lloydspharmacy.ie/

Reviews:

Dear Flaviu, Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience caused by receiving the incorrect products. We're glad to hear that our customer service team has already assisted you in resolving this issue. Ensuring you receive the correct products that meet your needs is essential to us. We appreciate your understanding and patience in this matter. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We value your feedback and the opportunity to improve our service. Thank you for choosing us, and we hope to serve you better in the future. Best regards, LloydsPharmacy Ireland

Dear Siobhan, I sincerely apologise for the delay you’ve experienced with your order. We understand how frustrating this can be and appreciate your patience. I'm pleased to inform you that your parcel is now awaiting collection at your chosen store. You should have received an email notification with the details, but if not, please check your spam or junk folder. If you need any further assistance or have any questions, feel free to contact us. We are here to help and ensure you have a smooth experience. Thank you for your understanding. Best regards, LloydsPharmacy Ireland

Dear Danijela, We sincerely apologise for the inconvenience you experienced with your broken blush upon delivery. Your satisfaction is incredibly important to us, and we're committed to resolving this matter promptly. We understand your frustration regarding the lack of response to your inquiry about the return process. Please accept our apologies for any delay in communication. To ensure we address your concerns and facilitate the replacement of your broken blush, we kindly ask you to contact us directly at info@lloydspharmacy.ie quoting your order number. Our dedicated team is ready to assist you with the return process and ensure the issue is resolved. Once again, we apologise for any inconvenience caused and appreciate your patience and understanding. We value your feedback and the opportunity to make things right. Best regards, LloydsPharmacy Ireland

Dear Will, Thank you for reaching out to us regarding your order. According to the An Post tracking information, your package was delivered on May 3rd. If you haven't received it, we recommend contacting our customer service team at info@lloydspharmacy.ie, quoting your order number, so we can further investigate this matter and assist you accordingly. Your satisfaction is our priority, and we're here to ensure that you receive the assistance you need. Best regards, LloydsPharmacy Ireland

Dear Fiachra, I'm sorry to see that you had a negative experience with us. Your satisfaction is very important to us, and we would like to understand what went wrong so we can make it right. Please reach out to us directly at info@lloydspharmacy.ie so we can address your concerns and work towards a resolution. Thank you for your feedback. Best regards, LloydsPharmacy Ireland

Dear Sarah, We sincerely apologise for the inconvenience you experienced with your recent order. We understand how frustrating it must be to receive conflicting information about stock availability. Unfortunately, due to the dynamic nature of our inventory system, discrepancies can sometimes occur between our online store and our physical stock levels. We strive to keep our online inventory as accurate as possible, but occasionally, unforeseen issues arise, leading to discrepancies like the one you encountered. Regarding the items that were marked as out of stock in your order but are still available online, we are actively working to rectify this inconsistency and ensure our systems are updated accordingly. We value your feedback and want to make things right for you. If you'd like to discuss this matter further or explore alternative options, please don't hesitate to reach out to our customer service team. They are here to assist you and ensure your shopping experience with us meets your expectations. Once again, we apologise for any confusion or frustration this situation has caused. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our processes. Thank you for bringing this to our attention. Best regards, LloydsPharmacy Ireland

Dear Donnacha, We sincerely apologise for the inconvenience you've experienced with your recent order. We understand how frustrating it can be to place an order for items listed as available, only to later find out they are not in stock. We acknowledge the issue and are actively addressing our online inventory system to prevent such discrepancies in the future. Your feedback is invaluable to us, and we are committed to improving our processes to ensure a smoother and more accurate shopping experience for our customers. In the meantime, we appreciate your patience and understanding. If there is anything specific you would like us to assist you with or if you have any further concerns, please don't hesitate to reach out to our customer service team. We value your business and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Best regards, LloydsPharmacy Ireland

Dear Oksana, Thank you for reaching out regarding your recent order. I understand your concern about the delivery status. According to the tracking information provided by An Post, it indicates that your parcel was delivered yesterday (21st March). If you have any further questions or if there seems to be any discrepancy with the delivery, please don't hesitate to let us know. We're here to assist you and ensure your satisfaction with our service. Best regards, LloydsPharmacy Ireland

Dear Geraldine, We sincerely apologise for the inconvenience you've experienced with your recent orders. We understand how frustrating it can be to place an order for items listed as available, only to later find out they are not in stock. We acknowledge the issue and are actively addressing our online inventory system to prevent such discrepancies in the future. Your feedback is invaluable to us, and we are committed to improving our processes to ensure a smoother and more accurate shopping experience for our customers. In the meantime, we appreciate your patience and understanding. If there is anything specific you would like us to assist you with or if you have any further concerns, please don't hesitate to reach out to our customer service team. We value your business and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Best regards, LloydsPharmacy Ireland

Dear Toyah, We sincerely apologise for the inconvenience and frustration caused by the delay in shipping and the oversight with your order. Your experience does not meet the standards we strive to uphold, and we deeply regret any inconvenience this may have caused. We understand your disappointment in receiving an item that was out of stock and still being charged the shipping fee. Please accept our sincerest apologies for this oversight. To make things right, we have processed a full refund for the shipping fee to your original payment method. Additionally, as a token of our apology, we would like to offer you a 10% discount should you decide to purchase with us again. You can use the discount code WEARESORRYTOYAH during checkout to redeem your discount. We hope this gesture demonstrates our commitment to providing you with a better shopping experience in the future. Again, we truly apologise for any inconvenience this situation has caused. Your feedback is invaluable to us, and we will take steps to ensure that similar issues do not occur in the future. Thank you, LloydsPharmacy Ireland

Dear Jacintha, We appreciate you taking the time to share your feedback with us. We apologise for any inconvenience caused by the packaging of your recent order. We understand the importance of sustainable practices and are committed to minimizing our environmental impact. Your concerns regarding excessive packaging have been duly noted, and we are actively working to improve our packaging processes to ensure a more eco-friendly approach. We value your input as it helps us make necessary adjustments for a better customer experience. We appreciate your business and thank you for bringing this to our attention. If you have any further questions or concerns, please feel free to contact our customer service team. We are here to assist you and strive to make your future experiences with us more positive. Best regards, LloydsPharmacy Ireland

Hello Olive, Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience caused and understand your concerns regarding the delayed delivery. We want to clarify that our standard delivery timescale, as mentioned on our website, is 2-5 working days. We acknowledge the importance of a timely delivery and are actively working to address any delays in our processes. We appreciate your understanding and thank you for bringing this to our attention. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Best regards, LloydsPharmacy Ireland

Dear Dee, We are truly sorry to hear that your parcel arrived in less than perfect condition. It is certainly not the standard we strive for at LloydsPharmacy. I assure you that our customer care team has been notified and is looking into the situation as a priority. We will be in touch with you soon to resolve this matter to your satisfaction. In the meantime, I will personally keep a close watch on the progress of your case and ensure you receive all the necessary assistance from our end. Once again, we apologise for any inconvenience this has caused and thank you for your patience. Kind regards, LloydsPharmacy Ireland

Dear Lisa, Thank you for bringing this matter to our attention. We apologise for any inconvenience caused. If this matter has not yet been resolved, please contact our customer service team at info@lloydspharmacy.ie. Warm regards, LloydsPharmacy Ireland

Hi Robyn, We sincerely apologise for the inconvenience you experienced with your recent purchase, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be to order a product only to find out it's out of stock. Our team is committed to providing accurate and up-to-date information on product availability, and we deeply regret that this was not the case in your situation. We take this matter seriously and are actively investigating the issue to ensure it doesn't happen again in the future. As a gesture of goodwill, we would like to offer you a 10% discount on your next purchase, please use your personalised discount code - WEARESORRYROBYN during checkout. (Cannot be used in conjunction with other offers or medicated products) Once again, we apologise for any inconvenience caused, and we value your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Best regards, LloydsPharmacy Ireland

Dear Raji, We sincerely apologise for the delay in delivering your parcel. Rest assured, we are actively addressing this issue on your behalf. Currently, your parcel is in the hands of our trusted delivery partner, An Post. We have initiated communication with them to obtain the latest information on your delivery status. We will keep you informed via email as soon as we receive an update. Thank you for your patience and understanding. Best regards, LloydsPharmacy Ireland

Dear Rajni, We sincerely apologise for the delay in delivering your order and the inconvenience it has caused you. We understand how important timely delivery is, and we regret that we fell short of your expectations. While we strive to provide a seamless experience, we also acknowledge the role of our delivery partners in this process. We are actively addressing this issue with them to ensure a more reliable and efficient delivery service in the future. Your feedback is crucial in helping us make necessary improvements, and we appreciate your understanding during this time. If there's anything specific you would like us to address or if you have further concerns, please feel free to contact our customer service team. We value your business, and we hope to have the opportunity to regain your trust in the future. Best regards, LloydsPharmacy Ireland

Dear Tina, Thank you for getting in touch with LloydsPharmacy. Please accept our apologies for the issues you've encountered with your order. Rest assured that our customer care team is currently addressing the matter and will be in contact with you shortly. I shall continue to monitor your situation personally and offer any assistance required from our side. Kind regards, LloydsPharmacy Ireland