Reviews for smow.com
4.85/5.00
Excellent
How is the rating calculated?
smow.comReviews
: 231Excellent
Details
Contact
smow.com- Logo - reviews
Contact
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorised representative
Michael Petersen, Jörg Meinel, Andreas Bobek
the most relevant positive review
2021-07-01T07:10:00Z 4 months ago
We ordered 3 Thonet chairs on the international page and got them delivered to Paris. All of that was done in just a couple of days smoothly.
The communication was done in English, but I guess it would be also available in German if required.
The haulage contractors were super organised and helpful.
The goods in favour were in stock and are as marvellous as expected!
the most relevant critical review
2020-12-23T17:02:19Z 11 months ago
I ordered a Egon Eiermann Table Set.
The delivery time was wrongly communicated (2-3 days), I had to follow up on the prolonged delivery time myself, and when I did (after 11 days of waiting) I was told that the smow costumer service couldn’t (or wouldn’t?) do anything about it. The product was two weeks under way before being delivered.
A bad experience - but the Table Set is excellent.
smow.com- Logo - reviews
Answer by smow.com
10 months ago
We apologize that your order didn't arrive in time. Due to the ongoing COVID-19 pandemic and the sharp rise in parcel volumes during the pre-Xmas period, the delivery of shipments may be subject to delays. When you told us on 19/12 that your parcel hadn't yet arrived, our customer service immediately contacted DHL the next working day. We were pleased to see that it was delivered on the same day.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-07-01T07:10:00Z 4 months ago
We ordered 3 Thonet chairs on the international page and got them delivered to Paris. All of that was done in just a couple of days smoothly.
The communication was done in English, but I guess it would be also available in German if required.
The haulage contractors were super organised and helpful.
The goods in favour were in stock and are as marvellous as expected!
2020-12-23T17:02:19Z 11 months ago
I ordered a Egon Eiermann Table Set.
The delivery time was wrongly communicated (2-3 days), I had to follow up on the prolonged delivery time myself, and when I did (after 11 days of waiting) I was told that the smow costumer service couldn’t (or wouldn’t?) do anything about it. The product was two weeks under way before being delivered.
A bad experience - but the Table Set is excellent.
smow.com- Logo - reviews
Answer by smow.com
10 months ago
We apologize that your order didn't arrive in time. Due to the ongoing COVID-19 pandemic and the sharp rise in parcel volumes during the pre-Xmas period, the delivery of shipments may be subject to delays. When you told us on 19/12 that your parcel hadn't yet arrived, our customer service immediately contacted DHL the next working day. We were pleased to see that it was delivered on the same day.
What other customers say about their experience with smow.com
2021-10-25T10:13:49Z Yesterday
Excellent experience. Delivery to Finland took two days longer than originally estimated but it was not an issue so I'm happy to recommend.
Verified review|
2021-10-06T06:51:21Z 21 days ago
Fastest delivery!
Verified review|
2021-09-09T07:26:35Z 2 months ago
Thank you for your great delivery, goods, and service.
Verified review|
2021-09-18T08:00:36Z 1 month ago
Everything ✅
Verified review|
2021-09-14T06:54:16Z 1 month ago
Top Service!
Verified review|
2021-08-18T09:35:52Z 3 months ago
Great service!
Verified review|
2021-07-01T07:10:00Z 4 months ago
We ordered 3 Thonet chairs on the international page and got them delivered to Paris. All of that was done in just a couple of days smoothly.
The communication was done in English, but I guess it would be also available in German if required.
The haulage contractors were super organised and helpful.
The goods in favour were in stock and are as marvellous as expected!
Verified review|
2021-02-26T11:41:50Z 8 months ago
Hello , thank um you for reaching out. I've been overall very satisfied with the delivery and product.
I've reached out to Mr.Christian Prüller using the Munich shop email but unfortunately I had no reply. We had spoken personally pre corona at the shop in Munich about a higher than 3% discount for advanced payments.
Verified review|
2021-05-18T14:20:16Z 6 months ago
We have purchased items several times from Smow. The quality has always been fantastic and the items arrive well packaged. Whenever we've needed to contact customer services the team have always been super polite and very helpful. Great shop, will definitely be ordering from them again.
Verified review|
2021-04-02T22:05:25Z 7 months ago
I had possibility take my first order here. Excellent and helpful customer service via phone and email. Delivery qucker than i expected. Tottaly pleased by recived goods. I would recommend to everyone.
Verified review|
2021-05-31T09:37:50Z 5 months ago
Very happy with the whole experience from placing the order to the delivery as well as the support of the SMOW customer service when I had questions.
Will be coming back for sure!
Verified review|
2021-03-01T09:28:05Z 8 months ago
Thank you so much for your help, your after sales service is perfect and your team absolutely professional and friendly at the same time!!!
Verified review|
2021-02-04T12:26:59Z 9 months ago
SMOW is a great Company with perfect communication and ordering process. Lamp was exactly what I wanted and delivered.
Verified review|
2021-02-17T12:21:32Z 9 months ago
Great experience. Swom provided perfect communication and ordering process with delivery. I will definitely be back.
Verified review|
2021-06-24T09:42:14Z 5 months ago
Very nice item, ordering is easy, delivery time - view the current situation- it’s correct. I highly recommend.
Verified review|
2021-01-15T11:07:21Z 10 months ago
Payment a little unclear (no reminder it did not go through) but excellent service to solve the issue
Verified review|
2021-05-07T12:35:18Z 6 months ago
I am very pleased with the products I purchased. Perfect service and delivered quickly as well. :)
Verified review|
2021-05-04T17:25:52Z 6 months ago
The complete process, from my online order to delivery on my adrss was excellent.
Verified review|
2020-12-16T18:33:21Z 11 months ago
The product arrived safely at the end, but it took two times more than expected
Verified review|
2021-05-04T14:51:48Z 6 months ago
Excellent customer service, package arrived quickly and undamaged.
Verified review|
Reviews for smow.com
4.85/5.00
Excellent
How is the rating calculated?
Details about smow.com
smow.com- Logo - reviews
Contact
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorised representative
Michael Petersen, Jörg Meinel, Andreas Bobek