Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
I ordered NIKE NEW BALANCE 996 V5 PARIS CLAY COURT SHOES 41,5 tennis shoes with order no 500201740, but instead, you sent me the white shoes NIKE 8MM. Please correct your mistake and send me the tennis shoes that I have ordered and paid invoice no 23206220. One week ago L sent back the error delivery and despite sending you 2 e-mails asking when I would get my order I did not receive any information. I am very disappointed by your service I deeply regret that i placed oredr to your company, Andrzej Klimpel
String they made is not in a right way and After send them email and pictures no further reply
Report review
Answer by tennispro.eu
Feb 22, 2024
Good morning, we are really sorry about this.
We have already sent you an e-mail telling you that our experts confirm that it is only aesthetic and that it will not interfere with your game or the durability of the strings. Our customer service has made you a discount proposal for your next order. Our customer service is waiting for your reply.
Best regards,
Customer Satisfaction Team
Feb 22, 2024
Verified review
Complicated return process
I received everything quickly but the return process is complicated.
Report review
Answer by tennispro.eu
Mar 6, 2024
Dear customer,
We are sorry to hear that you find the return process to be complicated. If you want you can contact us by e-mail and let us know how we can make it clearer.
Best regards,
Customer Satisfaction Team
Feb 13, 2024
Verified review
Missing items
The delivery did not include all the items I purchased.
Report review
Answer by tennispro.eu
Feb 22, 2024
Good morning,
We are sorry to hear about that, we have contacted our warehouse and everything was checked and sent. We also sent you an e-mail asking a picture of the received item in order to open a reclamation, But we haven't received a reply so far, could you please send it to us?
Best regards,
Customer Satisfaction Team
Feb 13, 2024
Verified review
Isporuka narudžbe kasni
Report review
Answer by tennispro.eu
Feb 22, 2024
Good morning, we can see that you placed the order on the 03,02 and you received on the 12,02, please let us know if something is wrong with it,
Best regards,
Customer Satisfaction Team
Oct 29, 2023
Verified review
As I have a VAT number I shouldn't have to pay VAT on the string I buy. However, to achieve this creates a very complicated procedure from TennisPro compared to other EU websites. Even though I went through this procedure I still got charged VAT! Website should be able to handle the fact that I have a VAT number and set the VAT due to zero.
Report review
Jul 17, 2023
Verified review
Package was delivered by UPS, this company is not good in Lithuania. By not good I mean, first I got message that package will be delivered on Thursday, but it did not happened. So when I got message that will be on Friday, but I was already away, I had to change delivery to pickup terminal and UPS has only one pickup place in Vilnius, where lives more then 600 000 people. For example DPD company has much better service.
Report review
Dec 8, 2023
Verified review
13 днів очікування
13 днів очікування - це довго. Одне замовлення з тенісною ракеткою, чохлом, м'ячами й віброгасниками розділити на дві частини - безглуздо.
Report review
Sep 13, 2023
Verified review
Amazing selection and competitive price. Customer service is fast and responsive. Only one minus is that they use UPS, which causes a lot of problems in getting the package (DHL would be much better in this regard, at least in Finland).
Report review
Jun 22, 2023
Verified review
Everything is great. The only thing I don’t under is WHY you don’t include the paid return FedEx voucher for the demo rackets. Looks like I always have to email and request my paid voucher. Why?
Report review
Jun 13, 2023
Verified review
Products were promptly packed and shipped.
Though the package arrived 1 day later than first estimated and it was damaged / partially ripped, the products inside were ok.
The price of transport and the values for free transport compared to spain which makes me not buy many items from you such as balls, accessories, clothes, etc..
Report review
Aug 8, 2023
Verified review
Easy to order and pay, the delivery notification was for the one day but only was delivered the following day, fortunately I was around both days to receive it.
Report review
Jan 13, 2024
Verified review
Boom MP
Everything as described. Preparation and delivery time not as advertised but overall decent. DHL tracking very poor, but package arrived quickly enough
Report review
Jan 30, 2024
Verified review
I liked the price and the choice of shoes. I didn't receive notification as to when the shoes would arrive.
Report review
Jun 16, 2023
Verified review
Whenever I changed a modell I always had to re-type the size. I can assure you it is always the same :-)
Report review
Oct 21, 2023
Verified review
Slower delivery than used to be. Hungarian Post is the local partner for DHL. With UPS it was fater.
Report review
Nov 16, 2023
Verified review
Report review
Nov 30, 2023
Verified review
Great deals, helps me keep in shape.
Wish more variety on mens sport pants.
Report review
Dec 6, 2023
Verified review
Grommets solicitados, não são os que foram enviados.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.