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Top positive review
Oct 8, 2023
Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
Dear Hanna,
I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother?
Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company.
Kind regards,
Irina Bruckner
On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote:
Guten Tag,
Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung.
Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde.
Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen.
Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann.
Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus!
Mit freundlichen Grüßen / Kind regards,
Hannah
Customer Service Euroflorist
Liebe/r Irina,
Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen.
Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können.
Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest.
Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen.
Vielen Dank im Voraus und einen schönen Tag!
Mit freundlichen Grüßen,
der Euroflorist-Kundenservice
Dear Euroflorist staff member,
I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts.
However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday.
I have attached the screenshot from DHL and order details are below.
I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
The bouquets was NOTHING like the one ordered for my Aunts burial😡😢the pics I sent will clearly show you how misleading you were.
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Answer by euroflorist.de/en
Oct 5, 2023
Hello,
thank you for ordering and or sharing your review.
We are deeply sorry to not have met your expectations concerning the delivered flowers.
Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with a similar colour and shape.
The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid.
Since floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique.
Being sorry to have fallen short of your expectations we kindly ask you to share pictures of the delivered flowers via email to info@euroflorist.de so we can follow up on this matter.
Please be assured that we are taking your complaint very seriously and will be contacting you again as soon as we have reviewed the case. Thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
Oct 1, 2023
Verified review
Late delivery.
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Answer by euroflorist.de/en
Oct 2, 2023
Thank you for your order and for sharing your review.
We want to extend our sincerest apologies that your flower greeting did not arrive on the by you desired day, the birthday of your daughter.
The inconveniences caused by this are highly regretted and I want to assure you that we will discuss this case with all partners involved and contact you again via Email.
Thank you very much for your feedback here, we highly appreciate it while being so sorry you have found yourself in this position.
Sep 26, 2023
Verified review
They did not deliver.. I triple checked the address. Said they could not deliver. They will not refund
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Answer by euroflorist.de/en
Oct 2, 2023
Thank you for ordering and or sharing your review.
We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience.
Sep 26, 2023
Verified review
It has been a week and I the package hasn’t arrived yet. The customer service email is not responsive as well. Do not order from this store
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Answer by euroflorist.de/en
Oct 2, 2023
Thank you for using our service and your feedback.
Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation.
Sep 25, 2023
Verified review
Order not delivered, untrustworthy florist
Local florist said the order was delivered Friday at 7pm… which was a lie. Flowers have never been delivered!!! After enquiry on Monday, heard a new story that nobody was home Friday (not true!) and recipient could come pick up flowers. Wtf…. In the end, still waiting for re-delivery on Monday end of day. Missed the whole pre-weekend surprise on a special day. Will never ordered there again
The customer service department of Euroflorist is very nice, extremely fast responsive on the chat and very helpful.
Their local florists are just completely trustworthy, liars and unreliable
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Sep 25, 2023
Verified review
How the online flower service failed to meet your expectations and caused you dissatisfaction
I ordered a flower bouquet from your website for my friend’s birthday, but I was very disappointed with the quality of the service. The flower wrapping was not done properly and looked cheap and messy. The birthday card was just a piece of paper with no design or message. I expected a more professional and personalized service from you. Moreover, I did not receive any confirmation or tracking information about my order. I had no idea when or if the flowers were delivered. This made me very anxious and frustrated. I think you need to improve your customer service and communication skills. I hope you will take this feedback seriously and make the necessary changes. Thank you.
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Sep 23, 2023
Verified review
Sent too late
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Sep 18, 2023
Verified review
Not helpfull support team, also flowera havent been delivered to home
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Answer by euroflorist.de/en
Sep 22, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Sep 16, 2023
Verified review
Awful cover
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Answer by euroflorist.de/en
Sep 18, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Sep 16, 2023
Verified review
Total waste of money and very very poor customer service. I have had to resort to contacting the CEO Magnus to get this resolved.
Antigoni (or whatever his name is) completely ignored my points i.e. no message card, no box of chocolates, day later than advised, DHL obviously did not try to deliver as my niece was there and she had to send someone to pick up package!
NOW TODAY - 16.9
The bottle of Prosecco is flat, no fizz nothing!
Antigoni kept going on about DHL and offered a 20% voucher whilst not telling me where the chocolates and message card was. Was DHL responsible for that as well???
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Answer by euroflorist.de/en
Sep 18, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. As we can see we are in contact with you to find a proper solution. Thank you for your patience.
Warm regards
Euroflorist Customer Service
I have order flowers for my wife before. I never had an issue and everything was beautiful. This time flowers were not delivered, I have been trying to contact them via phone (call doesn't connect, advices to contact via email or their webshop) I tried already many times and they haven't contacted. I received an email yesterday saying they couldn't see the information, I forwarded them the info, no reply anymore.
If anyone for Euroflorist reads this please contact me asap. Invoice Nr.: DE6300286
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Answer by euroflorist.de/en
Sep 18, 2023
Hello,
Thank you for your order and your feedback.
We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email.
We sincerely apologize for any inconvenience caused and hope to hear from you.
Warm regards
Euroflorist Customer Service
Sep 7, 2023
Verified review
Delivery service
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Answer by euroflorist.de/en
Sep 8, 2023
Dear costumer,
Please let us know what wasnt good about the delivery.
Feel free to contact us per email.
Herzliche Grüße,
Kundenservice Team Euroflorist
Sep 1, 2023
Verified review
Flowers did not arrive on the day asked for (my wife's birthday). I ordered five days in advance to make sure there would not be a problem. The company is refusing to cancel the order and reimburse me. Disgusting service.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer,
as we have already told you. your package may be delayed up to 2 days via a courier service (DHL/DPD) how you also can read on our website when you order via a courier service. Youre Package arrived the next day.
Warm regards,
Customer Service Team Euroflorist
Aug 18, 2023
Verified review
the parcel did not arrive at the address
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer,
Thank you for using our service and your feedback.
Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation.
Warm regards,
Customer Service Team Euroflorist
Aug 17, 2023
Verified review
No communication. Never delivered. We had to call from abroad several times and no information was available. at the last time we had to cancel.
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer,
Thank you for ordering and or sharing your review.
We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you and found a solution.
Warm regards,
Customer Service Team Euroflorist
Aug 8, 2023
Verified review
Recipient did not get the flowers
My recipient, on Germany
95444 Bayreuth
Lilienthal Str 20A never got the flowers altho the tracking said it was delivered 5.8.23 I emailed Euro florist and did not get a reply.
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Guanyin,
Thank you for ordering and or sharing your review.
We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
Aug 8, 2023
Verified review
You did not deliver my flowers and I have not yet had a refund!
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Sarah,
Thank you for ordering and or sharing your review.
We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience.
Warm regards,
Customer Service Team Euroflorist
Aug 2, 2023
Verified review
The flowers are not delivered / received. If you encounter problems with the delivery, you can make a telephone call to the recipient or the Mandan.
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Jul 26, 2023
Verified review
My cousin never received them, no contact that there was any issues so why wasn’t delivered
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Answer by euroflorist.de/en
Jul 27, 2023
Dear client,
Thank you for your feedback. We are sorry that you are not happy with our service. The delivery date was on 25.7.23 and according to the florist the order has been delivered on 25.7.23 at 16:45. Please contact us via email in case that this was not the case, so we are able to help you!
Warm regards,
Customer Service Team Euroflorist
Jul 24, 2023
Verified review
Delivered after a week of stalling the flowers were wilted as if left in the delivery truck the entire time. Delivered today without ringing the bell. My mother had been home. Not happy will not use euroflorist again.
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Answer by euroflorist.de/en
Jul 27, 2023
Dear client,
Thank you for using our service and for your review.
We are truly sorry to get to know that your order did not arrive on the chosen delivery date. Regretting the disappointment, you must have experienced we apologize for any inconveniences.
Please note that in your order you have chosen a product that is being delivered by DHL (mail service). Unfortunately, it is possible that DHL deliveries may vary by 1 or 3 days from the desired date. As we are not able to influence this matter, it is communicated repeatedly during the order process, however, we are sorry that you were not aware of this. In case of a delivery of one of our local florists we can indeed guarantee a delivery date.
We very much hope the recipient liked the flower gift despite its belated delivery and thank you for your feedback.
Warm regards
Customer Service Euroflorist
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