euroflorist.de/en
Reviews:

181 reviews in the last 12 months387 total reviews  

3.75
Good
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Top positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.

Top negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
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Reviews for euroflorist.de/en

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Latest first
Jul 7, 2023
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Answer by euroflorist.de/en
Jul 11, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jul 5, 2023
 Verified review
Excellent service. No fuss, easy and reliable
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Answer by euroflorist.de/en
Jul 6, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jul 5, 2023
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Answer by euroflorist.de/en
Jul 6, 2023
Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!
Jul 3, 2023
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Answer by euroflorist.de/en
Jul 4, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jul 3, 2023
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Answer by euroflorist.de/en
Jul 4, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jul 3, 2023
 Verified review
It came the next day not on the 30th. Sent a note.
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Answer by euroflorist.de/en
Jul 4, 2023
Thank you for using our service and for your review. We are truly sorry to get to know that your order did not arrive on the chosen delivery date. Regretting the disappointment, you must have experienced we apologize for any inconveniences. Please note that in your order you have chosen a product that is being delivered by DHL (mail service). Unfortunately, it is possible that DHL deliveries may vary by 1 or 3 days from the desired date. As we are not able to influence this matter, it is communicated repeatedly during the order process, however, we are sorry that you were not aware of this. In case of a delivery of one of our local florists we can indeed guarantee a delivery date. We very much hope the recipient liked the flower gift despite its belated delivery and thank you for your feedback.
Jul 1, 2023
 Verified review
Used EuroFlorist at the last minute as our flight was cancelled just before take off and we were now unable to get to my brothers Wedding. EuroFlorist does a same day delivery service to Berlin and it works, great job thanks. Would recommend EuroFlorist services, for when you find you can't be there in person because its not so Easy to Jet away.
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Answer by euroflorist.de/en
Jul 3, 2023
The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers.
Jun 29, 2023
 Verified review
Same as before!
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Answer by euroflorist.de/en
Jul 3, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jun 29, 2023
 Verified review
Ordered two different bundles of flowers for two different occasions just days apart, but the flowers were exactly the same for both occasions! Need to pay more attention to customers orders/requests! This is not the only time, seems to be an ongoing problem!
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Answer by euroflorist.de/en
Jul 3, 2023
Thank you for ordering and or sharing your review. We are deeply sorry to not have met your expectations concerning the delivered flowers. Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with a similar colour and shape. The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid. Since floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique. Being sorry to have fallen short of your expectations we kindly ask you to share pictures of the delivered flowers via email to info@euroflorist.de so we can follow up on this matter. Please be assured that we are taking your complaint very seriously and will be contacting you again as soon as we have reviewed the case. Thank you for your patience.
Jun 29, 2023
 Verified review
Delivery took time until the next day. The flowers were left in a card board box at a back door of the house. The receiver would not have found them unless I had asked him to look around. So it didn't turn out to the nice surprise I had planned.
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Answer by euroflorist.de/en
Jul 3, 2023
Thank you for using our service and for your review. We are truly sorry to get to know that your order did not arrive on the chosen delivery date. Regretting the disappointment, you must have experienced we apologize for any inconveniences. Please note that in your order you have chosen a product that is being delivered by DHL (mail service). Unfortunately, it is possible that DHL deliveries may vary by 1 or 3 days from the desired date. As we are not able to influence this matter, it is communicated repeatedly during the order process, however, we are sorry that you were not aware of this. In case of a delivery of one of our local florists we can indeed guarantee a delivery date. We very much hope the recipient liked the flower gift despite its belated delivery and thank you for your feedback.
Jun 26, 2023
 Verified review
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Answer by euroflorist.de/en
Jul 3, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jun 25, 2023
 Verified review

Poor service and flowers

I paid extra for same day delivery and then got an email saying they couldn’t deliver. Not even to say when they would deliver next. The flowers were delivered 2 days late. I paid extra for a medium sized bunch and the bouquet received was nothing like the picture on the website. Totally overpriced. Really disappointing service. I won’t be using them again.
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Answer by euroflorist.de/en
Jul 5, 2023
Thank you very much for your feedback and for ordering with us. We are very sorry to read that you were not happy with the delivered flowers. Please be assured that only fresh, long lasting (7 days!) flowers meet our high quality standards and we want to apologize deeply if this was not the case with you. It is crucial for us that this quality is also extended to our customers and are kindly asking you to send a photo of the delivery to info@euroflorist.de so we can follow up on your complaint. We thank you for giving us the chance to review your case and are apologizing for any experienced inconveniences.
Jun 24, 2023
 Verified review

Happy recipient, happy customer.

The recipient was very happy with her roses.
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Answer by euroflorist.de/en
Jun 26, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Jun 21, 2023
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Answer by euroflorist.de/en
Jun 22, 2023
Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!
Jun 21, 2023
 Verified review
The flowers were wilted when they arrived. Very disappointed as these were for a special birthday.
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Answer by euroflorist.de/en
Jun 23, 2023
vielen Dank für Ihr Feedback und dass Sie bei uns bestellen. Es tut uns sehr leid zu lesen, dass Sie mit den gelieferten Blumen nicht zufrieden waren. Bitte seien Sie versichert, dass nur frische, langlebige (7 Tage!) Blumen unseren hohen Qualitätsansprüchen genügen und wir möchten uns aufrichtig entschuldigen, falls dies bei Ihnen nicht der Fall war.Unser Kundenservice steht bereits mit Ihnen in Kontakt um eine passende Lösung zu finden, vielen Dank für Ihre Geduld.
Jun 21, 2023
 Verified review
Fast and efficient!
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Answer by euroflorist.de/en
Jun 22, 2023
Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order.
Jun 18, 2023
 Verified review
Great service, beautiful bouquet, fast & reliable
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Answer by euroflorist.de/en
Jun 20, 2023
Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings.
Jun 15, 2023
 Verified review
The bouquet was much smaller than expected and advertised.
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Answer by euroflorist.de/en
Jun 20, 2023
Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers and your invoice number so we can follow up on this. The email address is info@euroflorist.de. Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture. We hope to hear from you soon.
Jun 14, 2023
 Verified review
Flowers where delivered one day too late.
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Answer by euroflorist.de/en
Jun 20, 2023
After checking our system i can see that the flowers were delivered on time, if you have any more detailed questions please feel free to contact at info@euroflorist.de
Jun 13, 2023
 Verified review
Excellent quick service when ordering from UK for Germany. The flowers were very nice and delivery was very quick. Would use the company again.
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Answer by euroflorist.de/en
Jun 14, 2023
Hello, What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist