travelsim.com

Reviews:

Dear customer, Thank you for your thoughtful feedback and for being a TravelSim customer. We're pleased to hear that TravelSim has worked well for your phone calls and data usage in the UK and across Europe, and that you find our data packages competitively priced. We understand your disappointment regarding voice call functionality in Australia following the closure of the 3G network. The changes introduced by Australian network operators have affected a number of international roaming services, and we appreciate your patience while alternative solutions are being explored. Thank you for sharing your experience and for your continued support. If you have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com. Kind regards, TravelSim Support Team

Dear Peter Lamont, Thank you for taking the time to share your feedback and for giving us 4 stars. We appreciate your honest comments regarding the top-up process on our website. We're sorry to hear that it took longer than expected to find the dedicated top-up page. Your feedback is valuable and helps us identify areas where we can improve the user experience and make navigation more intuitive. We're glad that you were eventually able to locate the information in our FAQ section and complete your top-up successfully. Thank you again for your feedback and for choosing TravelSim. Should you need any assistance in the future, please feel free to contact us at gethelp@travelsim.com. Kind regards, TravelSim Team

Dear Customer, Thank you for your 5 star review! Thank you for choosing us, we highly appreciate your feedback If any assistance will be required, we are happy to help, please reach to gethelp@travelsim.com Sincerely,
TravelSim

Dear Customer, Thank you for your wonderful 5-star review! We're delighted to hear that you've had a positive experience with our customer service and that our coverage has served you well across Europe and Australia. Fast and reliable support is something we strive for every day. We also appreciate your feedback regarding the website performance and sign-in experience. Comments like yours help us identify areas where we can improve, and we will share this feedback with our team. Thank you for choosing TravelSim. If you ever need any assistance, please feel free to contact us at gethelp@travelsim.com. Kind regards, TravelSim Support Team

Dear customer, Thank you so much for your continued trust in TravelSim over the years. It truly means a lot to us to have loyal customers like you. We’re delighted to hear that you’re consistently satisfied with our coverage and the quality of our customer service. Providing clear and timely support is very important to us. If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com - we’ll always be happy to support you on your future travels! Best regards, Travelsim team

Hi Laura, Thank you for your 5-star review! We're delighted to hear that TravelSim worked well for you and that you found our data pricing reasonable. We appreciate your suggestion regarding the ability to make and receive calls while traveling within the US. Due to changes made by local network operators, traditional voice and SMS services are currently not available on our SIM cards in the United States. We understand this can be inconvenient and will certainly keep feedback like yours in mind as we continue to improve our services. If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com. Our support team will be happy to help. Thank you for choosing TravelSim, and we hope to support you again on your future travels! Kind regards, Your TravelSim Team

Dear Ghassan, Thank you for your 5-star review! We're glad to hear that you're enjoying our new data bundle packages. We also appreciate your suggestion about creating a mobile application. Feedback like yours is very valuable, and we'll be happy to pass it on to our team for consideration. If you ever need assistance or have any further suggestions, feel free to contact us at gethelp@travelsim.com. Thank you for choosing TravelSim, and we wish you many amazing travels ahead! Best regards, Your TravelSim Team

Dear customer, Thank you for your continued trust in TravelSim over the past few years - we truly appreciate your loyalty. We’re sorry to hear about the difficulties you experienced with voice and text services in the USA. Due to local network limitations, these services may not always be available, and we understand how important it is to have this clearly communicated in advance. Your feedback is very valuable, and we will take it into account to improve our information for customers. If you have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com we’re always here to help! Best regards, Travelsim team

Dear Stuart, Thank you for your 5-star review! We are pleased to hear that you were able to use your Global Travel SIM card during your travels. We are sorry to learn that you experienced difficulties accessing YouTube. In some destinations, certain online services may be restricted or affected by local network policies. If you are still experiencing any issues, please feel free to contact our support team at gethelp@travelsim.com, and we will be happy to investigate further and assist you. We appreciate your feedback and thank you for choosing TravelSim. Kind regards, Your TravelSim Team

Dear Bidzina Matsaberidze, Thank you for your detailed feedback and for your kind words about our service quality and network stability. We're pleased to hear that you have had a positive experience overall. We also appreciate your comments regarding the use of airtime credit and support availability. We would like to let you know that Re-Use Credit is now available again, allowing customers to use their available credit for eligible purchases. We understand that access to support is important while traveling, and your feedback helps us continue improving our services. Thank you for choosing TravelSim, and we look forward to supporting you on your future travels. If you ever need assistance, please feel free to contact us at gethelp@travelsim.com. Kind regards, TravelSim Support Team

Dear customer, Thank you so much for your fantastic feedback! We’re thrilled to hear that you enjoy our global coverage and reliable connection wherever you travel. It’s also wonderful to know that our support team was able to assist you quickly and effectively when needed that means a lot to us. If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com we’re always here to help! Best regards, Travelsim Team

Estimado cliente, Muchas gracias por tomarse el tiempo de compartir su experiencia y sus comentarios. Lamentamos saber que la validez del paquete de datos no se ajustó completamente a sus necesidades. Entendemos su punto de vista, especialmente si realiza viajes frecuentes a Estados Unidos de corta duración y le quedan datos sin utilizar antes de que expire el paquete. Agradecemos sinceramente su sugerencia sobre la posibilidad de activar y desactivar el uso de los datos para aprovecharlos mejor durante varios viajes. Valoramos mucho este tipo de comentarios y los compartiremos con nuestro equipo para futuras mejoras de nuestros servicios. Nuestro objetivo es ofrecer diferentes opciones que se adapten a las necesidades de cada viajero, y opiniones como la suya nos ayudan a seguir mejorando. Si tiene alguna pregunta o necesita ayuda para encontrar el paquete más adecuado para sus próximos viajes, no dude en ponerse en contacto con nosotros en gethelp@travelsim.com. Estaremos encantados de ayudarle. Atentamente, Equipo de Soporte de TravelSim TravelSim.com gethelp@travelsim.com

Dear customer, Thank you for sharing your feedback. We are very sorry to hear that you experienced issues receiving calls. We understand how important reliable service is, and we regret any inconvenience this may have caused. We would appreciate the opportunity to investigate this inquiry further. Please contact our support team at gethelp@travelsim.com with your phone number and details of the problem, and we will do our best to review your case and assist you. Thank you for bringing this to our attention. We value your feedback and look forward to helping resolve your concerns. Best regards, TravelSim Support team

Estimado cliente, Muchas gracias por su excelente reseña. Agradecemos sinceramente su confianza continuada en nuestra tarjeta SIM y nos alegra saber que le ha sido útil en múltiples países, incluida su experiencia positiva en China. También valoramos su comprensión respecto al problema ocasional que experimentó, y nos complace saber que, en general, el servicio ha cumplido con sus expectativas. Si en algún momento necesita asistencia, no dude en contactarnos en gethelp@travelsim.com. Atentamente, TravelSim

Dear Thomas Yves Stephane Lastennet, Thank you very much for your wonderful 5-star review! We're delighted to hear that you found our service to offer great value for money and that our support team was able to help resolve the issue you experienced. We also appreciate your advice to other travelers to review the pricing information in advance. Thank you for choosing TravelSim. Should you ever need any assistance, please feel free to contact us at gethelp@travelsim.com we will be happy to help. Kind regards, TravelSim Team

Thank you for your review, Patrick! We're glad to hear that the service worked well once you got familiar with how it works. We appreciate your feedback and your 4-star rating. If you ever need any assistance or have questions, please feel free to contact our support team at gethelp@travelsim.com. Kind regards, Your TravelSim Team.

Dear customer, Thank you for the 5-star review! 😊 We're delighted to hear that you've had a positive experience with our service and found our offers valuable. It's especially great to know that our support team was able to assist you when needed. If you ever need any help in the future, we're always here for you at gethelp@travelsim.com. Thank you for choosing TravelSim, and we hope to support your future travels as well. Kind regards, Your TravelSim Support Team

Dear customer, Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced while completing your purchase. We understand how inconvenient it must have been to use a different card, especially when the purchase was intended for your company and the same VISA card had worked successfully in the past. While our checks did not reveal any issues on our side at the time, we appreciate your comments and understand your concern regarding the authorization process getting stuck. Your feedback has been shared with our team for further review so we can continue improving the purchasing experience for our customers. We're glad that our support team was able to assist you and that you were ultimately able to complete your purchase. If you have any further details to share or need additional assistance, please feel free to contact us at gethelp@travelsim.com. Kind regards, TravelSim Support Team

Dear customer, Thank you for your review and for choosing TravelSim for your trip to China! We're happy to hear that the top-up process was easy and fast, and that the coverage worked well for you. We also appreciate your feedback regarding network speed. At the moment, our service in China supports up to 4G connectivity. While there are currently no confirmed plans for higher speeds, we are always looking for ways to improve our service and hope to expand our offerings in the future. If you will have any additional questions or feedback, please do not hesitate to reach out to our support team at gethelp@travelsim.com. We'd be happy to help. Best regards, Your TravelSim Support team.

Thank you for your fantastic 5-star review! We're thrilled to hear that you've enjoyed reliable connectivity across many countries, found our prices reasonable, and had a positive experience with our technical support team. Your comment that TravelSim is "the best SIM card so far" truly means a lot to us. Thank you for choosing TravelSim and for taking the time to share your experience. Feedback like yours motivates us to continue providing dependable global connectivity and excellent customer service. If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com our team will be happy to help. Kind regards, TravelSim Team