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euroflorist.de/en
Reviews:

141 reviews in the last 12 months387 total reviews  

3.80
Good
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Most relevant positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.

Most relevant negative review

Sep 25, 2023
 Verified review
I ordered a flower bouquet from your website for my friend’s birthday, but I was very disappointed with the quality of the service. The flower wrapping was not done properly and looked cheap and messy. The birthday card was just a piece of paper with no design or message. I expected a more professional and personalized service from you. Moreover, I did not receive any confirmation or tracking information about my order. I had no idea when or if the flowers were delivered. This made me very anxious and frustrated. I think you need to improve your customer service and communication skills. I hope you will take this feedback seriously and make the necessary changes. Thank you.
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Reviews for euroflorist.de/en

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Latest first
Sep 9, 2023
 Verified review
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Answer by euroflorist.de/en
Sep 11, 2023
Guten Tag, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Sep 8, 2023
 Verified review
Ok service.
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Answer by euroflorist.de/en
Sep 11, 2023
Guten Tag, Klasse, dass alles reibungslos verlaufen ist, und Sie kurz teilen, mit unserem Service voll zufrieden zu sein. Vielen Dank für Ihre Zeit und Ihre Bestellung. Herzliche Grüße, Kundenservice Team Euroflorist
Sep 7, 2023
 Verified review
Delivery service
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Answer by euroflorist.de/en
Sep 8, 2023
Dear costumer, Please let us know what wasnt good about the delivery. Feel free to contact us per email. Herzliche Grüße, Kundenservice Team Euroflorist
Sep 5, 2023
 Verified review

Flowers not delivered

The internet ordering for Euroflorist was easy, however the flowers were not delivered
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Answer by euroflorist.de/en
Sep 6, 2023
Sehr geehrter Kunde, Der Grund fuer eine nicht moegliche zustellung war da es Unstimmigkeiten bei der Empfangsadresse gab. Bitte schicken Sie uns eine Email mit einer bestaetigung von der Adresse und welcher Name auf dem Klingelschild steht. Herzliche Grüße, Kundenservice Team Euroflorist
Sep 5, 2023
 Verified review
Perfect, delivered right on time
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Sep 2, 2023
 Verified review
The quality and self flower arrangements is wonderful. I always get a response and photo from the recipients telling me how beautiful the flowers are.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist
Sep 2, 2023
 Verified review
Easy to order from United States. Lovely flowers and gifts.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Sep 1, 2023
 Verified review
Flowers did not arrive on the day asked for (my wife's birthday). I ordered five days in advance to make sure there would not be a problem. The company is refusing to cancel the order and reimburse me. Disgusting service.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, as we have already told you. your package may be delayed up to 2 days via a courier service (DHL/DPD) how you also can read on our website when you order via a courier service. Youre Package arrived the next day. Warm regards, Customer Service Team Euroflorist
Aug 30, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
CR
Aug 30, 2023
 Verified review
It was easy to send flowers to Germany when I don’t speak German!
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers. Warm regards, Customer Service Team Euroflorist
Aug 30, 2023
 Verified review
The after service when I had a problem
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
MR
Michael R.
Queensland Australia
Aug 28, 2023
 Verified review
make your web page more ubderstandable
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Aug 27, 2023
 Verified review
Excellent service
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 27, 2023
 Verified review
despite the wrong house number I gave, the flowers were delivered correctly!
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 23, 2023
 Verified review
Great service and value.
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 20, 2023
 Verified review
Easy to order.
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 19, 2023
 Verified review
Fantastic selection of arrangements and reasonable prices.
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Aug 18, 2023
 Verified review
the parcel did not arrive at the address
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for using our service and your feedback. Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation. Warm regards, Customer Service Team Euroflorist
Aug 17, 2023
 Verified review
No communication. Never delivered. We had to call from abroad several times and no information was available. at the last time we had to cancel.
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you and found a solution. Warm regards, Customer Service Team Euroflorist
Aug 15, 2023
 Verified review

Ordered quickly

Швидко замовив. Швидко доставили. Я задоволений.
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist