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euroflorist.de/en
Reviews:

141 reviews in the last 12 months387 total reviews  

3.80
Good
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Most relevant positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.

Most relevant negative review

Sep 25, 2023
 Verified review
I ordered a flower bouquet from your website for my friend’s birthday, but I was very disappointed with the quality of the service. The flower wrapping was not done properly and looked cheap and messy. The birthday card was just a piece of paper with no design or message. I expected a more professional and personalized service from you. Moreover, I did not receive any confirmation or tracking information about my order. I had no idea when or if the flowers were delivered. This made me very anxious and frustrated. I think you need to improve your customer service and communication skills. I hope you will take this feedback seriously and make the necessary changes. Thank you.
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Reviews for euroflorist.de/en

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Aug 15, 2023
 Verified review

Cannot give opinion as gift has not yet arrived

Cannot give opinion as gift has not yet been delivered and is not due for delivery till 26 august. Also till flowers are delivered I have no idea what they look like and rely on recipient to tell me.
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 15, 2023
 Verified review
Always happy with Euroflorist.I will use them again for sure!
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Aug 14, 2023
 Verified review
Beautiful selection, good prices and prompt delivery.
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Answer by euroflorist.de/en
Aug 15, 2023
Sehr geehrte/r Ralphmans, Vielen Dank für das Teilen dieser perfekten Bewertung und für Ihre Bestellung. Toll, dass alles zu Ihrer vollsten Zufriedenheit verlaufen ist und Sie von unserem Service überzeugt sind. Wir hoffen Sie bald wieder auf unserer Website begrüßen zu können. Herzliche Grüße, Kundenservice Team Euroflorist
Aug 13, 2023
 Verified review
Excellent service and kept me informed of my order
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Answer by euroflorist.de/en
Aug 15, 2023
Dear Roy, Vielen Dank für Ihre Zeit Ihre Erfahrung mit uns zu teilen. Wir sind sehr glücklich zu hören, dass wir Sie mit unserer einfachen, schnellen und frischen Lieferung beeindrucken konnten. Gerne würden wir Sie für Blumengrüße in der Zukunft wieder als Euroflorist Kunde begrüßen. Herzliche Grüße, Kundenservice Team Euroflorist
Aug 11, 2023
 Verified review

Very impressive…first timer with you…

Very impressive…first timer with you folks and it was a perfect delivery in every way! I will definitely use you with my future German deliveries!
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Answer by euroflorist.de/en
Aug 15, 2023
Dear George, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Customer Service Team Euroflorist
Aug 9, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 15, 2023
Sehr geehrte/r Npascari, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 8, 2023
 Verified review

Recipient did not get the flowers

My recipient, on Germany 95444 Bayreuth Lilienthal Str 20A never got the flowers altho the tracking said it was delivered 5.8.23 I emailed Euro florist and did not get a reply.
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Guanyin, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Aug 8, 2023
 Verified review
You did not deliver my flowers and I have not yet had a refund!
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Sarah, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Aug 8, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r V. Dimitriev, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 7, 2023
 Verified review
Double check the quantity of flowers provided.
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Jpodwats, Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de. Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture. We hope to hear from you soon. Warm regards, Customer Service Team Euroflorist
Aug 7, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r Fullerene, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 7, 2023
 Verified review
Most recent order to Germany exceeded expectations. It’s crazy important to me, to be able to help my son and daughter in law celebrate important dates.
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Emcmillan, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Customer Service Team Euroflorist
Aug 5, 2023
 Verified review
Flowers not delivered as advertised and not good value - roses were brown next day
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Mogs, Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Aug 4, 2023
 Verified review
This service is perfect!
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Fekete, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Aug 3, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r Skennatty, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 2, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 2, 2023
 Verified review
The flowers are not delivered / received. If you encounter problems with the delivery, you can make a telephone call to the recipient or the Mandan.
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Aug 2, 2023
 Verified review
Fast and reliable service. No complaints whatsoever. I highly recommend it.
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 1, 2023
 Verified review
Great service..
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Jul 31, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist