euroflorist.de/en
Reviews:

181 reviews in the last 12 months387 total reviews  

3.75
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Top positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
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Top negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
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Reviews for euroflorist.de/en

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Sep 9, 2023
 Verified review
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Answer by euroflorist.de/en
Sep 11, 2023
Guten Tag, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Sep 8, 2023
 Verified review
Ok service.
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Answer by euroflorist.de/en
Sep 11, 2023
Guten Tag, Klasse, dass alles reibungslos verlaufen ist, und Sie kurz teilen, mit unserem Service voll zufrieden zu sein. Vielen Dank für Ihre Zeit und Ihre Bestellung. Herzliche Grüße, Kundenservice Team Euroflorist
Sep 7, 2023
 Verified review
Delivery service
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Answer by euroflorist.de/en
Sep 8, 2023
Dear costumer, Please let us know what wasnt good about the delivery. Feel free to contact us per email. Herzliche Grüße, Kundenservice Team Euroflorist
Sep 5, 2023
 Verified review

Flowers not delivered

The internet ordering for Euroflorist was easy, however the flowers were not delivered
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Answer by euroflorist.de/en
Sep 6, 2023
Sehr geehrter Kunde, Der Grund fuer eine nicht moegliche zustellung war da es Unstimmigkeiten bei der Empfangsadresse gab. Bitte schicken Sie uns eine Email mit einer bestaetigung von der Adresse und welcher Name auf dem Klingelschild steht. Herzliche Grüße, Kundenservice Team Euroflorist
Sep 5, 2023
 Verified review
Perfect, delivered right on time
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Sep 2, 2023
 Verified review
The quality and self flower arrangements is wonderful. I always get a response and photo from the recipients telling me how beautiful the flowers are.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist
Sep 2, 2023
 Verified review
Easy to order from United States. Lovely flowers and gifts.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Sep 1, 2023
 Verified review
Flowers did not arrive on the day asked for (my wife's birthday). I ordered five days in advance to make sure there would not be a problem. The company is refusing to cancel the order and reimburse me. Disgusting service.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, as we have already told you. your package may be delayed up to 2 days via a courier service (DHL/DPD) how you also can read on our website when you order via a courier service. Youre Package arrived the next day. Warm regards, Customer Service Team Euroflorist
Aug 30, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
CR
Aug 30, 2023
 Verified review
It was easy to send flowers to Germany when I don’t speak German!
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers. Warm regards, Customer Service Team Euroflorist
Aug 30, 2023
 Verified review
The after service when I had a problem
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
MR
Michael R.
Queensland Australia
Aug 28, 2023
 Verified review
make your web page more ubderstandable
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Aug 27, 2023
 Verified review
Excellent service
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 27, 2023
 Verified review
despite the wrong house number I gave, the flowers were delivered correctly!
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 23, 2023
 Verified review
Great service and value.
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 20, 2023
 Verified review
Easy to order.
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 19, 2023
 Verified review
Fantastic selection of arrangements and reasonable prices.
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Aug 18, 2023
 Verified review
the parcel did not arrive at the address
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for using our service and your feedback. Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation. Warm regards, Customer Service Team Euroflorist
Aug 17, 2023
 Verified review
No communication. Never delivered. We had to call from abroad several times and no information was available. at the last time we had to cancel.
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you and found a solution. Warm regards, Customer Service Team Euroflorist
Aug 15, 2023
 Verified review

Ordered quickly

Швидко замовив. Швидко доставили. Я задоволений.
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist