Reviews for smow.com



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 35 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 120 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
My window person is so good that I feel like buying again
Thank you, Tiphanie
5.00
Excellent

Flawless service. WIll order from Smow in future.
5.00
Excellent

although the delivery should have contacted us beforehand to arrange a suitable date, they didn't. it was only due to sheer luck we were at home when delivering the 2 chairs
3.67
Good

smow.com replies: 02/01/2017
The freight shipper has to call you in advance to arrange a delivery time and date. We are sorry that this was not the case. We will forward the complaining to our logistics partner. Please excuse the inconvenience caused.

Good process, fast shipping. Excellent product choices.
5.00
Excellent

Simple and efficient.
5.00
Excellent

BEST PRICE SERVICE DELIVERY
5.00
Excellent

Exellent shop.
5.00
Excellent

Everything was as I had expected
5.00
Excellent

Yes
5.00
Excellent

The whole process was smooth
5.00
Excellent

Second time buying, always great no issue what so ever
5.00
Excellent

I satisfied quick delivery however there are some problem. I was not informed that there is only one delivery man. He was also a driver and if my husband were not there at that time, I would have suffered with my little child. The item was not enough to deliver with one man.

Moreover, I received USM module furniture, but I could not find instructions or manual inside.
3.33
Fair

smow.com replies: 15/09/2016
We are sorry to hear that the delivery didn't proceed as expected. During the order process you selected "Standard Delivery" which does not include delivery into the building or removal of packaging materials. Both these options are included in our "Comfort Delivery" service. Full descriptions of both services can be found in the checkout.

Eveything worked out perfectly.
5.00
Excellent

Excellent quality and quick delivery.
5.00
Excellent

Heel tevreden over de hele lijn
5.00
Excellent

No pb.
4.67
Excellent

Very good customer service, informative web pages and fast delivery. Thank you very much
5.00
Excellent

Satisfied. Will purchase other goods at snow.de
4.00
Good

Gracias por todo.
Espero poder realizar pronto otra compra de un artículo USM. Son fantásticos.
5.00
Excellent

I was extremely satisfied with the whole ordering/delivery process. And the chair is really like a diamond, beautiful peace of furniture. Could not be any happier :)
5.00
Excellent

Everything went really quickly and we are really pleased with the chairs we ordered
5.00
Excellent

Excellent service. Products arrived as ordered and well wrapped up.
4.67
Excellent

Yes, no remarks
4.33
Good

perfect
4.33
Good

Delivery on time no quality issues
5.00
Excellent

Everything ok except that all packagages were damaged from outside and logistics company service was bad. Goods were ok
4.33
Good

Thank you
4.00
Good

I'm satisfied.
4.33
Good

Yes, was extremely satisfied with the service, the timeliness of response and delivery. Thank you.
5.00
Excellent

I'am globally satisfied, the package wasn't strong enough, the parcel arrived open and the French post had to put more adhesive.
The size of the parcel wasn't optimized for the chair and it move inside. I'm happy the chair arrived by chance with no dammage.
The connection between dhl and French post wasn't satisfying.
Very good information service, very good informations by Kathrin Borst
2.67
Fair

Everything ok.
Happy to order again
4.67
Excellent

Very good place to buy furniture. Reasonal prices and good delivery process. All went as it was told.
5.00
Excellent

After I got confirmation of payment email they say product will send out within 24 hours and tracking code will be informed. I have waited 4days and no email so I had to contact them. They say due to warehouse moving the order is pended. I understand the situation but would have been nice to inform before I reach them :(
3.00
Fair

Yes
5.00
Excellent

Perfect. I recommend.
5.00
Excellent

smow.com customer reviews

smow.com

Contact
Spinnereistr. 7
04177 Leipzig
Germany
service@smow.com
smow.com

Owner
labelfarm GmbH
Spinnereistr. 7
04177 Leipzig
Germany
Trade register
Amtsgericht Leipzig HRB 24008
Authorized representative
Michael Petersen, Jörg Meinel, Andreas Bobek
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with smow.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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