travelsim.com
Reviews:

185 total reviews   

4.25

Good

185 reviews since Jan 24, 2023

5
64 %
4
18 %
3
5 %
2
5 %
1
9 %
Trustmark
Valid
Certified since: May 23, 2023
travelsim.com fulfils all Trusted Shops quality criteria, including
Verified identity
Encrypted data transfer
Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out

Review summary

Customers consistently highlight the broad and reliable coverage across multiple countries, as well as the ease of use, activation, and top-up processes. Many users appreciate the responsive and helpful customer support, and several find the plans to be reasonably priced and good value. The overall reliability and consistency of the service are also frequently praised. Some customers report occasional gaps in coverage or intermittent issues with data and call reliability. There are mixed opinions on pricing, with some finding data prices high or being dissatisfied with expired credits. A few users express frustration over unresolved support issues, lack of transparency regarding account matters, and challenges with website usability, including the absence of a dedicated app.

This text was automatically created by an AI system from user reviews.

Was this information helpful to you?

Authentic reviews from real people.

How Trusted Shops prevents fake reviews

Reviewstravelsim.com

(13)
(7)
(7)
(27)
(97)
Community member 
1 Reviews
 Verified
Toimii hyvin ja hinta sppiva

Reply from travelsim.com

Thank you for your feedback, Matti! We're delighted to hear that the service works well for you and that you find the pricing reasonable. We truly appreciate you taking the time to share your experience. If you ever have any questions or need assistance, please don't hesitate to contact our support team at gethelp@travelsim.com. We're always happy to help. Kind regards, TravelSim Team
Community member 
3 Reviews
 Verified
Very fast service

Reply from travelsim.com

Hi Ulrike, Thank you for your 4-star review! We're delighted to hear that you experienced our service as fast and efficient. We always strive to provide a smooth experience for our customers, and your feedback is truly appreciated. If there is anything we can do to make your next experience even better, we'd love to hear from you. Should you ever need assistance, please feel free to contact us at gethelp@travelsim.com. Thank you for choosing TravelSim! Kind regards, Your TravelSim Team
Community member 
1 Reviews
 Verified

A1 Service and Value for money

Very prompt, professional honest service.

Reply from travelsim.com

Dear Mark, Thank you for your fantastic 5-star review! We are delighted to hear that you found our service prompt, professional, and honest, and that you feel TravelSim offers great value for money. Feedback like yours means a lot to our team and motivates us to continue delivering the highest level of service. Should you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com. Thank you for choosing TravelSim! Kind regards, Your TravelSim Team
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified
TravelSim always good service. Easy to use and good support when / if required.

Reply from travelsim.com

Dear customer, Thank you for your kind words and for taking the time to leave a 5-star review! We're delighted to hear that you've had a positive experience with TravelSim and that you find our service easy to use. It's also great to know that our support team has been able to assist you whenever needed. We truly appreciate your feedback and your trust in TravelSim. Should you ever need any assistance in the future, please don't hesitate to contact us at gethelp@travelsim.com and our team will be happy to help. We look forward to keeping you connected on your travels! Kind regards, The TravelSim Team
Community member 
6 Reviews
 Verified
I had a great experience with TravelSim during my trip across Europe. Everything worked smoothly easy setup, reliable connection, and no unexpected issues along the way. It made staying connected while traveling completely stress-free.

Reply from travelsim.com

Dear Customer, Thank you for your 5 star review! Thank you for choosing us, we highly appreciate your feedback If any assistance will be required, we are happy to help, please reach to gethelp@travelsim.com Sincerely,
TravelSim
Community member 
1 Reviews
 Verified

Reply from travelsim.com

Dear Aritz, Thank you for your 4-star rating! We truly appreciate you taking the time to share your feedback. We're delighted that you had a positive experience with TravelSim. If you ever have any questions or need assistance, please feel free to contact us at gethelp@travelsim.com. Our team will be happy to help. Thank you for choosing TravelSim, and we hope to keep you connected on many more travels ahead! Kind regards, Your TravelSim Team
Community member 
3 Reviews
 Verified
European data and calls

Reply from travelsim.com

Dear customer, Thank you for your 4-star rating! We appreciate you taking the time to share your feedback. We're glad you had a positive experience with our service in Europe and will continue working to make our service even better. If there's anything we can assist you with or if you have suggestions on how we can improve, please feel free to contact us at gethelp@travelsim.com. We hope to support you again in your future travels! Best regards, TravelSim.com team.
Community member 
1 Reviews
 Verified

Reply from travelsim.com

Dear James, We're happy to see that you had a positive experience with TravelSim and appreciate you taking the time to leave us a 4-star rating. We're always looking for ways to improve, and your feedback encourages us to keep working hard to provide the best possible service. If there's anything we can do to make your next experience even better, or if you ever need assistance, please feel free to contact us at gethelp@travelsim.com. Thank you for choosing TravelSim, and we hope to support you on many future trips! Best regards, Your TravelSim Team
Community member 
1 Reviews
 Verified

Reply from travelsim.com

Thank you for your 4-star rating, Joni! We appreciate you taking the time to share your feedback. We're glad you chose TravelSim and hope to make your next experience even better. If you ever need assistance, please don't hesitate to contact our support team at gethelp@travelsim.com. Best regards, YourTravelSim Team
Community member 
1 Reviews
 Verified

Europe Coverage

Did not have 100% coverage on phone calls in some areas of Italy but I had 100% data coverage in areas that I went to in Greece, Montenegro, Croatia, Malta and Italy.

Reply from travelsim.com

Dear Customer, Thank you very much for your excellent review! We’re delighted to hear that you enjoyed reliable data coverage across several countries during your travels. We appreciate your feedback regarding call coverage in some areas of Italy, it’s very helpful for us as we continue to improve our service. If you ever need any assistance in the future, please don’t hesitate to contact us at gethelp@travelsim.com, we’re always happy to help. Kind regards, TravelSim Team
Community member 
1 Reviews
 Verified

Reply from travelsim.com

Dear Mercedes, Thank you for taking the time to leave us a 4-star review! We are glad to know that you had a positive experience with TravelSim. Customer feedback is very important to us, and we are always looking for ways to improve our products and services. If there is anything we could have done better, we would love to hear your thoughts. Please feel free to contact us at gethelp@travelsim.com with any suggestions or questions. Thank you for choosing TravelSim, and we hope to serve you again on your future travels! Kind regards, Your TravelSim Team
Community member 
1 Reviews
 Verified

Great experience

I'm using TravelSim very often and i can recommend it to everypne. Great signal where ever i go and a great and helpful technical support if needed.

Reply from travelsim.com

Dear customer, Thank you very much for your kind feedback! We’re delighted to hear that you’re happy with our service. If you have any questions or need assistance at any time, please feel free to contact us at gethelp@travelsim.com we’ll be happy to help! With kind regards, Travelsim team
Community member 
1 Reviews
 Verified
Everything works as needed, no issues and very straightforward. Connectivity is great, and I've used it across the globe!

Reply from travelsim.com

Dear customer, Thank you for your 5-star review! We’re glad you had a great experience with our service. If you need any assistance, feel free to contact us at gethelp@travelsim.com. Kind regards, TravelSim Team
Community member 
2 Reviews
 Verified

Bad data connection in London

I am in UK (london) and I am experiencing a lot of problem, very poor connection...

Reply from travelsim.com

Dear Customer, Thank you for your feedback. We are very sorry to hear that you had poor experience with data connectivity while being in London. We understand how frustrating this can be, especially when reliable connectivity is important during your travels. We would like to investigate the issue further and assist you in resolving it. Please contact our support team at gethelp@travelsim.com and provide your TravelSim number along with any more details that can help us isolate the issue. Our team will be happy to look into this inquiry for you. We appreciate your feedback as it helps us improve our service. Kind regards, TravelSim Support Team
Community member 
1 Reviews
 Verified

Urgent Clarification Required: Account Restriction and Service Fulfillment Issue

I wote to express my strong concern regarding the recent restriction placed on my phone number. When I contacted support, the proposed solution was simply to change my number. However, my request for an explanation was declined on the grounds that this is a "technical detail" that cannot be disclosed. As a paying customer, I expect the services promised in our agreement to be fully delivered. When a service disruption prevents the fulfillment of your product offering, transparency is essential. Denying basic details about an issue affecting my account is unacceptable. I request a formal and detailed explanation regarding the root cause of this restriction and why it cannot be resolved on my current number. I look forward to your prompt response and a clear resolution.

Reply from travelsim.com

Dear customer, We are sorry to hear about your experience and understand your frustration regarding this situation. We appreciate that you took the time to contact our support team. As part of our efforts to restore service, a replacement number was provided to ensure continued use of the service as quickly as possible. We understand that this may not have fully addressed your concerns regarding the underlying cause of the restriction. Please accept our apologies for any inconvenience caused. We encourage you to contact our support team again so that we can review your case in more detail and discuss any additional solutions or explanations that may be available for your specific situation. Thank you for your feedback. We value your business and would welcome the opportunity to further assist you. Please reach out to us at gethelp@travelsim.com so we can continue working with you toward a satisfactory resolution. With kind regards, TravelSim Support team.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Reply from travelsim.com

Dear Tero, Thank you for the 5-star review! We very much appreciate your support and are delighted to know you had a positive experience with TravelSim. If you ever have any questions or need assistance in the future, please feel free to contact our support team at gethelp@travelsim.com. We look forward to support you again. Thank you for choosing TravelSim! Kind regards, Your TravelSim Team
Community member 
1 Reviews
 Verified
It is very easy to use and top up. Good coverage and prices

Reply from travelsim.com

Dear customer, Thank you for your wonderful 5-star review! We're delighted to hear that you find our service easy to use and top up. It's great to know you're enjoying the coverage and value we offer. Your feedback means a lot to us and motivates us to keep providing the best possible experience. Should you ever require assistance, our team is always available at gethelp@travelsim.com. Thank you for choosing TravelSim, and we hope to support your future travels as well. Kind regards, Your TravelSim Support Team
Community member 
2 Reviews
 Verified
all good

Reply from travelsim.com

Dear Barry, thank you for your 5-star review! We are delighted to hear that you had a positive experience with your SIM. Your feedback motivates our team to continue providing the best possible service. Should you have any questions or need assistance in the future, you can reach us at any time via email at gethelp@travelsim.com. We wish you many enjoyable and trouble-free travels ahead! Kind regards, Your TravelSim Team

To Verify Authenticity

Verified Reviews

Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.

Imported Reviews

They are not included in the overall rating. No verification measures have been taken.

Contact

Visit website

About

🚀 Stay Connected Worldwide with TravelSim – Without Roaming Fees! Buy your International eSIM or TravelSim online now and enjoy affordable, high-speed data in 200+ countries – no contracts, no surpr...

This company has linked Trusted Shops profiles.

Show all profiles