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Review summary
Customers frequently praise the wide and reliable coverage across multiple countries. Many find the service and setup process straightforward and easy to use, contributing to a positive overall experience. Pricing and promotions are often seen as reasonable and competitive. Customer support is generally described as quick, helpful, and responsive. Fast service, delivery, and quick response times are also highlighted as positive aspects. Some customers report spotty or unavailable service in specific areas or countries. There are also mentions of technical problems such as connectivity issues, unreliable calls, or issues with SIM features like VoLTE and 3G phase-out, with mixed satisfaction in how these are handled. A few users experienced unresolved issues or lack of transparency from customer support. Several users mention difficulty with the website navigation, top-up process, or request for an app to improve the experience. Some customers express concerns about data expiration and value.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewstravelsim.com
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Verified
I have to say sorry for the last review, but
I have to say sorry for the last review, there is still data left, but I think it would be nice if one could find out with an app (?) how much data is still there... 50% warning or so... As ir only one time you use accidentally your mobile as a hotspot for your computer, eg, things are easily gone. Or put some settings somewhere what services you want to use with travel sim and which not (!), eg loading emails (with attachment), what you better do in the hotel....
Reply from travelsim.com
Dear Mark,
Thank you for updating your review and for your honest feedback. We're glad to hear that you still had data remaining and appreciate you taking the time to correct your previous review.
Your suggestions regarding a dedicated app, usage notifications, and data monitoring features are valuable and noted. We also still recommend regularly checking data usage in the device's settings, where most smartphones allow to view detailed consumption by app and set data usage warnings or limits. This can help prevent unexpected usage caused by features such as hotspot sharing, background app updates, email attachments, and cloud synchronization.
Thank you again for your constructive feedback and for choosing TravelSim. If you ever need assistance, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
Your TravelSim Team
Verified
I had an issue with my TravelSim data package while traveling in China. Although my internet was working, some essential services were inaccessible due to the way my connection was routed.
I contacted customer support, and they responded promptly, understood the issue, and made the necessary technical adjustments to my SIM card. After restarting my phone, everything worked perfectly.
I was particularly impressed by how quickly and efficiently they resolved a rather specific technical issue. Excellent customer service and a very positive experience!
Reply from travelsim.com
Dear Abdelaziz Hammadi,
Thank you very much for your wonderful 5-star review!
We're delighted that our team could help resolve the issue quickly and get everything working smoothly for you in China. It's especially rewarding to hear that our support made a difference during your trip.
Thank you for choosing TravelSim. If you ever need assistance again, we're always happy to help at gethelp@travelsim.com.
Kind regards,
Your TravelSim Team
Verified
Excellent global service
I purchased the plan that includes a UK number and a data package. My roaming carrier provides the data via a very stable and fast 5G (NSA) connection, which is a major plus. As for voice calls, they are handled by the same carrier over a 3G (H+) connection. Honestly, I can't complain. However, I do miss having VoLTE (4G) voice connectivity with this TravelSim plan. Given the ongoing phase-out of 2G/3G networks across most European countries, maintaining voice calls without VoLTE is going to be a real handicap by 2027. In short, TravelSim offers excellent global service with competitive pricing for data, voice, and SMS—though the inevitable sunsetting of that older infrastructure remains a caveat. Let's keep our fingers crossed for a potential VoLTE upgrade!
Reply from travelsim.com
Dear Marti,
Thank you for the excellent review!
We're happy to hear that you've had a positive experience with both our data and voice services and that the network performance met your expectations.
We also appreciate your observations about VoLTE. As mobile networks continue to evolve, feedback like yours is incredibly valuable, and we'll certainly keep you and other TravelSim clients updated about any possible developments as they come.
Should you ever need assistance, our team is always available at gethelp@travelsim.com.
Best regards,
Your TravelSim Team
Verified
I give 5 stars for super fast delivery - very excellent!
But I do not understand why you send me requests for rating when I'll start using it on 24 October 2026 only. That means I can give a rating to travel sim only after having used it in China.
Reply from travelsim.com
Thank you, Peter, for your 5-star review! We're delighted to hear that your TravelSim was delivered so quickly and that you were pleased with the delivery experience.
We completely understand your point regarding the review request. The invitation was sent automatically after your purchase, but we agree that the real test begins once you start using the service during your trip. We hope TravelSim serves you just as well in China as it has so far.
If you have any questions before or during your travels, please feel free to contact us at gethelp@travelsim.com. We wish you a fantastic trip and look forward to hearing about your experience once you've had the chance to use the service!
Best regards,
Your TravelSim Team
Verified
Travel Sim works quite well for both phone calls and data when in the UK and in European countries. The data packs in the UK and Europe are also reasonably competitive. Unfortunately you still are unable to make phone calls in Australia with the closure of the 3 G network. Travel Sim are yet to come up with a solution. The 3 G network has been closed for quite some time, so it is disappointing.
Reply from travelsim.com
Dear customer,
Thank you for your thoughtful feedback and for being a TravelSim customer.
We're pleased to hear that TravelSim has worked well for your phone calls and data usage in the UK and across Europe, and that you find our data packages competitively priced.
We understand your disappointment regarding voice call functionality in Australia following the closure of the 3G network. The changes introduced by Australian network operators have affected a number of international roaming services, and we appreciate your patience while alternative solutions are being explored.
Thank you for sharing your experience and for your continued support. If you have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
TravelSim Support Team
Verified
I had difficulty navigating your web site to ONLY top up my account. It would only display a web page which included the purchase of a card as well as top up.Only after many efforts did I refer to FAQ and there in one of the questions was a link that opened the necessary web page. Fromthere it was a straight forward follow your nose. Thanks for your time and attention.
Reply from travelsim.com
Dear Peter Lamont,
Thank you for taking the time to share your feedback and for giving us 4 stars.
We appreciate your honest comments regarding the top-up process on our website. We're sorry to hear that it took longer than expected to find the dedicated top-up page. Your feedback is valuable and helps us identify areas where we can improve the user experience and make navigation more intuitive.
We're glad that you were eventually able to locate the information in our FAQ section and complete your top-up successfully.
Thank you again for your feedback and for choosing TravelSim. Should you need any assistance in the future, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
TravelSim Team
Verified
Worked great just wish it was explained easier how to see how much Data remains and i had a problem with service and received a quick response which was great
Reply from travelsim.com
Dear Erin,
Thank you for your 5-star review! We’re very happy to hear that TravelSim worked well for you and that our team was able to assist you quickly.
We also appreciate your feedback about making it easier to understand how to check the remaining data. We’ll keep this in mind as we continue improving the customer experience.
If you ever need any assistance, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
Your TravelSim Team
Verified
I had a great experience with TravelSim during my trip across Asia. The service worked very well throughout my journey, with reliable connectivity in all the countries I visited. Setup was simple, and I didn’t have to worry about staying connected while traveling.
Overall, I’m very satisfied and would definitely use TravelSim again for future trips. Highly recommended for anyone traveling internationally!
Reply from travelsim.com
Dear Customer,
Thank you for your 5 star review! Thank you for choosing us, we highly appreciate your feedback
If any assistance will be required, we are happy to help, please reach to gethelp@travelsim.com
Sincerely,
TravelSim
Verified
Come on.. data user protection?
Come on, guys, in this times where so many apps suck data in the background, there should be at least an sms warning you could integrate in your system software over there, to warn users if half of their data is already used.
I don’t know how I got 7GB in one day in Malaysia, as I was circumspect .. my mistake so far, but a travel sim should have something ... to be kind of foolsafe.
Reply from travelsim.com
Dear Mark,
Thank you for taking the time to share your feedback. We understand your frustration, especially when data usage appears higher than expected despite careful usage.
Your suggestion regarding usage alerts is a valuable one. Background data consumption by apps and device services can sometimes be surprisingly high, and we appreciate you sharing this idea with us.
We always recommend monitoring data usage through your device's settings, where you can view detailed usage statistics by app. Most smartphones also allow users to set data usage warnings and limits directly on the device, helping to avoid unexpected consumption while traveling.
If you would like us to review your data usage in more detail, please contact our support team at gethelp@travelsim.com with your TravelSim number and the country where the usage occurred. We will be happy to investigate and provide any available information.
Kind regards,
Your TravelSim Team
Verified
Customer Service responds quickly. Good coverage in Europe and Australia.
Website can be a bit slow and quirky. I usually have to sign in twice for some reason.
Reply from travelsim.com
Dear Customer,
Thank you for your wonderful 5-star review!
We're delighted to hear that you've had a positive experience with our customer service and that our coverage has served you well across Europe and Australia. Fast and reliable support is something we strive for every day.
We also appreciate your feedback regarding the website performance and sign-in experience. Comments like yours help us identify areas where we can improve, and we will share this feedback with our team.
Thank you for choosing TravelSim. If you ever need any assistance, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
TravelSim Support Team
Verified
Very nice and helpful people. Friendly in communications and reacting promptly.
Reply from travelsim.com
Dear Chris,
Thank you for your wonderful review! We are delighted to hear that you found our team helpful, friendly, and responsive. Providing prompt support and excellent customer service is always our goal, and your feedback means a lot to us.
Thank you for choosing TravelSim. If you ever need any assistance in the future, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
Your TravelSim Team
Verified
Good service continues
I have used Travelsim for many years now and they always have good coverage. The customer service, when I need it, it very good. Communications are clear, responsive and undertaken within a short timeframe. I will be using them for many of my travels to come.
Reply from travelsim.com
Dear customer,
Thank you so much for your continued trust in TravelSim over the years. It truly means a lot to us to have loyal customers like you.
We’re delighted to hear that you’re consistently satisfied with our coverage and the quality of our customer service. Providing clear and timely support is very important to us.
If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com - we’ll always be happy to support you on your future travels!
Best regards,
Travelsim team
Verified
Easy to use. It would be better if you could use next package without finish previous one.
Reply from travelsim.com
Dear Jorge,
thank you for the 5-star review!
It’s wonderful to hear that you find the service easy to use. Your suggestion about being able to use the next package before finishing the current one is appreciated and helps us understand what would make the experience even better.
If you have any questions, suggestions or require any further assistance, you’re always welcome to reach us at gethelp@travelsim.com.
Kind regards,
Your TravelSim Support Team
Verified
Works great. Reasonable price for data.
Just wish you could make/receive actual calls within the US while in transit
Reply from travelsim.com
Hi Laura,
Thank you for your 5-star review! We're delighted to hear that TravelSim worked well for you and that you found our data pricing reasonable.
We appreciate your suggestion regarding the ability to make and receive calls while traveling within the US. Due to changes made by local network operators, traditional voice and SMS services are currently not available on our SIM cards in the United States. We understand this can be inconvenient and will certainly keep feedback like yours in mind as we continue to improve our services.
If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com. Our support team will be happy to help.
Thank you for choosing TravelSim, and we hope to support you again on your future travels!
Kind regards,
Your TravelSim Team
Verified
The new packages of data bundles.
I think if you create an application it would be better than website only.
Reply from travelsim.com
Dear Ghassan,
Thank you for your 5-star review! We're glad to hear that you're enjoying our new data bundle packages.
We also appreciate your suggestion about creating a mobile application. Feedback like yours is very valuable, and we'll be happy to pass it on to our team for consideration.
If you ever need assistance or have any further suggestions, feel free to contact us at gethelp@travelsim.com.
Thank you for choosing TravelSim, and we wish you many amazing travels ahead!
Best regards,
Your TravelSim Team
Verified
response good
always good to discuss any problemes that arrive
Reply from travelsim.com
Dear Katharine,
Thank you for your fantastic 5-star review!
We truly appreciate your kind words. We're always happy to discuss and help resolve any issues that may arise, and it's great to know you've had a positive experience with our support team.
If you ever need assistance, please don't hesitate to contact us at gethelp@travelsim.com.
We're always here to help.
Kind regards,
Your TravelSim Team
Verified
Always can get quick reaponse to questions sent.
Reply from travelsim.com
Dear Mariko,
Thank you for your wonderful 5-star review!
We are delighted to hear that you have always received quick responses to your questions. Providing timely and helpful support is very important to us, and your feedback means a lot to our team.
Should you ever need any assistance, please feel free to contact us at gethelp@travelsim.com.
We are always happy to help.
Kind regards,
Your TravelSim Team
Verified
I Like travelSIM, and use it for lest few years.
we did have a problem with Phone and Text in USA this year and response was pretty average e.g. we have problem with local telco .. use data.
You need to warn users that Travel SIM does not work in USA for voice and text
Reply from travelsim.com
Dear customer,
Thank you for your continued trust in TravelSim over the past few years - we truly appreciate your loyalty.
We’re sorry to hear about the difficulties you experienced with voice and text services in the USA. Due to local network limitations, these services may not always be available, and we understand how important it is to have this clearly communicated in advance. Your feedback is very valuable, and we will take it into account to improve our information for customers.
If you have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com we’re always here to help!
Best regards,
Travelsim team
Verified
I am able to use my global travel Sim card I was not able to use Youtube with this global Sim card
Reply from travelsim.com
Dear Stuart,
Thank you for your 5-star review!
We are pleased to hear that you were able to use your Global Travel SIM card during your travels.
We are sorry to learn that you experienced difficulties accessing YouTube. In some destinations, certain online services may be restricted or affected by local network policies. If you are still experiencing any issues, please feel free to contact our support team at gethelp@travelsim.com, and we will be happy to investigate further and assist you.
We appreciate your feedback and thank you for choosing TravelSim.
Kind regards,
Your TravelSim Team
Verified
Very stable service and good quality
I like everything - service, quality, etc., except 2 things:
1) Can use airtime credit for paying data packages any more (it used to be possible, but now there is no option to do this);
2) Support/chat is not 24/7 available
Reply from travelsim.com
Dear Bidzina Matsaberidze,
Thank you for your detailed feedback and for your kind words about our service quality and network stability.
We're pleased to hear that you have had a positive experience overall. We also appreciate your comments regarding the use of airtime credit and support availability. We would like to let you know that Re-Use Credit is now available again, allowing customers to use their available credit for eligible purchases.
We understand that access to support is important while traveling, and your feedback helps us continue improving our services.
Thank you for choosing TravelSim, and we look forward to supporting you on your future travels. If you ever need assistance, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
TravelSim Support Team
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