Reviews for smow.com
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- Delivery
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- Customer service
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Experience with smow.com
Your service was excellent at every step. I buy online a lot and with you there was not a thing I could have hoped more or differently. I was especially suprised on the speed of your delivery - I ordered a large table on Sunday and received it in Finland a week later on Monday. Thank you and all the best. I will definitely visit again Cheers, Anne
Second to none Customer service. So Attentive and great communication skills. Placed two customised orders and both went smooth and as planned.
A pleasure to shop with your store.
Fast delivery and producted is absolutely perfect.
Torben DK.
Fast delivery and producted is absolutely perfect.
Torben DK.
All good and very happy with everything. For some reason your emails went to my junk mail and so I needed to contact you about this issue- otherwise very good service
although the delivery should have contacted us beforehand to arrange a suitable date, they didn't. it was only due to sheer luck we were at home when delivering the 2 chairs
smow.com replies: 02/01/2017
The freight shipper has to call you in advance to arrange a delivery time and date. We are sorry that this was not the case. We will forward the complaining to our logistics partner. Please excuse the inconvenience caused.
I satisfied quick delivery however there are some problem. I was not informed that there is only one delivery man. He was also a driver and if my husband were not there at that time, I would have suffered with my little child. The item was not enough to deliver with one man.
Moreover, I received USM module furniture, but I could not find instructions or manual inside.
Moreover, I received USM module furniture, but I could not find instructions or manual inside.
smow.com replies: 15/09/2016
We are sorry to hear that the delivery didn't proceed as expected. During the order process you selected "Standard Delivery" which does not include delivery into the building or removal of packaging materials. Both these options are included in our "Comfort Delivery" service. Full descriptions of both services can be found in the checkout.
smow.com
Owner
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorized representative
Michael Petersen, Jörg Meinel, Andreas Bobek
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