Review summary
Many customers appreciate the ease of setting up, activating, and using the SIM while traveling. Coverage quality and availability are generally positive, and the service is often described as reliable and consistent. Customer support is frequently noted as responsive and helpful. Additionally, customers find good value for money, particularly in data packages. However, some customers express concerns about confusing pricing and package selection, as well as unclear or inaccessible information regarding data consumption and remaining balance. There are also occasional reports of limited customer support availability, unresolved issues, and technical failures or dropped connections in specific regions.
This text was automatically created by an AI system from user reviews.
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(5)
(6)
(5)
(13)
(50)
Verified
It always works, is easy to use and most of all response to any of my help questions is always prompt.
Reply from travelsim.com
Dear Customer,
Thank you very much for your wonderful review! We’re delighted to hear that the service works reliably for you and that you find it easy to use. It’s especially great to know that our support team has been able to assist you promptly whenever needed.
If you ever require further assistance, please don’t hesitate to reach out to us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
No es muy claro a la hora de mostrar consumo y remanente
Verified
Works in every country I have been to in Asia Europe and North America
Reply from travelsim.com
Dear customer,
Thank you so much for your 5-star review!
We’re thrilled to hear that your TravelSim experience has been smooth across Asia, Europe, and North America. It’s great to know our service has supported you reliably wherever your travels take you.
We truly appreciate your trust and support, and we look forward to accompanying you on many more journeys!
If you ever need any assistance, please don’t hesitate to reach out to us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
Travel always works when i am travelling
Reply from travelsim.com
Dear Customer,
Thank you very much for your excellent review! We truly appreciate your support.
If you ever need any assistance, please feel free to contact us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
Was easy now just need to start the credit before I am flying
Reply from travelsim.com
Dear Customer,
Thank you so much for your 5-star review!
We’re glad to hear that the setup was easy for you, and we hope everything goes smoothly when activating your credit before your flight.
If you ever need any assistance, please don’t hesitate to reach out to us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
Such a good company to deal with - makes data usage when travelling so much cheaper
Reply from travelsim.com
Dear Customer,
Thank you very much for your excellent review! We’re delighted to hear that you’ve found our service helpful and cost-effective for staying connected while travelling.
If you ever need any assistance, please don’t hesitate to contact us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
Verified
Verified
Verified
Easy to use and works perfectly as expected
Reply from travelsim.com
Dear Customer,
Thank you very much for your excellent review! We truly appreciate your support.
If you ever need any assistance, please feel free to contact us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
Great support, but not 24/7
Reply from travelsim.com
Dear customer,
Thank you for your 5-star review and for your kind words about our support team. We’re very pleased to hear that you had a positive experience with our customer service.
We also appreciate your feedback regarding support availability. Your comments are valuable to us as we continue working to improve our service for travelers worldwide.
Thank you for choosing TravelSim, and if you ever need assistance, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
TravelSim Team
Verified
unable to receive calls in the Philippines and unable to text out of the Philippines.
I can make calls out and receive texts though.
Reply from travelsim.com
Dear Customer,
Thank you for your feedback and for sharing your experience with us.
We’re sorry to hear that you experienced issues receiving calls and sending SMS messages while in the Philippines. We understand how inconvenient this can be while traveling.
We also apologize that we were unable to fully resolve the issue during your communication with our support team. In some cases, service availability may depend on local network partners and device-specific settings, which can unfortunately limit the troubleshooting options available to us.
Please feel free to contact our support team again at gethelp@travelsim.com if you would like us to investigate the matter further.
We truly appreciate your feedback, as it helps us continue improving our service.
Best regards,
TravelSim Support Team
Verified
Good product
Reply from travelsim.com
Dear Customer,
Thank you very much for your excellent review! We truly appreciate your support.
If you ever need any assistance, please feel free to contact us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
Excellent phone and data services which always work.
Reply from travelsim.com
Dear customer,
Thank you so much for your 5-star review!
We’re delighted to hear that you’re happy with our phone and data services and that everything has been working reliably for you. Your feedback means a lot to our team and encourages us to keep delivering a stable and high-quality experience.
We truly appreciate your support and wish you many more smooth travels ahead!
If you ever need any assistance, please don’t hesitate to reach out to us at gethelp@travelsim.com.
Sincerely,
TravelSim
Verified
Verified
Reply from travelsim.com
Dear customer,
Thank you for your positive review and for choosing TravelSim. We’re glad to hear you had a good experience with our service.
We also appreciate your feedback, as it helps us continue improving and providing an even better experience for our customers. If there is anything we can assist you with in the future, please feel free to contact us at gethelp@travelsim.com.
Kind regards,
TravelSim Team
Verified
Verified
Verified
Reply from travelsim.com
Dear customer,
Thank you very much for your kind feedback! We’re delighted to hear that you’re happy with our service.
If you have any questions or need assistance at any time, please feel free to contact us at gethelp@travelsim.com we’ll be happy to help!
With kind regards,
Travelsim team
Verified
Service response time
Ease of use
Reply from travelsim.com
Dear Customer,
Thank you so much for your 5-star review!
We’re delighted to hear that you were satisfied with our service response time and found our service easy to use. Your feedback means a great deal to us and motivates our team to continue delivering the best possible experience.
If you ever need any assistance, please don’t hesitate to reach out to us at gethelp@travelsim.com.
Sincerely,
TravelSim