Reviews for smow.com
4.74/5.00
Excellent
How is the rating calculated?
smow.comReviews
: 218Excellent
Details
Contact
Contact
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorised representative
Michael Petersen, Jörg Meinel, Andreas Bobek
the most relevant positive review
1 month ago
I had possibility take my first order here. Excellent and helpful customer service via phone and email. Delivery qucker than i expected. Tottaly pleased by recived goods. I would recommend to everyone.
the most relevant critical review
5 months ago
I ordered a Egon Eiermann Table Set.
The delivery time was wrongly communicated (2-3 days), I had to follow up on the prolonged delivery time myself, and when I did (after 11 days of waiting) I was told that the smow costumer service couldn’t (or wouldn’t?) do anything about it. The product was two weeks under way before being delivered.
A bad experience - but the Table Set is excellent.
smow.com- Logo - reviews
Answer by smow.com
4 months ago
We apologize that your order didn't arrive in time. Due to the ongoing COVID-19 pandemic and the sharp rise in parcel volumes during the pre-Xmas period, the delivery of shipments may be subject to delays. When you told us on 19/12 that your parcel hadn't yet arrived, our customer service immediately contacted DHL the next working day. We were pleased to see that it was delivered on the same day.
Read the most relevant positive or most relevant critical review
Positive
Critical
1 month ago
I had possibility take my first order here. Excellent and helpful customer service via phone and email. Delivery qucker than i expected. Tottaly pleased by recived goods. I would recommend to everyone.
5 months ago
I ordered a Egon Eiermann Table Set.
The delivery time was wrongly communicated (2-3 days), I had to follow up on the prolonged delivery time myself, and when I did (after 11 days of waiting) I was told that the smow costumer service couldn’t (or wouldn’t?) do anything about it. The product was two weeks under way before being delivered.
A bad experience - but the Table Set is excellent.
smow.com- Logo - reviews
Answer by smow.com
4 months ago
We apologize that your order didn't arrive in time. Due to the ongoing COVID-19 pandemic and the sharp rise in parcel volumes during the pre-Xmas period, the delivery of shipments may be subject to delays. When you told us on 19/12 that your parcel hadn't yet arrived, our customer service immediately contacted DHL the next working day. We were pleased to see that it was delivered on the same day.
What other customers say about their experience with smow.com
3 days ago
I am very pleased with the products I purchased. Perfect service and delivered quickly as well. :)
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6 days ago
The complete process, from my online order to delivery on my adrss was excellent.
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6 days ago
Excellent customer service, package arrived quickly and undamaged.
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5 days ago
An address to remember to buy some other things. Thanks a lot.
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4 days ago
All in all a very good service and fast delivery.
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5 days ago
Great service, fast shipping and securely packed.
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5 days ago
no comment
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1 month ago
I had possibility take my first order here. Excellent and helpful customer service via phone and email. Delivery qucker than i expected. Tottaly pleased by recived goods. I would recommend to everyone.
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2 months ago
Good service, reliable and good communication.
Thanks
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1 month ago
Excellent, fast delivery and good products.
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2 months ago
Reliable quality and service
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2 months ago
Great price and service
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3 months ago
Hello , thank um you for reaching out. I've been overall very satisfied with the delivery and product.
I've reached out to Mr.Christian Prüller using the Munich shop email but unfortunately I had no reply. We had spoken personally pre corona at the shop in Munich about a higher than 3% discount for advanced payments.
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3 months ago
Thank you so much for your help, your after sales service is perfect and your team absolutely professional and friendly at the same time!!!
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3 months ago
Great experience. Swom provided perfect communication and ordering process with delivery. I will definitely be back.
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3 months ago
All was done great. Quite fast delivery to Croatia.
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4 months ago
SMOW is a great Company with perfect communication and ordering process. Lamp was exactly what I wanted and delivered.
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4 months ago
Payment a little unclear (no reminder it did not go through) but excellent service to solve the issue
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4 months ago
Absolut perfect!!!!!
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4 months ago
alles wie gewünscht
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Reviews for smow.com
4.74/5.00
Excellent
How is the rating calculated?
Details about smow.com
Contact
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorised representative
Michael Petersen, Jörg Meinel, Andreas Bobek