had a great experience with TravelSim during my trip across Asia. The service worked very well throughout my journey, with reliable connectivity in all the countries I visited. Setup was simple, and I didn’t have to worry about staying connected while traveling.
Overall, I’m very satisfied and would definitely use TravelSim again for future trips. Highly recommended for anyone traveling internationally!
Reply from travelsim.com
Dear Customer,
Thank you for your 5 star review! Thank you for choosing us, we highly appreciate your feedback
If any assistance will be required, we are happy to help, please reach to gethelp@travelsim.com
Sincerely,
TravelSim
Verified
Good service continues
I have used Travelsim for many years now and they always have good coverage. The customer service, when I need it, it very good. Communications are clear, responsive and undertaken within a short timeframe. I will be using them for many of my travels to come.
Reply from travelsim.com
Dear customer,
Thank you so much for your continued trust in TravelSim over the years. It truly means a lot to us to have loyal customers like you.
We’re delighted to hear that you’re consistently satisfied with our coverage and the quality of our customer service. Providing clear and timely support is very important to us.
If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com - we’ll always be happy to support you on your future travels!
Best regards,
Travelsim team
Verified
I Like travelSIM, and use it for lest few years.
we did have a problem with Phone and Text in USA this year and response was pretty average e.g. we have problem with local telco .. use data.
You need to warn users that Travel SIM does not work in USA for voice and text
Reply from travelsim.com
Dear customer,
Thank you for your continued trust in TravelSim over the past few years - we truly appreciate your loyalty.
We’re sorry to hear about the difficulties you experienced with voice and text services in the USA. Due to local network limitations, these services may not always be available, and we understand how important it is to have this clearly communicated in advance. Your feedback is very valuable, and we will take it into account to improve our information for customers.
If you have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com we’re always here to help!
Best regards,
Travelsim team
Verified
Very stable service and good quality
I like everything - service, quality, etc., except 2 things:
1) Can use airtime credit for paying data packages any more (it used to be possible, but now there is no option to do this);
2) Support/chat is not 24/7 available
Verified
Good connection in many countries
Good coverage of countries and really good connection there. My favourite sim card for travelling all over the world.
When I had issues or questions then support team responded quickly and helped me.
Reply from travelsim.com
Dear customer,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you enjoy our global coverage and reliable connection wherever you travel.
It’s also wonderful to know that our support team was able to assist you quickly and effectively when needed that means a lot to us.
If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com we’re always here to help!
Best regards,
Travelsim Team
Verified
Excelente tarjeta
Hace tiempo que uso la tarjeta física y la tuve en uso en tres mó viles. Excepto en una ocasión que tuve problemas, siempre me ha funcionado. Mi experiencia en China ha sido inmejorable. He visitado muchos países y siempre me ha sido muy útil.
Reply from travelsim.com
Estimado cliente,
Muchas gracias por su excelente reseña. Agradecemos sinceramente su confianza continuada en nuestra tarjeta SIM y nos alegra saber que le ha sido útil en múltiples países, incluida su experiencia positiva en China.
También valoramos su comprensión respecto al problema ocasional que experimentó, y nos complace saber que, en general, el servicio ha cumplido con sus expectativas.
Si en algún momento necesita asistencia, no dude en contactarnos en gethelp@travelsim.com.
Atentamente,
TravelSim
Verified
The support is responsive but the problem has not been solved. I tried to purchase an eSim with my usual company VISA card that I used before but this time it doesn't work. The team insisted I need to use another credit card which is very inconvenient since this is a purchase for the company. I had to use my own other card. The team wrote they didn't find any problem but how come the VISA card keeps being stuck at the verifying / authorisation page. Please double check next time since I used the same card before and it worked.
Verified
I had a great experience with TravelSim during my trip across Europe. Everything worked smoothly easy setup, reliable connection, and no unexpected issues along the way. It made staying connected while traveling completely stress-free.
Reply from travelsim.com
Dear Customer,
Thank you for your 5 star review! Thank you for choosing us, we highly appreciate your feedback
If any assistance will be required, we are happy to help, please reach to gethelp@travelsim.com
Sincerely,
TravelSim
Verified
Europe Coverage
Did not have 100% coverage on phone calls in some areas of Italy but I had 100% data coverage in areas that I went to in Greece, Montenegro, Croatia, Malta and Italy.
Reply from travelsim.com
Dear Customer,
Thank you very much for your excellent review! We’re delighted to hear that you enjoyed reliable data coverage across several countries during your travels.
We appreciate your feedback regarding call coverage in some areas of Italy, it’s very helpful for us as we continue to improve our service.
If you ever need any assistance in the future, please don’t hesitate to contact us at gethelp@travelsim.com, we’re always happy to help.
Kind regards,
TravelSim Team
Verified
Great experience
I'm using TravelSim very often and i can recommend it to everypne. Great signal where ever i go and a great and helpful technical support if needed.
Reply from travelsim.com
Dear customer,
Thank you very much for your kind feedback! We’re delighted to hear that you’re happy with our service.
If you have any questions or need assistance at any time, please feel free to contact us at gethelp@travelsim.com we’ll be happy to help!
With kind regards,
Travelsim team
Verified
Everything works as needed, no issues and very straightforward. Connectivity is great, and I've used it across the globe!
Verified
I’ve an older phone that requires a physical SIM card and although I could get/use an eSIM card, I’ll use it until I can’t. It’s my travel phone.
Reply from travelsim.com
Dear Customer,
Thank you so much for your wonderful 5-star review! 😊
We’re really glad to hear that our physical SIM works well for your travel needs, especially with your trusted phone. It’s great to know you’ve found a solution that fits your setup perfectly.
Wishing you many smooth and enjoyable trips ahead, and we’ll be here whenever you need us! 🌍✈️
If you ever need any assistance, please feel free to contact us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
excellent service , universality
I bought an US number qnd it work sometimes sometimes not ! Why: no idea.
but data pakage is ok, thank you!
Reply from travelsim.com
Dear Customer,
Thank you very much for your review and for sharing your feedback with us.
We’re glad to hear that you had a positive experience overall and that you are satisfied with the data package and service universality. We also appreciate your honest note regarding the US number connectivity being inconsistent at times.
If there is anything we can look into or improve to make your experience even better, we would truly appreciate hearing from you. Please feel free to contact us anytime at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
Service drop-outs
For the second time, I experienced extended drop-outs in Germany. Even when in the middle of the city (Augsburg). It could be the German phone service, but it's still annoying.
Verified
Like the 20GB FOR $26 - good value and covers most European areas travelled
Verified
Travel Esim
A great Esim for traveling internationally. Easy to set up and recharge.
Reply from travelsim.com
Dear Customer,
Thank you very much for your excellent review! We truly appreciate your support.
If you ever need any assistance, please feel free to contact us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
-It is completely under our control
Verified
Easy to activate and add data to plan. I was traveling through US then went to Brazil and it was seamless to continue using.
Reply from travelsim.com
Dear Customer,
Thank you for your wonderful 5-star review!
We’re delighted to hear that you had a positive experience with our service. Your feedback truly motivates our team to keep delivering the best possible support and solutions.
If you ever need any assistance in the future, please feel free to contact us at gethelp@travelsim.com we’ll be more than happy to help.
Thank you for choosing TravelSim. We look forward to serving you again on your future travels.
Warm regards,
TravelSim Support Team
Verified
Easy to use and can be topped up in country without any problems.
Reply from travelsim.com
Dear customer,
Thank you for your wonderful 5-star review. We’re very happy to hear that you found TravelSim easy to use and that topping up while abroad worked smoothly for you.
We appreciate your support and hope to continue providing reliable service on all your future travels. If you ever need assistance, our team is always here to help at gethelp@travelsim.com.
Kind regards,
TravelSim Team