euroflorist.de/en
Reviews:

181 reviews in the last 12 months387 total reviews  

3.75
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Top positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
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Top negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
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Reviews for euroflorist.de/en

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Oct 1, 2023
 Verified review
Late delivery.
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Answer by euroflorist.de/en
Oct 2, 2023
Thank you for your order and for sharing your review. We want to extend our sincerest apologies that your flower greeting did not arrive on the by you desired day, the birthday of your daughter. The inconveniences caused by this are highly regretted and I want to assure you that we will discuss this case with all partners involved and contact you again via Email. Thank you very much for your feedback here, we highly appreciate it while being so sorry you have found yourself in this position.
Sep 28, 2023
 Verified review
The condition of the flower was very good, delivery was made within the specified time.
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Answer by euroflorist.de/en
Oct 2, 2023
Thank you for taking a moment to review your experience with us. It is a huge pleasure to have convinced you of our service and we hope you will be thinking of us when feeling like sending flowers again.
Sep 27, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 2, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Sep 26, 2023
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Answer by euroflorist.de/en
Oct 2, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Sep 25, 2023
 Verified review
All went as planned, great flowers.
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Sep 25, 2023
 Verified review

How the online flower service failed to meet your expectations and caused you dissatisfaction

I ordered a flower bouquet from your website for my friend’s birthday, but I was very disappointed with the quality of the service. The flower wrapping was not done properly and looked cheap and messy. The birthday card was just a piece of paper with no design or message. I expected a more professional and personalized service from you. Moreover, I did not receive any confirmation or tracking information about my order. I had no idea when or if the flowers were delivered. This made me very anxious and frustrated. I think you need to improve your customer service and communication skills. I hope you will take this feedback seriously and make the necessary changes. Thank you.
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Sep 24, 2023
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Sep 23, 2023
 Verified review

Good arrangement

Nice flower arrangement even if the “”large” size was a bit smaller than I had hoped for. Plus the flower variety was a bit less than I’d imagined. Delivery was also a day late. But, overall, it was a good arrangement & the recipient seemed pleased.
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Sep 21, 2023
 Verified review
Flowers and card went to the recipient in time and everything looked great, very happy with the purchase.
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Answer by euroflorist.de/en
Sep 22, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Sep 21, 2023
 Verified review
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Answer by euroflorist.de/en
Sep 22, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Sep 17, 2023
 Verified review

Great Service

I got great service from Euroflorist and guaranteed satisfaction. I was impressed and will certainly use them again in the future.
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Answer by euroflorist.de/en
Sep 18, 2023
Hello, It is a pleasure to read that the flowers were to your liking – we hope they also had the desired effect on the recipient. Thank you for quickly sharing your experience, until next time! Warm regards, Customer Service Team Euroflorist
Sep 17, 2023
 Verified review
The flowers were really beautiful and delivered exactly when we wanted them to arrive. It would have been nice to receive a picture of the flowers when they were dispatched so that we knew what was being delivered.
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Answer by euroflorist.de/en
Sep 18, 2023
Hello, It is a pleasure to read that the flowers were to your liking – we hope they also had the desired effect on the recipient. Thank you for quickly sharing your experience, until next time! Warm regards, Customer Service Team Euroflorist
Sep 14, 2023
 Verified review

On time funeral wreath

On time! Beautiful wreath! Communication of delivery was perfect! The wreath was prepared like a piece of art.
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Answer by euroflorist.de/en
Sep 18, 2023
Hello, It is a pleasure to read that the flowers were to your liking – we hope they also had the desired effect on the recipient. Thank you for quickly sharing your experience, until next time! Warm regards, Customer Service Team Euroflorist
Sep 9, 2023
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Answer by euroflorist.de/en
Sep 11, 2023
Guten Tag, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Sep 8, 2023
 Verified review
Ok service.
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Answer by euroflorist.de/en
Sep 11, 2023
Guten Tag, Klasse, dass alles reibungslos verlaufen ist, und Sie kurz teilen, mit unserem Service voll zufrieden zu sein. Vielen Dank für Ihre Zeit und Ihre Bestellung. Herzliche Grüße, Kundenservice Team Euroflorist
Sep 5, 2023
 Verified review
Perfect, delivered right on time
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Sep 2, 2023
 Verified review
The quality and self flower arrangements is wonderful. I always get a response and photo from the recipients telling me how beautiful the flowers are.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist
Sep 2, 2023
 Verified review
Easy to order from United States. Lovely flowers and gifts.
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Answer by euroflorist.de/en
Sep 4, 2023
Dear costumer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 30, 2023
 Verified review
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
CR
Aug 30, 2023
 Verified review
It was easy to send flowers to Germany when I don’t speak German!
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers. Warm regards, Customer Service Team Euroflorist