eibabo.com/en
Reviews:

1,396 total reviews   306 reviews in the last 12 months

4.76

Excellent

1,396 total reviews
306 reviews in the last 12 months

5
85 %
4
10 %
3
2 %
2
1 %
1
1 %

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Review summary

Customers frequently praise the fast and timely delivery, as well as the helpful, efficient, and responsive customer service. Many highlight the competitive or low prices as a key reason for choosing the service. The wide selection and availability of rare or specialized items are also appreciated. Additionally, the order process is generally described as easy, straightforward, and transparent. Product quality is generally satisfactory for most customers. Some customers note occasional delays or complications with shipping, and a few have experienced multi-package shipping, customs problems, or unexpected fees. While customer service is often helpful, there are some mentions of areas for improvement. Rare reports of defective items and minor technical issues with the order process are also noted.

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Reviewseibabo.com/en

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Community member 
2 Reviews
 Verified
Good prices for the selection of articles I’m interested in. Despite economic downturn, I’m still a recurring customer. One thing that I noted is that type F RCDs must not be as popular, based on price & availability. Still have plenty of projects where type A devices fit perfectly and on budget. Other electric materials selection is just perfect for my needs. So far, all purchased items have a very good quality and match 3rd party’s recommendations. Final score: 10 / 10.

Reply from eibabo.com/en

Thank you very much for your detailed and exceptionally positive review. We are delighted that you appreciate our prices, broad product range, and the quality of the items you have purchased. It is especially wonderful to hear that you continue to choose us for your projects, even in challenging economic times. Your comments on Type F RCD availability and pricing are very valuable to us, and we will gladly take them into account as we continue developing our range. We are pleased that our Type A devices and other electrical materials meet your requirements, budget, and third-party recommendations. Thank you for your trust and for awarding us a perfect 10/10. We look forward to supporting your future projects as well. Your eibabo Team
Community member 
1 Reviews
 Verified
I received the product on time, however it seems that Residual current circuit breaker does not work as I have expected. I am using it just for five days and unfortunately the breaker has already switched off on at ~23:00, when electricity was being drawn from the batteries and the total electrical load of the house was only 1 kW. No other breaker switched off. If it happens at least a few times again without any reason I will be forced to choose a different fuse.

Reply from eibabo.com/en

Thank you very much for your 5‑star rating and for your detailed feedback regarding the residual current circuit breaker. We are pleased to hear that the product arrived on time, even though its performance has not fully met your expectations so far. We have sent you an email to ask whether the breaker is now working properly without further issues. If the problem persists, please reply briefly to our message so that we can find a quick and satisfactory solution for you. Your eibabo-Team
Community member 
5 Reviews
 Verified
My Last order was shipped in parts @ Order number: 260815-1499929 - was shipped via 3 different AWB which costed me more than the estimated costs as DHL charged processing fees 3 times for 3 AWB's. The delivery consists of 3 package/s. Note: First status information delivered until the day following this message. For the current status of your delivery, please click the following Track & Trace link: DHL-Package-ID 2124038221 (Track & Trace) DHL-Package-ID 2124042933 (Track & Trace) DHL-Package-ID 4652769015 (Track & Trace) This was not agreed when ordered and eibabo shipped as they wanted.

Reply from eibabo.com/en

You submitted this review for order 260707-1495516, but included comments regarding a different order. We therefore kindly ask you to correct this. Your eibabo Customer Support team.
Community member 
1 Reviews
 Verified
Everything was excellent. At every stage of the purchase process, I had a clear understanding of where my order was located. The only thing I would improve in your service is the ability to change legal entities within the same profile. For example, the first order was placed for our Swedish company with delivery to Sweden, and now I would like to place a second order for our Italian subsidiary company with delivery to Italy, but the system does not allow me to do this.

Reply from eibabo.com/en

Thank you very much for your detailed and very positive feedback – we are truly delighted to receive it. It is good to hear that, at every stage of the ordering process, you were able to track the status of your order transparently and that, overall, everything went extremely smoothly. This feedback is a great compliment to our team and our processes. Thank you also for your constructive suggestion regarding the change of legal entity within the same profile. Your example of the first order for your Swedish company and the desired second order for your Italian subsidiary with delivery to Italy clearly highlights where our system currently has its limitations. We will pass this feedback on to the relevant department so that they can assess how we can improve or expand this feature in the future. Thank you once again for your order and your trust – we look forward to continuing to serve you and your companies. Your eibabo team
Community member 
4 Reviews
 Verified
The easy to make order and getting products after 2 weeks of waiting. So, if you are not in a hurry and well planed your list of products, this shop is for you.

Reply from eibabo.com/en

Thank you very much for your honest and positive feedback. We are delighted that you found the ordering process easy and straightforward. At the same time, we appreciate your patience regarding the delivery time and understand how important reliable planning is when ordering products. Your comments help us improve our service continuously. Your eibabo Team
A S
Andrea S.
2 Reviews
 Verified
Original products, great prices, fast shipping and reliable company. I did multiple purchases here of Jung material and they all went smoothly.

Reply from eibabo.com/en

Thank you very much for this excellent review and for your repeated trust in us. It is great to hear that all of your orders for Jung material went smoothly – original branded products, fair prices and fast shipping are exactly what we stand for, and reliability is something we work on with every single consignment. We are delighted to count you among our returning customers and look forward to supporting your next project. Your eibabo Team
Community member 
1 Reviews
 Verified
Package delivered as per the schedule. Very good packaging and very accurate tracking. Thanks for the team.

Reply from eibabo.com/en

Thank you very much for your wonderful feedback! We are delighted to hear that your package arrived on schedule and that you were satisfied with both the secure packaging and the precise tracking. Our team truly appreciates your kind words and looks forward to serving you again. Your eibabo Team
Community member 
1 Reviews
 Verified

Great Selection

Planning a PV system but had a hard time finding appropriate fuses — and their respective holders — especially for high amperage applications. Good thing that eibabo has them! And the enclosures as well! Fast shipping! Arrived on time, even before the items I ordered locally.

Reply from eibabo.com/en

Thank you for your excellent review. We are especially pleased that, thanks to our very good storage capacity, we were able to supply you with the products you had been searching for. We wish you a wonderful day and send our greetings to Baguio. Your eibabo Team
Community member 
1 Reviews
 Verified

Reliable, Fast, Cheap

I can always rely on Eibabo for my automation needs. They always delivery, good quality and low prices.

Reply from eibabo.com/en

Thank you very much for your wonderful feedback! We are delighted to hear that you can rely on eibabo for your automation needs and that you appreciate our fast delivery, good product quality, and competitive prices. Your trust means a great deal to us, and we look forward to supporting you again soon. Your eibabo Team
Community member 
1 Reviews
 Verified
order processing was straight forward, goods match description. attentive staff

Reply from eibabo.com/en

Thank you very much for your positive feedback. We are delighted to hear that the ordering process was straightforward, the goods met your expectations, and that you experienced our team as attentive. Your satisfaction is a great motivation for us, and we look forward to supporting you again in the future. Your eibabo Team
Community member 
5 Reviews
 Verified
One order was shipped in 3 parts under 3 AWB due to which we had to pay DHL services charges 3 times. This was not at all informed. WE had no choice but to pay the amount to DHL and take the delivery of items.

Reply from eibabo.com/en

We sincerely regret that you are dissatisfied. We are an international retailer shipping products worldwide from Germany. Deliveries to non-EU countries are always made excluding VAT and generally without customs duties paid. Due to the size, volume, and in particular the weight (approx. 80 kg) of the ordered items, regulations required the shipment to be sent in three separate packages. We kindly ask for your understanding. Your eibabo Team
Community member 
1 Reviews
 Verified

Great source for obsolete item

My item arrived without trouble, new in box. Works a treat.

Reply from eibabo.com/en

Thank you very much for your kind review. We are delighted that your item arrived without any trouble, brand new in its original box, and that it is working perfectly. Sourcing discontinued and hard-to-find components is one of our particular strengths – if you ever need another obsolete or special-procurement article, simply send us the exact part number and we will do our best to obtain it for you. Thank you for your trust, and we look forward to helping you again. Your eibabo Team
Community member 
20 Reviews
 Verified
Everything was prefect and I have no suggestions

Reply from eibabo.com/en

Thank you very much for your 5-star review. We’re delighted that everything was perfect and that you have no suggestions for improvement. Your positive feedback and trust mean a great deal to us. Your eibabo-Team
Community member 
3 Reviews
 Verified
you still have poor shipping contracts for outside Germany. Italy in particular.

Reply from eibabo.com/en

Thank you for your 4-star review and for your candid feedback. We’re sorry that our shipping options and delivery conditions outside Germany—especially for Italy—have not met your expectations. We take your comment seriously and are reviewing how we can improve our international shipping services. Thank you for helping us identify where we need to do better; we hope to provide you with a smoother delivery experience in the future. Your eibabo-Team
Community member 
1 Reviews
 Verified
You have devices I wasn’t able to find

Reply from eibabo.com/en

Thank you very much for your 5-star review! We’re delighted that you found devices with us that you were unable to find elsewhere. Offering a broad and reliable product range is especially important to us. Your eibabo-Team
Community member 
4 Reviews
 Verified
Excellent service and fast delivery

Reply from eibabo.com/en

Thank you very much for your 5-star review! We are delighted that you are so pleased with our service and the speedy delivery. We really appreciate your positive feedback and look forward to impressing you once again with your next order. The eibabo team
Community member 
7 Reviews
 Verified
Great service, on time shipping.

Reply from eibabo.com/en

Thank you so much for your great review! We are thrilled to hear that you enjoyed our great service and that your order arrived with on-time shipping. Your satisfaction is our top priority, and feedback like yours motivates our team to keep delivering the best possible experience. Warm regards to Qatar, and we wish you every success with ABB’s branded products. We look forward to serving you again soon! Your eibabo team!
Community member 
55 Reviews
 Verified
Good product with good service .

Reply from eibabo.com/en

Thank you very much for your positive feedback. We are pleased to hear that both the product and our service met your expectations – original branded quality combined with reliable support is exactly what we aim to deliver with every order. Thank you for your trust, and we look forward to assisting you again. Your eibabo Team
Community member 
1 Reviews
 Verified
The ordered item arrived safely, but it was blocked at the local courier due to the lack of a phone number and address. Two weeks after the order date, I had to look for the package at the courier's headquarters.

Reply from eibabo.com/en

Thank you very much for taking the time to provide this honest feedback. We are sorry to hear that your parcel was held up by the local courier service and that you were only able to collect it from the main office two weeks after the order date. This is, of course, not the level of service we aim to provide to our customers. Thank you once again for bringing this to our attention – your feedback helps us to improve our service. We would be delighted if you would give us the opportunity to demonstrate a smoother process with a future order. Your eibabo team
Community member 
1 Reviews
 Verified
Great shop, fast shipping

Reply from eibabo.com/en

Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with our shop and the fast delivery. We truly appreciate your trust and look forward to serving you again soon. Your eibabo Team

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eibabo.com/en

eibabo® is a product of the latest generation of shop systems of the eibmarkt® group and a result of 20 years of mail-order experience. eibabo® allows you to place orders as a corporate or private cus...

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