Reviews for smow.com



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 29 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 150 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
04/05/2018
Date of order
04/05/2018
04/05/2018
From order to delivery and after-sales, everything is top-notch
5.00
Excellent

Date of publication
02/05/2018
Date of order
02/05/2018
02/05/2018
Everything was veey good from ordering to delivery, to customer service.
4.67
Excellent

Date of publication
20/04/2018
Date of order
20/04/2018
20/04/2018
Extreemly quick delivery and custom handling/service
5.00
Excellent

Date of publication
18/04/2018
Date of order
18/04/2018
18/04/2018
2 riesige kisten mit den stühlen wurden vor dem haus einfach auf eine palette auf den bürgersteig gestellt. Da ich alleinstehend bin, fragte ich den Lieferanten, ob er mir helfen könnte, sie ins Haus zu tragen, aber sogar gegen ein Trinkgeld schlug er diese Hilfe ab
1.00
Very Poor

smow.com replies: 19/04/2018
Es tut uns sehr leid, dass die Lieferung nicht so abgelaufen ist, wie Sie es sich gewünscht haben. Unsere Komfort-Lieferung inkl. Abtragen frei Verwendungsstelle und Verpackungsmaterialentsorgung ist leider nur für Lieferadressen innerhalb Deutschlands buchbar.

Date of publication
09/04/2018
Date of order
09/04/2018
09/04/2018
Very quick delivery, goods of high quality, professionnal and serious treatment of customers
5.00
Excellent

Date of publication
07/02/2018
Date of order
07/02/2018
07/02/2018
Your service is very good.
5.00
Excellent

Date of publication
09/01/2018
Date of order
09/01/2018
09/01/2018
Fast delivery, easy communication and continuous follow up. Highly recommended. I will buy at (smow) again.
5.00
Excellent

Date of publication
08/01/2018
Date of order
08/01/2018
08/01/2018
All was excellent. The assembly instructions for the wrong item were included, but i found the correct one online in no time.
5.00
Excellent

Date of publication
04/01/2018
Date of order
04/01/2018
04/01/2018
Assistance from Customer Service regarding materials and colours professional and friendly, ordering process clear and simple, delivery as promised, goods excellently packed, as ordered and off the expected quality. Very satisfied.
5.00
Excellent

Date of publication
02/01/2018
Date of order
02/01/2018
02/01/2018
Fast delivery.
4.67
Excellent

Date of publication
28/12/2017
Date of order
28/12/2017
28/12/2017
Nice & polite customer service, very fast reply
5.00
Excellent

Date of publication
27/12/2017
Date of order
27/12/2017
27/12/2017
Only 4 stars for delivery as part of my item was left on the track, but the customer service has been more then efficient so I got everything a couples of days after. Everything perfect.
4.67
Excellent

Date of publication
26/12/2017
Date of order
26/12/2017
26/12/2017
Product in perfect conditions and on time.
Some costumization and a gift wrapping would make it excellent.
4.67
Excellent

Date of publication
16/12/2017
Date of order
16/12/2017
16/12/2017
Didn't get chance to experience customer service, but delivery and goods are recommended.
4.50
Excellent

Date of publication
23/10/2017
Date of order
23/10/2017
23/10/2017
Very Satisfied.
5.00
Excellent

Date of publication
23/10/2017
Date of order
23/10/2017
23/10/2017
Great place to shop
5.00
Excellent

Date of publication
17/10/2017
Date of order
17/10/2017
17/10/2017
Fast delivery to Portugal. Totally satisfied. Thank you.
F.Vieira
5.00
Excellent

Date of publication
06/10/2017
Date of order
06/10/2017
06/10/2017
Just excellent
5.00
Excellent

Date of publication
27/09/2017
Date of order
27/09/2017
27/09/2017
All OK. Delivery within working hours without warning makes it difficult to arrange.
No warning on Zoll fees upfront
4.33
Good

Date of publication
05/09/2017
Date of order
05/09/2017
05/09/2017
Fine glides for Fritz Hansen chairs
4.33
Good

Date of publication
22/08/2017
Date of order
22/08/2017
22/08/2017
User friendly order experience with good detailed information on products and fast delivery.
5.00
Excellent

Date of publication
01/08/2017
Date of order
01/08/2017
01/08/2017
Your service was excellent at every step. I buy online a lot and with you there was not a thing I could have hoped more or differently. I was especially suprised on the speed of your delivery - I ordered a large table on Sunday and received it in Finland a week later on Monday. Thank you and all the best. I will definitely visit again Cheers, Anne
5.00
Excellent

Date of publication
19/07/2017
Date of order
19/07/2017
19/07/2017
Second to none Customer service. So Attentive and great communication skills. Placed two customised orders and both went smooth and as planned.
5.00
Excellent

Date of publication
13/07/2017
Date of order
13/07/2017
13/07/2017
Excellent
5.00
Excellent

Date of publication
07/07/2017
Date of order
07/07/2017
07/07/2017
Excellent service and fast delivery
5.00
Excellent

Date of publication
09/06/2017
Date of order
09/06/2017
09/06/2017
quick and reliable. was braucht man mehr ?
5.00
Excellent

Date of publication
08/06/2017
Date of order
08/06/2017
08/06/2017
A pleasure to shop with your store.
Fast delivery and producted is absolutely perfect.
Torben DK.
5.00
Excellent

Date of publication
04/06/2017
Date of order
04/06/2017
04/06/2017
fantastic products, good prizes, fast and uncomplicated service. Highly recommended
5.00
Excellent

Date of publication
30/05/2017
Date of order
30/05/2017
30/05/2017
Odlična kvaliteta :)
5.00
Excellent

smow.com customer reviews

smow.com

Contact
Spinnereistr. 7
04177 Leipzig
Germany
service@smow.com
smow.com
Owner
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorized representative
Michael Petersen, Jörg Meinel, Andreas Bobek
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with smow.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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