euroflorist.de/en
Reviews:

181 reviews in the last 12 months387 total reviews  

3.75
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Top positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
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Top negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
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Reviews for euroflorist.de/en

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Nov 26, 2023
 Verified review
Very prompt delivery! Friendly and everything as ordered
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Answer by euroflorist.de/en
Nov 30, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Nov 26, 2023
 Verified review

Late flowers

The flowers that should of been next day took 3 days because they were shipped instead of using a local Florist. The customer should have a choice to use a local florist when available.
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Answer by euroflorist.de/en
Nov 30, 2023
Thank you for using our service and for your review. We are truly sorry to get to know that your order did not arrive on the chosen delivery date. Regretting the disappointment, you must have experienced we apologize for any inconveniences. Please note that in your order you have chosen a product that is being delivered by DHL (mail service). Unfortunately, it is possible that DHL deliveries may vary by 1 or 3 days from the desired date. As we are not able to influence this matter, it is communicated repeatedly during the order process, however, we are sorry that you were not aware of this. In case of a delivery of one of our local florists we can indeed guarantee a delivery date. We very much hope the recipient liked the flower gift despite its belated delivery and thank you for your feedback.
Nov 26, 2023
 Verified review
The order process was easy, the only comment I can make is that a tracking number could be added, to allow you an estimate delivery time.
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Answer by euroflorist.de/en
Nov 30, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Nov 25, 2023
 Verified review

A bouquet should be delivered and was not i time!

A bouquet should be delivered for my mother's birthday. The fact that the delivery didn't take place THAT day was a disaster. I didn't realize that Euroflorist delivers with DPD and the requested date can simply be postponed. That's not how it works and I will never use Euroflorist again! The fact that the fowers wasn't even delivered to a neighbor and that the parcel had to be picked up at a parcel shop far away, doesn't make the experience any better. I have learned and hope other possible customers are aware of this problem.
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Answer by euroflorist.de/en
Nov 30, 2023
Thank you for using our service and for your review. We are truly sorry to get to know that your order did not arrive on the chosen delivery date. Regretting the disappointment, you must have experienced we apologize for any inconveniences. Please note that in your order you have chosen a product that is being delivered by DHL (mail service). Unfortunately, it is possible that DHL deliveries may vary by 1 or 3 days from the desired date. As we are not able to influence this matter, it is communicated repeatedly during the order process, however, we are sorry that you were not aware of this. In case of a delivery of one of our local florists we can indeed guarantee a delivery date. We very much hope the recipient liked the flower gift despite its belated delivery and thank you for your feedback.
Nov 17, 2023
 Verified review
The flowers were not delivered on the day requested. Disappointing.
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Answer by euroflorist.de/en
Nov 17, 2023
Dear Sarah, Thank you for your honest feedback and your order. Please rest assured, we are very sorry that your order did not reach the recipient on your requested delivery date. Your disappointment is of course understandable, but please note that you have chosen a product that can only be delivered via DHL. This is also communicated when ordering online. Unfortunately, with our deliveries through DHL, the actual delivery date can differ from the desired date by one to three working days, which is why we point this out several times during the ordering process. We can only guarantee a delivery date, for example the next day, if delivered by a local florist. We regret that you were not aware of this and apologize for any inconvenience caused. Thank you for your understanding. Warm regards, Customer Service Team Euroflorist
Nov 16, 2023
 Verified review
Perfect
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Answer by euroflorist.de/en
Nov 17, 2023
Hello, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Nov 15, 2023
 Verified review

Great!

Thank you for the beautiful experience!❤️
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Answer by euroflorist.de/en
Nov 16, 2023
Hello, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Nov 14, 2023
 Verified review
The product and timely delivery was excellent
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Answer by euroflorist.de/en
Nov 14, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Nov 13, 2023
 Verified review
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Answer by euroflorist.de/en
Nov 14, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Nov 11, 2023
 Verified review

Wonder flowers

Second time I’ve bought from this company. Beautiful flowers and you get exactly what you pay for. Will be using them for years to come!
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Answer by euroflorist.de/en
Nov 13, 2023
Hello, What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist
Nov 3, 2023
 Verified review
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Answer by euroflorist.de/en
Nov 6, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 30, 2023
 Verified review
Great service great selection of bouquets very happy with the service would definitely use euroflorist again
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Answer by euroflorist.de/en
Oct 31, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 30, 2023
 Verified review
Timely delivery, nice bouquet.
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Answer by euroflorist.de/en
Oct 31, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 29, 2023
 Verified review
The birthday flowers for my wife hasn’t been delivered,
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Answer by euroflorist.de/en
Oct 30, 2023
Hello, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Oct 28, 2023
 Verified review
They got the order right as expected.
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Answer by euroflorist.de/en
Oct 30, 2023
Hello, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Customer Service Team Euroflorist
RW
Oct 28, 2023
 Verified review
Delivery on time. Fresh flowers
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Answer by euroflorist.de/en
Oct 30, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 26, 2023
 Verified review
There is no feedback that the flowers are out for delivery, or they have been delivered. As it was for a funeral it is hard to check
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Answer by euroflorist.de/en
Oct 27, 2023
Hello, Thank you for your order and your feedback. We are sorry to read of your disappointment of not having been able to track the order. Kindly note that you have chosen a product that is being delivered personally by one of our local florists, which never includes a tracking of the order. A tracking number is only provided when choosing a delivery via DHL (mail service), which is being communicated during the order process. However, you can certainly contact the customer service to ask for status updates via email, phone and chat to your convenience. Warm regards, Customer Service Team Euroflorist
Oct 26, 2023
 Verified review
Failed Delivery Ordered 5th October for a 25th October delivery. Up to now no delivery, very poor service and you missed the occasion. I'm demanding a refund.
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Answer by euroflorist.de/en
Oct 27, 2023
Hello, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Oct 25, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 26, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 24, 2023
 Verified review
Very happy with my order! The delivery was just in time!
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Answer by euroflorist.de/en
Oct 25, 2023
Hello, The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers. Warm regards, Customer Service Team Euroflorist