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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
their website says they ship within 1-2 days maximum, but in reality it's more than 5 days. they should not claim that they ship within 24 hours if they cannot fulfill this promise. the order tracking system is also not clear, the order is marked as "complete" when what they mean is that it's "shipped". Complete should mean "delivered". It's been 2 weeks now and i still haven't received my order. The only reason why i ordered here was because they promised to ship fast. I should have bought in a mall or retail shop instead, i would have had it already when i needed it.
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Jan 5, 2024
Verified review
DEFECTIVE PRODUCT
My order was damaged. I returned it and asked for an exchange for an undamaged product. I communicated with Berryll who is very unprofessional. The goods were returned to the manufacturer for comment, still no response.
From Berryll's communication, it seems that tennisproeu has distanced itself from the defective product, despite having sold it to me. The defective product is clearly visible according to the photo. Berryll did not even reply to my last email. the worst expierence ever.SHAME!
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Apr 8, 2024
Verified review
Aditinal 10% discount!
I have forgoten to input aditional 10% discount as it was conveniently positioned under checkout button. And upon asking to add this 10%, 5 mins after ordering it, I got declined. I think that is not fair and you could have at least offer/send some additional package of balls or something as we are talking about 18€ value. Order nr is 500220042 so you can feel free to check. It shows your inflexibility towards customers which is not realy great. But I know you do not really care about this message anyway...
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Answer by tennispro.eu
Apr 10, 2024
Good afternoon,
We apologise for the inconvenience. Please contact us before placing your next order and we will provide you with a discount code.
Best regards,
Customer Satisfaction Team
Dec 2, 2023
Verified review
They accept the returns but payment is up to you
They accept the returns, but payment is yours to make and when I paid for a fedex label it took them over a week to respond and tell me I can’t return that way either. Luckily I went to the post office before hearing back. If I would have waited for their response I would have missed my return window.
Once product was received there was no problem with them initiating the return. It just takes more work than other businesses I normally purchase from.
I was really disappointed that I have to pay the whole shipping costs for the return from Germany to France. Other dealers do it for free.
On top the return process was very complicated and old school with a form that has to be filled out per hand. There are a lot more convenient options to handle this process.
I was satisfied in the past but this was my first return and a bad experience.
So this was my last oder with Tennispro.eu
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Answer by tennispro.eu
Jul 11, 2023
Good morning,
We’re very sorry to hear about your dissatisfaction with our return policy. As shipping represents a significant cost, we are unable to cover shipping fees for returns and we do our best to ensure our customers are aware of this. Through our FedEx return label service, we are nevertheless able to reduce the cost of returns for our customers and we do not charge additional shipping for exchanges. Thanks to your message however, we are reviewing the information on our website to determine how we may streamline the return process in the future.
Regards,
Customer Satisfaction Team
Oct 15, 2023
Verified review
Good shop but return process is disappointing
Delivery process and prices were very good, but return process is not free of charge, which is a standard nowadays with other online-shops, so I was disappointed and probably will not order anymore unless it is a product, where I am sure, I will not have to return it.
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Oct 26, 2023
Verified review
stringing service is awful
Hi,
I'm dissapointed in stringing service that was made to my babolat pure aero RAFA edition. Right after the 1st time I played with my new racquet, the stings went bad. Please look at the photo.
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Oct 14, 2023
Verified review
There were problems with a gift certificate that didn't work. It was not pleasant! I keep waiting for the delivery order, I think they just forgot about me when I called and reminded them.
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Sep 30, 2023
Verified review
Poor customer service. Phones only open half a day. Tracking link to monitor delivery not working and calling yields no answer. Don’t know when or if my package will arrive??
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Jul 19, 2023
Verified review
Delivery way too slow for no reason when other companies within Europe can get orders to Ireland within 1-2 days. Cancelled as a result.
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Jul 30, 2023
Verified review
My parcel has still not been delivered. Was informed delivery would be by end of day last Thursday.
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Dec 6, 2023
Verified review
Slow delivery, costly returns
Firstly delivery is so slow. Over a week for an item from
Mainland Europe to Ireland!!
Secondly, the cost of returns negates any benefit in using the site. Most major retailers have free or low cost returns. €15 to return an item when added to the €7.90 to have it delivered means I won’t use the site again. Lots of other suppliers out there with better or no cost options.
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May 15, 2023
Verified review
It was very disapointing the fact you decline my purchase last week when you have had some problems with your data system.
I have seen the mentioned price of the item who was more then affordable, you charged my credit card and after few hours informed me my purchase was invalid. So it was quite dissatisfying experience for me.
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Answer by tennispro.eu
Jun 30, 2023
Dear customer,
We did indeed have a IT problem at the company. As stated in our general conditions of sale, we reserve the right to cancel an order if the selling price indicated is not coherent.
We apologise for any inconvenience caused. Your order was promptly refunded.
Sincerely,
Customer Satisfaction Team
Jun 30, 2023
Verified review
They charged me extra for more strings, but their system did not show it at first. Very disappointing and it took 2 weeks for customer service to ship the product. Long delay cause their system did not calculate the correct string amount needed. Customer service was unprofessional and just ignored my concerns with the delays.
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Answer by tennispro.eu
Jul 11, 2023
Good morning,
We sincerely apologize for the confusion regarding our stringing service. You had ordered a 6-meter string instead of the full 12 meters needed to string your racquet. Some customers prefer to use two 6-meter strings which is why our system allowed your order to be placed. Our customer service team notified you of the issue the day after receiving your order, but we did not receive your response until 5 days later. We strive to provide the most efficient service possible, but we are unable to make changes to an order without our customers’ approval.
Regards,
Customer Satisfaction Team
Jun 5, 2023
Verified review
Shipping is appallingly slow
Delivery. Ordered over a week ago and still not arrived. Understand that shipping is out of the control of Tennis Pro but I would expect items to be delivered in under a week. Meant to arrive 3 days ago according to UPS and no update, nothing! Very disappointing
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Answer by tennispro.eu
Jul 11, 2023
Hello,
We are sorry to hear about your negative experience with our carrier. We have opened a claim and reimbursed you as soon as UPS notified us that they have lost your order. We are sorry for the inconvenience caused.
Regards,
Customer Satisfaction Team
Jun 9, 2023
Verified review
Returns are a nightmare. Hard to find how to do it on their site. Obsolete phone numbers. Had to email to get a label i had paid €15 for to return shoes for a different size. Had to email them again to organise collection. Too hard.
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Answer by tennispro.eu
Jul 11, 2023
Good morning,
We’re very sorry to hear about your negative experience with our return process and we thank you for your feedback. For our EU customers, we offer the possibility to purchase a FedEx return label as a service intended to simplify the return process and to reduce the cost of shipment for our customers. Thanks to your message, we are reviewing the information on our website to determine how we may streamline this process in the future.
Regards,
Customer Satisfaction Team
Oct 26, 2023
Verified review
Delivery time
It took a week to get the order for the delivery company. The total delivery time to Finland was quite goog - 6 working days.
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Jun 6, 2023
Verified review
The product is excellent but UPS transportance unacceptable. Super delays and they don’t inform the client at all.
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Answer by tennispro.eu
Jun 30, 2023
Dear customer,
Apologies for the inconvenience caused by the carrier. In the future please do not hesitate to contact our customer service, we will be able to clarify the situation, see the reason for the delay and try to find a solution.
Sincerely,
Customer Satisfaction Team
Jun 21, 2023
Verified review
Ordered something that they said was in stock which 2 days after paying got an email saying it wasn’t in stock
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Answer by tennispro.eu
Jun 30, 2023
Dear customer,
Apologies for your disappointment. We hope this will not happen again but should this be the case, please do not hesitate to contact our customer service and ask for advice on a similar item to the one that is not available.
Kind regards,
Customer Satisfaction Team
Jun 1, 2023
Verified review
Still haven't received my package. Could improve delivery, or put other suggested delivery dates.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
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