Reviews for smow.com
4.83/5.00
Excellent
How is the rating calculated?
smow.comReviews
: 225Excellent
Details
Contact
Contact
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorised representative
Michael Petersen, Jörg Meinel, Andreas Bobek
the most relevant positive review
2021-07-01T05:10:00Z 1 month ago
We ordered 3 Thonet chairs on the international page and got them delivered to Paris. All of that was done in just a couple of days smoothly.
The communication was done in English, but I guess it would be also available in German if required.
The haulage contractors were super organised and helpful.
The goods in favour were in stock and are as marvellous as expected!
the most relevant critical review
2020-12-23T16:02:19Z 8 months ago
I ordered a Egon Eiermann Table Set.
The delivery time was wrongly communicated (2-3 days), I had to follow up on the prolonged delivery time myself, and when I did (after 11 days of waiting) I was told that the smow costumer service couldn’t (or wouldn’t?) do anything about it. The product was two weeks under way before being delivered.
A bad experience - but the Table Set is excellent.
smow.com- Logo - reviews
Answer by smow.com
7 months ago
We apologize that your order didn't arrive in time. Due to the ongoing COVID-19 pandemic and the sharp rise in parcel volumes during the pre-Xmas period, the delivery of shipments may be subject to delays. When you told us on 19/12 that your parcel hadn't yet arrived, our customer service immediately contacted DHL the next working day. We were pleased to see that it was delivered on the same day.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-07-01T05:10:00Z 1 month ago
We ordered 3 Thonet chairs on the international page and got them delivered to Paris. All of that was done in just a couple of days smoothly.
The communication was done in English, but I guess it would be also available in German if required.
The haulage contractors were super organised and helpful.
The goods in favour were in stock and are as marvellous as expected!
2020-12-23T16:02:19Z 8 months ago
I ordered a Egon Eiermann Table Set.
The delivery time was wrongly communicated (2-3 days), I had to follow up on the prolonged delivery time myself, and when I did (after 11 days of waiting) I was told that the smow costumer service couldn’t (or wouldn’t?) do anything about it. The product was two weeks under way before being delivered.
A bad experience - but the Table Set is excellent.
smow.com- Logo - reviews
Answer by smow.com
7 months ago
We apologize that your order didn't arrive in time. Due to the ongoing COVID-19 pandemic and the sharp rise in parcel volumes during the pre-Xmas period, the delivery of shipments may be subject to delays. When you told us on 19/12 that your parcel hadn't yet arrived, our customer service immediately contacted DHL the next working day. We were pleased to see that it was delivered on the same day.
What other customers say about their experience with smow.com
2021-07-01T05:10:00Z 1 month ago
We ordered 3 Thonet chairs on the international page and got them delivered to Paris. All of that was done in just a couple of days smoothly.
The communication was done in English, but I guess it would be also available in German if required.
The haulage contractors were super organised and helpful.
The goods in favour were in stock and are as marvellous as expected!
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2021-06-24T07:42:14Z 1 month ago
Very nice item, ordering is easy, delivery time - view the current situation- it’s correct. I highly recommend.
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2021-06-08T12:48:22Z 2 months ago
thanks a lot! good stuff!
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2021-06-07T13:09:39Z 2 months ago
Gut!
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2021-05-18T12:20:16Z 3 months ago
We have purchased items several times from Smow. The quality has always been fantastic and the items arrive well packaged. Whenever we've needed to contact customer services the team have always been super polite and very helpful. Great shop, will definitely be ordering from them again.
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2021-05-31T07:37:50Z 3 months ago
Very happy with the whole experience from placing the order to the delivery as well as the support of the SMOW customer service when I had questions.
Will be coming back for sure!
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2021-05-07T10:35:18Z 3 months ago
I am very pleased with the products I purchased. Perfect service and delivered quickly as well. :)
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2021-05-19T07:03:13Z 3 months ago
Perfect
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2021-05-04T15:25:52Z 4 months ago
The complete process, from my online order to delivery on my adrss was excellent.
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2021-05-04T12:51:48Z 4 months ago
Excellent customer service, package arrived quickly and undamaged.
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2021-05-05T10:14:51Z 4 months ago
An address to remember to buy some other things. Thanks a lot.
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2021-05-06T05:32:20Z 4 months ago
All in all a very good service and fast delivery.
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2021-05-05T08:53:06Z 4 months ago
Great service, fast shipping and securely packed.
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2021-05-04T18:31:41Z 4 months ago
no comment
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2021-02-26T10:41:50Z 6 months ago
Hello , thank um you for reaching out. I've been overall very satisfied with the delivery and product.
I've reached out to Mr.Christian Prüller using the Munich shop email but unfortunately I had no reply. We had spoken personally pre corona at the shop in Munich about a higher than 3% discount for advanced payments.
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2020-09-05T03:46:13Z 1 year ago
We ordered a spare glass for our original E 1027 but the glass we received fitted not ideally may be because out table was bought almost 20 yrs ago but still we were expecting it would be the same as older one we broke.
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2021-04-02T20:05:25Z 5 months ago
I had possibility take my first order here. Excellent and helpful customer service via phone and email. Delivery qucker than i expected. Tottaly pleased by recived goods. I would recommend to everyone.
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2021-03-01T08:28:05Z 6 months ago
Thank you so much for your help, your after sales service is perfect and your team absolutely professional and friendly at the same time!!!
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2020-10-21T14:01:30Z 10 months ago
Easily navigable site, v good selection, fair shipping charges and efficient delivery of goods to UK. Excellent service overall.
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2021-02-04T11:26:59Z 6 months ago
SMOW is a great Company with perfect communication and ordering process. Lamp was exactly what I wanted and delivered.
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Reviews for smow.com
4.83/5.00
Excellent
How is the rating calculated?
Details about smow.com
Contact
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorised representative
Michael Petersen, Jörg Meinel, Andreas Bobek