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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
Dear customer,
Your order has been shipped on 24/04 and is on its way to you for delivery. You should receive information about the exact day of delivery shortly.
Best regards,
Customer satisfaction team
Apr 12, 2024
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Mar 27, 2024
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Mar 26, 2024
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Mar 21, 2024
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Mar 20, 2024
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Mar 19, 2024
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Apr 11, 2024
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Good prices, slow order processing
The products have attractive prices, however, it would be great if delivery times could be improved. I placed an order 5 days ago and I still haven’t received any update. I intend to make new purchases, however, I hope the shipping process to the customer is faster :)
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Answer by tennispro.eu
Apr 11, 2024
Dear customer,
We can see that your order has been shipped on the 09.11 and it is on its way to your country. Our deliveries take 4-6 working days. We hope that you will receive your order soon. For further information do not hesitate to contact us by e-mail: info@tennispro.eu
Best regards,
Customer Satisfaction Team
Apr 8, 2024
Verified review
Aditinal 10% discount!
I have forgoten to input aditional 10% discount as it was conveniently positioned under checkout button. And upon asking to add this 10%, 5 mins after ordering it, I got declined. I think that is not fair and you could have at least offer/send some additional package of balls or something as we are talking about 18€ value. Order nr is 500220042 so you can feel free to check. It shows your inflexibility towards customers which is not realy great. But I know you do not really care about this message anyway...
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We apologise for the inconvenience. Please contact us before placing your next order and we will provide you with a discount code.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
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I paid my order five days ago but it was still not picked up by the courier.
The goods were supposed to be on hand at the time of the order/payment.
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Answer by tennispro.eu
Apr 3, 2024
Good afternoon,
We can see that your order has been sent on the 26.03 and is on its way. It arrived in your country and it will be delivered soon. We apologise for the delay.
Best regards,
Customer Satisfaction Team
Apr 15, 2024
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I was dissapointed as I was not being informed about the progress of my order and shipment.
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Answer by tennispro.eu
Apr 17, 2024
Good Morning,
Thank you for your feedback. Sadly, we are experiencing technical issues, hindering real-time status update of packages on our website. We apologise for this. Please note that your order was prepared and shipped on 09.04.204. It should be delivered before the end of the week. We apologise for the inconvenience caused.
Best regards,
Customer Satisfaction Team
Mar 29, 2024
Verified review
Slow delivery
Not as stated
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Answer by tennispro.eu
Apr 3, 2024
Dear customer,
We can see that your order has been sent on the 26.03 and you received on the 30.03. Our deliveries take normally 4-6 working days as specified on our website.
Best regards,
Customer Satisfaction Team
Apr 8, 2024
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We can see that your order has been shipped and it is on the way to your country. We have contacted DHL and we will get back to you as soon as possible.
Best regards,
Customer Satisfaction Team
Feb 22, 2024
Verified review
Fast in their response, professional in their work , the return could be made easier it is a bit challenging.
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Feb 25, 2024
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I liked fast delivering, but choise of things, especially for children not enough…