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euroflorist.de/en
Reviews:

154 reviews in the last 12 months387 total reviews  

3.73
Good
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Most relevant positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.

Most relevant negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
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Reviews for euroflorist.de/en

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Nov 3, 2023
 Verified review
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Answer by euroflorist.de/en
Nov 6, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 30, 2023
 Verified review
Great service great selection of bouquets very happy with the service would definitely use euroflorist again
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Answer by euroflorist.de/en
Oct 31, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 30, 2023
 Verified review
Timely delivery, nice bouquet.
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Answer by euroflorist.de/en
Oct 31, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 28, 2023
 Verified review
They got the order right as expected.
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Answer by euroflorist.de/en
Oct 30, 2023
Hello, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Customer Service Team Euroflorist
Oct 28, 2023
 Verified review
Delivery on time. Fresh flowers
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Answer by euroflorist.de/en
Oct 30, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 25, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 26, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 24, 2023
 Verified review
Very happy with my order! The delivery was just in time!
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Answer by euroflorist.de/en
Oct 25, 2023
Hello, The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers. Warm regards, Customer Service Team Euroflorist
Oct 19, 2023
 Verified review

Great company

Order was easy to place. I liked the guarantee. 8 like that I was informed when the flowers were delivered. My aunt was thrilled with the flowers. Reasonable prices. Great company.
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Answer by euroflorist.de/en
Oct 20, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 18, 2023
 Verified review
The bouquet was beautifully arranged and delivered to a neighbour as requested. I will definitely use their Service again in the future.
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Answer by euroflorist.de/en
Oct 19, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 18, 2023
 Verified review
Good Service
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Answer by euroflorist.de/en
Oct 19, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
MP
Martina P.
Duisburg
Oct 16, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 17, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 15, 2023
 Verified review
Excellent Service and Quick Delivery at time Many thanks
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Answer by euroflorist.de/en
Oct 16, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 15, 2023
 Verified review
Service, delivery and beautiful arrangement. Value for money
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Answer by euroflorist.de/en
Oct 16, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 13, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 16, 2023
Hello, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 13, 2023
 Verified review
Everything went as I wished for
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Answer by euroflorist.de/en
Oct 16, 2023
Hello, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Oct 11, 2023
 Verified review
Great service. An email or text to confirm flowers have been delivered would make it even better.
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Answer by euroflorist.de/en
Oct 12, 2023
Hello, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Oct 10, 2023
 Verified review
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Answer by euroflorist.de/en
Oct 11, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Oct 9, 2023
 Verified review
Excellent flowers. Professional delivery.
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Answer by euroflorist.de/en
Oct 9, 2023
Hello, Thank you for taking a moment to review your experience with us. It is a huge pleasure to have convinced you of our service and of course that the flowers had the desired effect. We hope you will be thinking of us when feeling like sending flowers again. Warm regards, Customer Service Team Euroflorist
Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Wonderful that the flowers convinced you as much as the order process itself. We are happy you are satisfied and thank you for your review as well as your order. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Oct 8, 2023
 Verified review
Report review
Answer by euroflorist.de/en
Oct 9, 2023
Hello, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist