euroflorist.de/en
Reviews:

181 reviews in the last 12 months387 total reviews  

3.75
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Top positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
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Top negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
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Reviews for euroflorist.de/en

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Oct 10, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 11, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 9, 2023
 Verified review

Full text was NOT included on the card…

I was informed that the full text was not on the thank you card we ordered. "Thank you for a wonderful weekend and for your great hospitality. Love Susanne & Mads / Leonna & Anders" The last names "/ Leonna & Anders" was not included... Not acceptable
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Answer by euroflorist.de/en
Oct 10, 2023
Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email. We sincerely apologize for any inconvenience caused and hope to hear from you. Warm regards Euroflorist Customer Service
Oct 9, 2023
 Verified review
Excellent flowers. Professional delivery.
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Answer by euroflorist.de/en
Oct 9, 2023
Hello, Thank you for taking a moment to review your experience with us. It is a huge pleasure to have convinced you of our service and of course that the flowers had the desired effect. We hope you will be thinking of us when feeling like sending flowers again. Warm regards, Customer Service Team Euroflorist
Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
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Answer by euroflorist.de/en
Oct 9, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 8, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 9, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 7, 2023
 Verified review
Perfect service and on time delivery, flowers were presented as shown in photos and of very good quality. Will definitely use again.
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Answer by euroflorist.de/en
Oct 9, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 7, 2023
 Verified review
Excellent service. Beautiful flowers! Great overall experience.
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Answer by euroflorist.de/en
Oct 9, 2023
Hello, What a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist
RS
Richard S.
Tuscaloosa
Oct 6, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 9, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 5, 2023
 Verified review

No name sender

I was so anxious because I wanted to do a surprise but the texte and the name of sender (me) wasn’t notified. Also the receipent didn’t unders who was sent it. I wrote a texte that was appear then like ????????? On a paper ! The flowe was ok but the service was awful also the german client service didn’t answer yet. So not a good for a firt order whit you.
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Answer by euroflorist.de/en
Oct 6, 2023
Hello, Thank you for taking a moment to review your experience with us. Please take our sincere apologies for the inconvenience of the missing card. This should indeed not have happened and we can totally understand your disappointment. Be assured that we will follow up on this with our florist to prevent this from happening again. Being very sorry for the caused inconveniences we hope the flowers themselves had the desired effect. Warm regards, Customer Service Team Euroflorist
Oct 4, 2023
 Verified review

Great service, lovely flowers

Reasonably priced flowers, excellent next day delivery and good customer service. I was contacted by the florist to say that my choice of blooms was unavailable but they would endeavour to provide as good a bouquet as they could. They also offered me 20% off my next purchase. The recipient was delighted with the bouquet. Highly recommend.
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Answer by euroflorist.de/en
Oct 5, 2023
Hello, It is awesome to read that you were satisfied with the order process and our service. Your warm words are highly appreciated by us and our florist. Thank you for your order and for taking a moment to share this lovely recommendation. We cannot wait to be able to serve you again! Warm regards, Customer Service Team Euroflorist
Oct 4, 2023
 Verified review

Excellent service

Ordered these flowers online for my brother and sister in law in Germany (I’m in UK). Website was easy to use with a good choice. Delivery date was easily selected. On the day of delivery the flowers arrived on time and were a lovely bunch. If ordering flowers for Germany again in the future I will definitely use euroflorist. Very happy with the whole experience, Thank You.
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Answer by euroflorist.de/en
Oct 5, 2023
Hello, what a lovely review! We are thrilled to have had the opportunity to convince you of our professional service including the quality of the delivered flowers by our florist. It was our pleasure to help you do the recipient good. Thank you so much for quickly sharing your experience and for your warm words. Warm regards, Customer Service Team Euroflorist
Oct 2, 2023
 Verified review
Delivery was on time and good quality. Thank you.
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Answer by euroflorist.de/en
Oct 5, 2023
Hello, wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 2, 2023
 Verified review
nothing to add.
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Answer by euroflorist.de/en
Oct 5, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 1, 2023
 Verified review
Late delivery.
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Answer by euroflorist.de/en
Oct 2, 2023
Thank you for your order and for sharing your review. We want to extend our sincerest apologies that your flower greeting did not arrive on the by you desired day, the birthday of your daughter. The inconveniences caused by this are highly regretted and I want to assure you that we will discuss this case with all partners involved and contact you again via Email. Thank you very much for your feedback here, we highly appreciate it while being so sorry you have found yourself in this position.
Sep 28, 2023
 Verified review
The condition of the flower was very good, delivery was made within the specified time.
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Answer by euroflorist.de/en
Oct 2, 2023
Thank you for taking a moment to review your experience with us. It is a huge pleasure to have convinced you of our service and we hope you will be thinking of us when feeling like sending flowers again.
Sep 27, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 2, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Sep 26, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 2, 2023
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Sep 25, 2023
 Verified review
All went as planned, great flowers.
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Sep 25, 2023
 Verified review

How the online flower service failed to meet your expectations and caused you dissatisfaction

I ordered a flower bouquet from your website for my friend’s birthday, but I was very disappointed with the quality of the service. The flower wrapping was not done properly and looked cheap and messy. The birthday card was just a piece of paper with no design or message. I expected a more professional and personalized service from you. Moreover, I did not receive any confirmation or tracking information about my order. I had no idea when or if the flowers were delivered. This made me very anxious and frustrated. I think you need to improve your customer service and communication skills. I hope you will take this feedback seriously and make the necessary changes. Thank you.
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Sep 24, 2023
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