euroflorist.de/en
Reviews:

181 reviews in the last 12 months387 total reviews  

3.75
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
Read more
See all positive reviews

Top negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for euroflorist.de/en

Filter
Rating
Sort by  
Latest first
(105)
(39)
Reset
MP
Martina P.
Duisburg
Oct 16, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 17, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 15, 2023
 Verified review
Excellent Service and Quick Delivery at time Many thanks
Report review
Answer by euroflorist.de/en
Oct 16, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 15, 2023
 Verified review
Service, delivery and beautiful arrangement. Value for money
Report review
Answer by euroflorist.de/en
Oct 16, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 13, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 16, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 13, 2023
 Verified review
Everything went as I wished for
Report review
Answer by euroflorist.de/en
Oct 16, 2023
Hello, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Oct 13, 2023
 Verified review
The flowers were not delivered on the appointed day and arrived without the dedication message.
Report review
Answer by euroflorist.de/en
Oct 13, 2023
Dear Customer, Thank you for using our service and your review. We apologize that your order was not delivered on the delivery date you selected. We understand your disappointment and regret any inconvenience caused. However, we must remind you that you have selected a product for your order that will be delivered via DHL/DPD/GLS. Unfortunately, it is possible that DHL/DPD/GLS deliveries deviate from the desired delivery date by 1 to 3 days. Since we cannot influence this, we can point out the possible discrepancy several times during the ordering process. We are very sorry that you are not aware of this. We are of course happy to guarantee you the desired delivery date if the delivery is carried out by one of our local florists. We very much hope that the recipient enjoyed the floral greeting despite the late delivery and thank you for your feedback. Best regards, Euroflorist customer service team
Oct 12, 2023
 Verified review

Disappointing

I live in London and I placed the order for the flowers to be delivered on the 11th of October for my sister’s birthday. Sadly the flowers did not reach her yesterday it is getting delivered today instead. Pointless !! I placed the order much in advance. It is just beyond disappointing and has left me quite frustrated and furious with the service. Will not use Euroflorist in future and caution my friends and family living in the UK and in Europe too as it cannot trusted for special occasion.
Report review
Answer by euroflorist.de/en
Oct 12, 2023
Hello, Thank you for your order and for sharing your review. We want to extend our sincerest apologies that your flower greeting did not arrive on the by you desired day. The inconveniences caused by this are highly regretted and we want to assure you that we will discuss this case with all partners involved and contact you again via Email. Thank you very much for your feedback here, we highly appreciate it while being so sorry you have found yourself in this position. Warm regards, Customer Service Team Euroflorist
Oct 11, 2023
 Verified review
Great service. An email or text to confirm flowers have been delivered would make it even better.
Report review
Answer by euroflorist.de/en
Oct 12, 2023
Hello, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Oct 10, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 11, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 9, 2023
 Verified review
Order was not delivered. Customer support doesn’t answer
Report review
Answer by euroflorist.de/en
Oct 10, 2023
Hello, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Oct 9, 2023
 Verified review
Excellent flowers. Professional delivery.
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Thank you for taking a moment to review your experience with us. It is a huge pleasure to have convinced you of our service and of course that the flowers had the desired effect. We hope you will be thinking of us when feeling like sending flowers again. Warm regards, Customer Service Team Euroflorist
Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 8, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 7, 2023
 Verified review
Perfect service and on time delivery, flowers were presented as shown in photos and of very good quality. Will definitely use again.
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 7, 2023
 Verified review
Excellent service. Beautiful flowers! Great overall experience.
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist
RS
Richard S.
Tuscaloosa
Oct 6, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 5, 2023
 Verified review
I still haven't received the flowers. I ordered for my mum's birthday which was on the 3/10 I contacted you about this and nobody got in contact with me. I would like to have a full refund. Please contact me asap kristine.salai@gmail.com +36707724802
Report review
Answer by euroflorist.de/en
Oct 6, 2023
Hello, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience. Warm regards, Customer Service Team Euroflorist
Oct 4, 2023
 Verified review

Great service, lovely flowers

Reasonably priced flowers, excellent next day delivery and good customer service. I was contacted by the florist to say that my choice of blooms was unavailable but they would endeavour to provide as good a bouquet as they could. They also offered me 20% off my next purchase. The recipient was delighted with the bouquet. Highly recommend.
Report review
Answer by euroflorist.de/en
Oct 5, 2023
Hello, It is awesome to read that you were satisfied with the order process and our service. Your warm words are highly appreciated by us and our florist. Thank you for your order and for taking a moment to share this lovely recommendation. We cannot wait to be able to serve you again! Warm regards, Customer Service Team Euroflorist
Oct 4, 2023
 Verified review

Excellent service

Ordered these flowers online for my brother and sister in law in Germany (I’m in UK). Website was easy to use with a good choice. Delivery date was easily selected. On the day of delivery the flowers arrived on time and were a lovely bunch. If ordering flowers for Germany again in the future I will definitely use euroflorist. Very happy with the whole experience, Thank You.
Report review
Answer by euroflorist.de/en
Oct 5, 2023
Hello, what a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist
Oct 3, 2023
 Verified review

Disheartening

The bouquets was NOTHING like the one ordered for my Aunts burial😡😢the pics I sent will clearly show you how misleading you were.
Report review
Answer by euroflorist.de/en
Oct 5, 2023
Hello, thank you for ordering and or sharing your review. We are deeply sorry to not have met your expectations concerning the delivered flowers. Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with a similar colour and shape. The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid. Since floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique. Being sorry to have fallen short of your expectations we kindly ask you to share pictures of the delivered flowers via email to info@euroflorist.de so we can follow up on this matter. Please be assured that we are taking your complaint very seriously and will be contacting you again as soon as we have reviewed the case. Thank you for your patience. Warm regards, Customer Service Team Euroflorist