Review summary
Customers frequently highlight the fast and timely delivery of their orders, the helpfulness and professionalism of customer service, and a generally easy and straightforward ordering process. Products are regarded as genuine, well-packaged, and of good quality, with customers expressing satisfaction with their purchases. Many appreciate the competitive or low prices, and the website is often described as easy to use. Communication regarding order status is generally timely and informative. Some customers mention occasional delivery issues or delays. There are a few suggestions for improving customer service. A lack of upfront information on total costs or import fees is noted by some, and a few customers request enhancements to website tracking, account management, and cost display. There are also occasional gaps in communication or missing order updates.
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How Trusted Shops prevents fake reviewsReviewseibabo.com/en
(5)
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(29)
(292)
Verified
Everything was excellent. At every stage of the purchase process, I had a clear understanding of where my order was located.
The only thing I would improve in your service is the ability to change legal entities within the same profile. For example, the first order was placed for our Swedish company with delivery to Sweden, and now I would like to place a second order for our Italian subsidiary company with delivery to Italy, but the system does not allow me to do this.
Reply from eibabo.com/en
Thank you very much for your detailed and very positive feedback – we are truly delighted to receive it.
It is good to hear that, at every stage of the ordering process, you were able to track the status of your order transparently and that, overall, everything went extremely smoothly. This feedback is a great compliment to our team and our processes.
Thank you also for your constructive suggestion regarding the change of legal entity within the same profile. Your example of the first order for your Swedish company and the desired second order for your Italian subsidiary with delivery to Italy clearly highlights where our system currently has its limitations. We will pass this feedback on to the relevant department so that they can assess how we can improve or expand this feature in the future.
Thank you once again for your order and your trust – we look forward to continuing to serve you and your companies. Your eibabo team
Verified
Great Selection
Planning a PV system but had a hard time finding appropriate fuses — and their respective holders — especially for high amperage applications. Good thing that eibabo has them! And the enclosures as well! Fast shipping! Arrived on time, even before the items I ordered locally.
Reply from eibabo.com/en
Thank you for your excellent review. We are especially pleased that, thanks to our very good storage capacity, we were able to supply you with the products you had been searching for. We wish you a wonderful day and send our greetings to Baguio. Your eibabo Team
Verified
The ordered item arrived safely, but it was blocked at the local courier due to the lack of a phone number and address. Two weeks after the order date, I had to look for the package at the courier's headquarters.
Reply from eibabo.com/en
Thank you very much for taking the time to provide this honest feedback.
We are sorry to hear that your parcel was held up by the local courier service and that you were only able to collect it from the main office two weeks after the order date. This is, of course, not the level of service we aim to provide to our customers.
Thank you once again for bringing this to our attention – your feedback helps us to improve our service. We would be delighted if you would give us the opportunity to demonstrate a smoother process with a future order.
Your eibabo team
Verified
Adapter piece round-flat - Accessory for Siemens hob with exctraction
Ordering the adapter piece (round-flat) for my Siemens hob with air extraction was straightforward via Eibabo’s online platform. The process was smooth, and the item arrived within the promised delivery timeframe. I received exactly what I ordered, well-packaged and in perfect condition.
One area for improvement would be the online tracking system. While the delivery was punctual, more detailed tracking updates—from dispatch to final delivery—would enhance transparency and customer confidence.
Overall, a reliable experience with room for refinement in logistics visibility.
Reply from eibabo.com/en
Thank you for your positive feedback. We are very pleased. Our "Delivery Information" message, which is sent to the customer on the day of shipment, always contains a direct link to package tracking. This way, the status can be checked at any time. We look forward to your next visit to eibabo and wish you a pleasant time in Mossel Bay. Until then, your eibabo team.
Verified
GOOD JOB
A trusted brand with good employees. The staffs are knowledgeable in the product and work with efficiency.
Reply from eibabo.com/en
Thank you very much for your wonderful review.
We are delighted to hear that you see us as a trustworthy brand with knowledgeable staff, and that you appreciate our product expertise and efficient way of working. Your praise is a great source of motivation for the whole team – we would like to thank you very much for it and look forward to continuing to provide you with reliable support in the future.
Your eibabo team
Verified
My online shopping experience was excellent. I found exactly what I needed at a great price and the order was shipped in a timely manner. We will be ordering from here again in the future.
Reply from eibabo.com/en
Thank you very much for your wonderful review and detailed feedback! We are delighted to hear that your online shopping experience with us was excellent, that you found exactly the right product at a great price, and that your order arrived quickly. We particularly appreciate the fact that you plan to order from us again in the future. We look forward to assisting you with your future orders and are always happy to help with any questions or requests you may have. Your eibabo team
Verified
great online shopping experience
I ordered a hygrostat by ELSO. This online store offered the lowest price I could find on the Internet. My order arrived on time. I was well informed on the status of my order. The customer service is very good. This hygrostat and the online store are great! Thank you.
Reply from eibabo.com/en
Thank you for the excellent review. We are very pleased that you are satisfied with our customer service. You are welcome to tell your friends about it. You have made an excellent choice with the high-quality products from ELSO. We wish you all the best in Mykanów and have a good time. Your eibabo team.
Verified
Great products at great prices, good delivery times (items clearly indicate if there are delays or extended delivery times).
Reply from eibabo.com/en
Thank you very much for your wonderful feedback. We are delighted that you are so satisfied with our product and service. Your praise is very motivating for us. We wish you all the best. Your eibabo Team.
Verified
Order completed well enough. Only dissatisfaction was that the website didn't include a comprehensive cost in advance of placing the order. I had to separately pay for the import fee with DHL, rather than seeing it included in the online cart. This may not be something they can control, but it'd be preferable to see full landed cost.
Reply from eibabo.com/en
Thank you for taking the time to leave a review.
We understand your concerns and appreciate your feedback. In our company we strive for transparency and openness towards all our customers. We are a German mail order company and have been delivering goods worldwide for over 25 years through our status as an approved exporter from German customs.
Our shipping costs do not include customs fees or other import duties for countries outside the EU. These costs are borne by the customer. This is clearly stated at all relevant points in our store and on comparison portals. Customs regulations vary greatly from country to country. Therefore, only the respective destination country and its customs authority can provide precise information on the calculation of import fees.
We kindly ask for your understanding.
Verified
Trustful company
Got fast answers from the company and when I placed my order it did not take many days before I got what I had ordered.
I am realy satisfied !
Reply from eibabo.com/en
Thank you very much for your 5-star rating and the detailed feedback. We are delighted that you received a quick response to your enquiry and that your order arrived in a short space of time. Hearing that you are truly satisfied is a great compliment and wonderful motivation for our entire team. Thank you for your trust. We look forward to supporting you again with future orders. Your eibabo team
Verified
Mi sono trovato molto bene con eibabo, per i prezzi competitivi, e la disponibilità del personale che si occupa del sito e degli ordini. Perfetto
Reply from eibabo.com/en
Grazie per l'ottima recensione. Siamo lieti che tu sia soddisfatto/a del nostro servizio clienti. Non vediamo l'ora di darti il benvenuto di nuovo a eibabo e ti auguriamo tutto il meglio fino ad allora. Un caro saluto da Badia Calavena. Il team di eibabo.
Verified
great service
The order arrived on time. The store offered the item I needed at the lowest prize I could find. They were also very kind to ship free of charge an inexpensive item that I damaged by accident from my previous order. Thank you!
Reply from eibabo.com/en
We are delighted that you like our offer and customer service. Thank you for your positive feedback. You have chosen products from ELSO. We hope you enjoy them. All the best in Mykanów and have a good time. Your eibabo team.
Verified
Your proficiency of the delivery of the product to me was Excellent. You must have a great team with great process. Thank you
Reply from eibabo.com/en
Thank you very much for your great review and your kind praise! We are very pleased to hear that you found our handling and delivery to be so competent and excellent.
Your mention of our "great team with a great process" means a lot to us and is a strong motivation for the entire team. We sincerely thank you and look forward to serving you again with your future orders. Your eibabo-team
Verified
Part I ordered was shipped to the UK in good time, and I was kept updated throughout. When I contacted the company by email they replied the same day. Very efficient and helpful.
Reply from eibabo.com/en
Thank you for your review. We are delighted that you are satisfied with our customer service. Our various inquiry tools allow us to forward questions efficiently and ensure a response as quickly as possible. We look forward to your next visit to eibabo and wish you all the best until then. Kind regards to North Shields. Your eibabo team.
Verified
Ordered Loewe Soundbar. Item received as expected and working fine. Received it in a double boxed.
Emailed the customer service about the delivery and the reply was fast. Overall happy and satisfied about the whole process
Reply from eibabo.com/en
We appreciate your review and hope you enjoy your new soundbar. You are also welcome to tell your friends about our store. We send our best wishes to Singapore and look forward to your next visit. Your eibabo team.
Verified
not possible multiple users from same company / account
to be honest, I did not made purchase - I just made registration as representative of Company and shared my contact details for logistics and account departments, as eibabo is not able to make separate users with different responsibilities for the same company.
Reply from eibabo.com/en
Thank you for taking the time to leave a review. We kindly ask for your understanding that each customer account is set up for one person. This is logistically unavoidable. As the person placing the order, you should always specify the employee who can coordinate all steps, such as payment, delivery, and any complaints, as the responsible contact. Your eibabo Team.
Reply from eibabo.com/en
Thank you for taking the time to leave us a positive review. Thanks to our highly efficient logistics network, we are able to prepare many items for shipment in a very short time. We appreciate your 5-star rating and wish you all the best. Your eibabo team
Verified
Super Fast Delivery
Never expect super fast delivery especially it’s from Europe!
Reply from eibabo.com/en
Thank you very much for your review. We are especially pleased that, thanks to our high product stock availability, we were able to ship your order to Singapore within 24 hours, and we look forward to your next purchase at eibabo. We wish you a wonderful day and send our best regards. Your eibabo Team
Verified
Very fast delivery, also thank you for a gift with my order :) very satisfied client :)
Reply from eibabo.com/en
Thank you so much for your wonderful feedback! We are delighted that you were pleased with our fast delivery and the little gift. Thanks to our excellent warehouse capacity, we can deliver many items to you very quickly. We hope you continue to enjoy shopping with us and look forward to welcoming you again soon. Your eibabo Team
Verified
Quick delivery, helpful when returning / exchanging goods.
Reply from eibabo.com/en
Thank you for your wonderful review. We are especially pleased that we were able to provide you with a suitable product. We wish you a wonderful day and send our best regards to Vilnius. Your eibabo Team
