euroflorist.de/enReviews:
141 reviews in the last 12 months387 total reviews
Good
Most relevant positive review
Oct 8, 2023
Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
Read more
Most relevant negative review
Sep 25, 2023
Verified review
I ordered a flower bouquet from your website for my friend’s birthday, but I was very disappointed with the quality of the service. The flower wrapping was not done properly and looked cheap and messy. The birthday card was just a piece of paper with no design or message. I expected a more professional and personalized service from you. Moreover, I did not receive any confirmation or tracking information about my order. I had no idea when or if the flowers were delivered. This made me very anxious and frustrated. I think you need to improve your customer service and communication skills. I hope you will take this feedback seriously and make the necessary changes. Thank you.
Read more
Reviews for euroflorist.de/en
Dec 6, 2023
Verified review
The flowers are beautiful, however they were delivered four days later than the selected date... It was supposed to be delivered on 02.12.2023 and arrived on 0612.2023
I sent a query to Euroflorist on questioning the delay on 05.12.2023 and received no response.
Report review
Answer by euroflorist.de/en
Dec 8, 2023
Hello,
Thank you for your review.
We are very sorry to hear that the flowers were delivered to late.
Our customer service will contact you to find a proper solution.
Warm regards,
Customer Service Team Euroflorist
Nov 17, 2023
Verified review
The flowers were not delivered on the day requested. Disappointing.
Report review
Answer by euroflorist.de/en
Nov 17, 2023
Dear Sarah,
Thank you for your honest feedback and your order.
Please rest assured, we are very sorry that your order did not reach the recipient on your requested delivery date. Your disappointment is of course understandable, but please note that you have chosen a product that can only be delivered via DHL. This is also communicated when ordering online.
Unfortunately, with our deliveries through DHL, the actual delivery date can differ from the desired date by one to three working days, which is why we point this out several times during the ordering process.
We can only guarantee a delivery date, for example the next day, if delivered by a local florist.
We regret that you were not aware of this and apologize for any inconvenience caused.
Thank you for your understanding.
Warm regards,
Customer Service Team Euroflorist
Oct 2, 2023
Verified review
Report review
Answer by euroflorist.de/en
Oct 2, 2023
Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!
Sep 20, 2023
Verified review
I got no delivery confirmation
Report review
Sep 5, 2023
Verified review
Flowers not delivered
The internet ordering for Euroflorist was easy, however the flowers were not delivered
Report review
Answer by euroflorist.de/en
Sep 6, 2023
Sehr geehrter Kunde,
Der Grund fuer eine nicht moegliche zustellung war da es Unstimmigkeiten bei der Empfangsadresse gab. Bitte schicken Sie uns eine Email mit einer bestaetigung von der Adresse und welcher Name auf dem Klingelschild steht.
Herzliche Grüße,
Kundenservice Team Euroflorist
Aug 5, 2023
Verified review
Flowers not delivered as advertised and not good value - roses were brown next day
Report review
Answer by euroflorist.de/en
Aug 10, 2023
Dear Mogs,
Thank you for your order and your feedback.
We deeply regret to hear that the delivered flowers did not meet your expectations.
Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. Our customer service already got in contact with you to find a satisfactory solution, thank you for your patience.
Warm regards,
Customer Service Team Euroflorist