lloydspharmacy.ie/- Logo - reviews

lloydspharmacy.ie/
Reviews:

198 reviews in the last 12 months198 total reviews  

4.24
Good
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Top positive review

Feb 16, 2024
 Verified review
Choose a better delivery option , as I was not home I had to go to my local post office to collect the parcel , meaghers chemist uses DPD and therefore always delivers to my door , the hassle of having to go to my local Post office was a nuisance .

Top negative review

Feb 24, 2024
 Verified review
On 2 occasions I ordered items showing available for purchase online only to receive an email shortly after stating that these items are not available and that I have been refunded. This is all fine but do not advertise the items as available online if that is not the case. This causes the customer a waste of time
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Reviews for lloydspharmacy.ie/

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May 3, 2024
 Verified review
It took way too long to arrive - I normally get my items from McCabes & they are delivered within 2 days. Also item were in an envelope & not in a box - very badly packages for tablets.
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Answer by lloydspharmacy.ie/
May 13, 2024
Dear Geraldine, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience you experienced with the delivery time and packaging of your order. We strive to provide a seamless and satisfactory shopping experience for all our customers, and it's disheartening to hear that we fell short of meeting your expectations this time. We understand the importance of prompt delivery and secure packaging, especially for delicate items like tablets. We'll certainly review our processes to ensure that such issues are addressed promptly and effectively in the future. If there's anything else we can do to make this right or if you have any further feedback, please feel free to reach out to us. Best regards, LloydsPharmacy Ireland
Apr 27, 2024
 Verified review

Disappointed

I ordered 4 cans of collagen and they came very poorly packed without a box each, I received the package without any confirmation from the courier!!!
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Answer by lloydspharmacy.ie/
May 3, 2024
Dear Cezar, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with the packaging of your order and the lack of confirmation from the courier. Ensuring that our products are properly packaged to prevent damage during transit is a top priority for us, and we're disappointed to learn that your items did not meet our usual standards in this regard. Your feedback is invaluable to us, and we'll be sure to address these issues with our packaging and delivery processes to prevent similar occurrences in the future. If there's anything we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, LloydsPharmacy Ireland
May 9, 2024
 Verified review
Delivery was slow and I only received 1 of the 3 items I ordered.
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Answer by lloydspharmacy.ie/
May 13, 2024
Dear Mary, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you experienced with the slow delivery and for only receiving one out of the three items you ordered. We understand how frustrating this must have been for you. We're glad to see that you were promptly refunded for the items that were out of stock. While we strive to maintain adequate stock levels, unfortunately, there are times when unforeseen circumstances lead to items being unavailable. Your feedback is valuable to us, and we will use it to improve our inventory management processes to minimize such occurrences in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. We're here to help and ensure your satisfaction with our service. Thank you for your understanding and for giving us the opportunity to address this issue. Best regards, LloydsPharmacy Ireland
May 10, 2024
 Verified review
Wrong product version sent -
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Answer by lloydspharmacy.ie/
May 13, 2024
Dear Nigel, We're sorry to hear about the issue with your order. We apologise for any inconvenience this may have caused you. To get this matter resolved as quickly as possible, we kindly ask you to reach out to our customer service team at info@lloydspharmacy.ie, quoting your order number. They'll be more than happy to assist you in resolving the issue and ensuring that you receive the correct product. Your satisfaction is important to us, and we're committed to making things right for you. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, LloydsPharmacy Ireland
May 7, 2024
 Verified review
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Answer by lloydspharmacy.ie/
May 13, 2024
Dear Adrian, We noticed your two-star review and wanted to ensure that everything is satisfactory with your recent experience. If there are any issues or concerns you'd like us to address, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we're here to assist you in any way we can. Please feel free to contact us at info@lloydspharmacy.ie. We appreciate your feedback and look forward to the opportunity to make things right. Best regards, LloydsPharmacy Ireland
Mar 23, 2024
 Verified review
one product was missing
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Answer by lloydspharmacy.ie/
Mar 27, 2024
Dear Mihail, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the missing product from your recent order. Your satisfaction is our top priority, and we want to ensure that this issue is resolved promptly. To better assist you and ensure we address this matter to your satisfaction, could you please reach out to our dedicated customer service team? They are equipped to swiftly investigate and rectify any discrepancies with orders. You can reach them at info@lloydspharmacy.ie, and they will be more than happy to assist you in resolving this matter promptly. Once again, we apologise for any inconvenience this may have caused and appreciate your understanding. Looking forward to resolving this issue for you. Best regards, LloydsPharmacy Ireland
Feb 16, 2024
 Verified review
Poor website not kept up to date with the offers available . Wasted my time and yours placing orders for products that were not in stock.
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Answer by lloydspharmacy.ie/
Feb 19, 2024
Dear Donal, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced due to the discrepancy between our website's stock availability and the actual availability of products. We have taken your feedback seriously and are actively working to improve our internal processes to ensure that our website accurately reflects the availability of products in real-time. Additionally, we are reviewing our order fulfillment procedures to prevent similar occurrences in the future. Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience as we work to resolve this issue. Best regards, LloydsPharmacy Ireland Online Team