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Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
CRIAR OUTRAS MODALIDADES DE PAGAMENTO...
E IMPLEMENTAR UMA MAIOR RAPIDEZ NAS ENTREGAS...
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Apr 23, 2024
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The products are perfect but the deliver was very slow
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3 days ago
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Fast deliveries
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10 days ago
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12 days ago
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Apr 22, 2024
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Apr 21, 2024
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Apr 19, 2024
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Apr 12, 2024
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Apr 11, 2024
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Good prices, slow order processing
The products have attractive prices, however, it would be great if delivery times could be improved. I placed an order 5 days ago and I still haven’t received any update. I intend to make new purchases, however, I hope the shipping process to the customer is faster :)
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Answer by tennispro.eu
Apr 11, 2024
Dear customer,
We can see that your order has been shipped on the 09.11 and it is on its way to your country. Our deliveries take 4-6 working days. We hope that you will receive your order soon. For further information do not hesitate to contact us by e-mail: info@tennispro.eu
Best regards,
Customer Satisfaction Team
Apr 12, 2024
Verified review
It took 3 days to process my order after I paid.
It has been 3 days the status is shipped, but didn’t leave the origin country. I would not have bought if I knew it takes so long to deliver.
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Answer by tennispro.eu
Apr 16, 2024
Good morning,
We can see that your order has been shipped on the 10.04 and you received on the 16.04. This is the normal delivery time specified on our website. We apologise for the delay in processing the order.
Best regards,
Customer Satisfaction Team
Apr 12, 2024
Verified review
Zero customer experience
I paid 50 euro for shipping within the EU and after a whole week the package has not arrived. I was not kept updated with shipping and the progress of my order until I enquired via email.
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Answer by tennispro.eu
Apr 16, 2024
Good morning,
We can see that your order has been shipped on the 10.04 and you received on the 15.04. This is the normal delivery time specified on our website. We apologise if you haven't received the information about the tracking number because of a techincal issue.
Best regards,
Customer Satisfaction Team
2 days ago
Verified review
Ainda não chegou a minha encomenda e amigos que compraram bem mais tarde receberam primeiro que eu. A encomenda ainda não chegou. DHL Sendung : CC244583610DE
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Apr 15, 2024
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I placed the order on April 8th, and today, April 16th, I still haven't received an email with the tracking number. My order is taking too long
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Answer by tennispro.eu
Apr 17, 2024
Good Morning,
According to the carrier, your package was delivered on 12.04.2024. Kindly let us know if this is not the case so that we may investigate further. Wishing you a great day.
Best regards,
Customer Satisfaction Team
Apr 15, 2024
Verified review
I was dissapointed as I was not being informed about the progress of my order and shipment.
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Answer by tennispro.eu
Apr 17, 2024
Good Morning,
Thank you for your feedback. Sadly, we are experiencing technical issues, hindering real-time status update of packages on our website. We apologise for this. Please note that your order was prepared and shipped on 09.04.204. It should be delivered before the end of the week. We apologise for the inconvenience caused.
Best regards,
Customer Satisfaction Team
5 days ago
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Ainda não recebi o pedido.
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2 days ago
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6 days ago
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12 days ago
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Answer by tennispro.eu
10 days ago
Dear customer,
Your order has been shipped on 24/04 and is on its way to you for delivery. You should receive information about the exact day of delivery shortly.
Best regards,
Customer satisfaction team
Apr 12, 2024
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Answer by tennispro.eu
Apr 15, 2024
Good afternoon,
We can see that your order has been shipped on the 09.04 and it is on its way to your country.
Normally our deliveries take 4-6 working days.
For further information please do not hesitate to contact us: info@tennispro.eu
Best regards,
Customer Satisfaction Team
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