Review summary
Customers consistently highlight the fast and timely delivery of orders, as well as competitive pricing and overall value. Many customers also praise the straightforward ordering process and express satisfaction with the quality and condition of received products. Additionally, customer service is frequently described as helpful, responsive, and knowledgeable, and the communication throughout the process is generally well received, with most customers feeling well informed and updated. However, some customers report occasional delivery delays and express a desire for greater transparency regarding extra charges. There are also mentions of missing or inconvenient website and account features, and a few customers note lapses or lack of detail in communication. Some wish for improvements in ordering process features and overall transparency.
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How Trusted Shops prevents fake reviewsReviewseibabo.com/en
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(282)
Verified
I received the product on time, however it seems that Residual current circuit breaker does not work as I have expected. I am using it just for five days and unfortunately the breaker has already switched off on at ~23:00, when electricity was being drawn from the batteries and the total electrical load of the house was only 1 kW. No other breaker switched off.
If it happens at least a few times again without any reason I will be forced to choose a different fuse.
Reply from eibabo.com/en
Thank you very much for your 5‑star rating and for your detailed feedback regarding the residual current circuit breaker. We are pleased to hear that the product arrived on time, even though its performance has not fully met your expectations so far. We have sent you an email to ask whether the breaker is now working properly without further issues. If the problem persists, please reply briefly to our message so that we can find a quick and satisfactory solution for you. Your eibabo-Team
Verified
Everything was excellent. At every stage of the purchase process, I had a clear understanding of where my order was located.
The only thing I would improve in your service is the ability to change legal entities within the same profile. For example, the first order was placed for our Swedish company with delivery to Sweden, and now I would like to place a second order for our Italian subsidiary company with delivery to Italy, but the system does not allow me to do this.
Reply from eibabo.com/en
Thank you very much for your detailed and very positive feedback – we are truly delighted to receive it.
It is good to hear that, at every stage of the ordering process, you were able to track the status of your order transparently and that, overall, everything went extremely smoothly. This feedback is a great compliment to our team and our processes.
Thank you also for your constructive suggestion regarding the change of legal entity within the same profile. Your example of the first order for your Swedish company and the desired second order for your Italian subsidiary with delivery to Italy clearly highlights where our system currently has its limitations. We will pass this feedback on to the relevant department so that they can assess how we can improve or expand this feature in the future.
Thank you once again for your order and your trust – we look forward to continuing to serve you and your companies. Your eibabo team
Verified
Great Selection
Planning a PV system but had a hard time finding appropriate fuses — and their respective holders — especially for high amperage applications. Good thing that eibabo has them! And the enclosures as well! Fast shipping! Arrived on time, even before the items I ordered locally.
Reply from eibabo.com/en
Thank you for your excellent review. We are especially pleased that, thanks to our very good storage capacity, we were able to supply you with the products you had been searching for. We wish you a wonderful day and send our greetings to Baguio. Your eibabo Team
Verified
The ordered item arrived safely, but it was blocked at the local courier due to the lack of a phone number and address. Two weeks after the order date, I had to look for the package at the courier's headquarters.
Reply from eibabo.com/en
Thank you very much for taking the time to provide this honest feedback.
We are sorry to hear that your parcel was held up by the local courier service and that you were only able to collect it from the main office two weeks after the order date. This is, of course, not the level of service we aim to provide to our customers.
Thank you once again for bringing this to our attention – your feedback helps us to improve our service. We would be delighted if you would give us the opportunity to demonstrate a smoother process with a future order.
Your eibabo team
Verified
Very reliable online store, shipments arrive on time, and communication is quick and efficient. :)
Reply from eibabo.com/en
Thank you very much for your great 5‑star review and for trusting our online store. We are very happy to hear that you appreciate our reliability, on‑time deliveries, and quick, efficient communication. Feedback like yours motivates us to keep our service at this high standard. Your eibabo team
Verified
Material availability and timely delivery
Reply from eibabo.com/en
Thank you very much for your 5‑star rating and your positive feedback. We are delighted that you are satisfied with the material availability and the timely delivery. Your trust in our shop means a lot to us, and we look forward to continuing to serve you reliably in the future. Your eibabo-team
Verified
GOOD JOB
A trusted brand with good employees. The staffs are knowledgeable in the product and work with efficiency.
Reply from eibabo.com/en
Thank you very much for your wonderful review.
We are delighted to hear that you see us as a trustworthy brand with knowledgeable staff, and that you appreciate our product expertise and efficient way of working. Your praise is a great source of motivation for the whole team – we would like to thank you very much for it and look forward to continuing to provide you with reliable support in the future.
Your eibabo team
Verified
Adapter piece round-flat - Accessory for Siemens hob with exctraction
Ordering the adapter piece (round-flat) for my Siemens hob with air extraction was straightforward via Eibabo’s online platform. The process was smooth, and the item arrived within the promised delivery timeframe. I received exactly what I ordered, well-packaged and in perfect condition.
One area for improvement would be the online tracking system. While the delivery was punctual, more detailed tracking updates—from dispatch to final delivery—would enhance transparency and customer confidence.
Overall, a reliable experience with room for refinement in logistics visibility.
Reply from eibabo.com/en
Thank you for your positive feedback. We are very pleased. Our "Delivery Information" message, which is sent to the customer on the day of shipment, always contains a direct link to package tracking. This way, the status can be checked at any time. We look forward to your next visit to eibabo and wish you a pleasant time in Mossel Bay. Until then, your eibabo team.
Verified
My online shopping experience was excellent. I found exactly what I needed at a great price and the order was shipped in a timely manner. We will be ordering from here again in the future.
Reply from eibabo.com/en
Thank you very much for your wonderful review and detailed feedback! We are delighted to hear that your online shopping experience with us was excellent, that you found exactly the right product at a great price, and that your order arrived quickly. We particularly appreciate the fact that you plan to order from us again in the future. We look forward to assisting you with your future orders and are always happy to help with any questions or requests you may have. Your eibabo team
Verified
great online shopping experience
I ordered a hygrostat by ELSO. This online store offered the lowest price I could find on the Internet. My order arrived on time. I was well informed on the status of my order. The customer service is very good. This hygrostat and the online store are great! Thank you.
Reply from eibabo.com/en
Thank you for the excellent review. We are very pleased that you are satisfied with our customer service. You are welcome to tell your friends about it. You have made an excellent choice with the high-quality products from ELSO. We wish you all the best in Mykanów and have a good time. Your eibabo team.
Verified
Great products at great prices, good delivery times (items clearly indicate if there are delays or extended delivery times).
Reply from eibabo.com/en
Thank you very much for your wonderful feedback. We are delighted that you are so satisfied with our product and service. Your praise is very motivating for us. We wish you all the best. Your eibabo Team.
Verified
Order completed well enough. Only dissatisfaction was that the website didn't include a comprehensive cost in advance of placing the order. I had to separately pay for the import fee with DHL, rather than seeing it included in the online cart. This may not be something they can control, but it'd be preferable to see full landed cost.
Reply from eibabo.com/en
Thank you for taking the time to leave a review.
We understand your concerns and appreciate your feedback. In our company we strive for transparency and openness towards all our customers. We are a German mail order company and have been delivering goods worldwide for over 25 years through our status as an approved exporter from German customs.
Our shipping costs do not include customs fees or other import duties for countries outside the EU. These costs are borne by the customer. This is clearly stated at all relevant points in our store and on comparison portals. Customs regulations vary greatly from country to country. Therefore, only the respective destination country and its customs authority can provide precise information on the calculation of import fees.
We kindly ask for your understanding.
Verified
No pdf issued for the invoice.
Have to pribt email for receipt.
Seems unprofessional
Reply from eibabo.com/en
Thank you very much for your 4‑star review and your honest feedback. We would like to let you know that invoices are automatically sent by email once the goods have been dispatched. At the same time, we take your criticism very seriously and are already working on making invoices available as a downloadable PDF in your customer account in the future. This feature has been requested by several customers and is currently in its final stage of development, so that you will soon be able to access your documents more conveniently. We look forward to your next visit and wish you a wonderful day. Your eibabo team
Verified
Trustful company
Got fast answers from the company and when I placed my order it did not take many days before I got what I had ordered.
I am realy satisfied !
Reply from eibabo.com/en
Thank you very much for your 5-star rating and the detailed feedback. We are delighted that you received a quick response to your enquiry and that your order arrived in a short space of time. Hearing that you are truly satisfied is a great compliment and wonderful motivation for our entire team. Thank you for your trust. We look forward to supporting you again with future orders. Your eibabo team
Verified
Mi sono trovato molto bene con eibabo, per i prezzi competitivi, e la disponibilità del personale che si occupa del sito e degli ordini. Perfetto
Reply from eibabo.com/en
Grazie per l'ottima recensione. Siamo lieti che tu sia soddisfatto/a del nostro servizio clienti. Non vediamo l'ora di darti il benvenuto di nuovo a eibabo e ti auguriamo tutto il meglio fino ad allora. Un caro saluto da Badia Calavena. Il team di eibabo.
Verified
Rare item arrived safely and on time thanks.
Reply from eibabo.com/en
Thank you very much for your 5‑star review. We are delighted to hear that the rare item arrived safely and on time and that you are happy with your purchase. We truly appreciate your trust and look forward to serving you again in the future. Your eibabo-Team
Reply from eibabo.com/en
Thank you very much for your 5‑star review. We are delighted to hear that you are happy with the fast delivery and the smooth transaction and that everything went well. We truly appreciate your trust and look forward to serving you again in the future. Your eibabo-Team
Verified
Reply from eibabo.com/en
Thank you very much for your 5‑star rating. We are delighted that you are satisfied with our service and that your order was delivered significantly faster than initially stated. Your trust in our shop means a lot to us, and we look forward to continuing to serve you reliably and providing you with a pleasant shopping experience in the future. Your eibabo-Team
Verified
great service
The order arrived on time. The store offered the item I needed at the lowest prize I could find. They were also very kind to ship free of charge an inexpensive item that I damaged by accident from my previous order. Thank you!
Reply from eibabo.com/en
We are delighted that you like our offer and customer service. Thank you for your positive feedback. You have chosen products from ELSO. We hope you enjoy them. All the best in Mykanów and have a good time. Your eibabo team.
Verified
The best of the world.
Reply from eibabo.com/en
Thank you so much for your wonderful feedback – “The best of the world” truly means a lot to us. We greatly appreciate your loyalty and the many orders you have placed with us from Bangkok since 2023 …, kind regards – your team from eibabo.