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euroflorist.de/en
Reviews:

152 reviews in the last 12 months387 total reviews  

3.72
Good
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Most relevant positive review

Oct 8, 2023
 Verified review
The speed of the delivery was exceptional, precisely as I requested. The recipient was more than pleased and sent me a picture to show how beautiful the flowers were. I had some minor difficulty with a previous order (the flowers and champagne were merely left in front of the recipients' door without knocking or ringing the bell, despite both people being at home) and I emailed Euroflorist to complain. This time the gifts were handed directly to the recipients. This only goes to show that Euroflorist heeds your concerns and attempts to make improvements. Very, very pleased this time.

Most relevant negative review

Jul 22, 2023
 Verified review
Dear Hanna, I will never use Euroflorist again my 93 year old aunt was made to wall to DHL 4 days after her birthday in a hot weather, flowers of course were wilted 🥀 . Once side of me tells me to screen shot all Euroflorist responses and post it in social media, would I bother? Thank you for sending me your reply, I understand that common sense or courtesy, prompt refund with apology are no longer virtue of your company. Kind regards, Irina Bruckner On 18 Jul 2023, at 8:46 pm, Hannah (Euroflorist Kundenservice Deutschland) <info@euroflorist.de> wrote: Guten Tag, Vielen Dank für Ihre Nachricht und die damit verbundene Bestellung. Wir bedauern sehr, dass der Blumengruß nicht am gewünschten Datum zugestellt wurde. Sie haben sich für ein Produkt entschieden, welches über den Paketdienstleister DHL versendet wird. Bei dieser Zustellung kann es zu Verzögerungen von 1-2 Werktagen kommen. Aus Kulanz, wuerden wir Ihnen jedoch gerne eine kostenfreie Nachlieferung anbieten. Falls Sie dieses Angebot annehmen wollen, muessen wir die Addressdaten noch einmal ueberpruefen. Bitte lassen Sie uns daher die Empfaenger Addresse zukommen, sowie die Information ob der Empfaenger Name an der Haustuer/Klingel steht. Bitte beachten Sie, dass falls dies nicht derf Fall ist, eine Lieferung nicht stattfinden kann. Bitte geben Sie uns eine Rueckmeldung wie wir fortfahren sollen. Vielen Dank im voraus! Mit freundlichen Grüßen / Kind regards, Hannah Customer Service Euroflorist Liebe/r Irina, Wir würden gerne wissen, ob es dir gelungen ist, die letzte Aktualisierung deines Tickets zu überprüfen. Wir benötigen nämlich noch einige Informationen von dir, um dieses Ticket weiter bearbeiten zu können. Wenn du diesbezüglich ein Update für uns hast oder etwas mehr Zeit brauchst, lasse es uns bitte wissen, indem du auf diese E-Mail antwortest. Sollten wir innerhalb weniger Tage nichts von dir hören, werden wir deine Anfrage schließen. Vielen Dank im Voraus und einen schönen Tag! Mit freundlichen Grüßen, der Euroflorist-Kundenservice Dear Euroflorist staff member, I am writing to you to thank for many years of previous service. All our aunts were very happy receiving our messages, flowers and little gifts. However, this time we were surprised to see that our 92 year old aunt not only did not receive her flowers but is required to walk to pick up her flowers and gifts 4 days after scheduled delivery day which was her birthday. I have attached the screenshot from DHL and order details are below. I will much appreciate if your company will arrange the delivery of fresh flowers and will not tell recipients to pick it up. I hope we will continue to use your service in the future.
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Reviews for euroflorist.de/en

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Aug 30, 2023
 Verified review
It was easy to send flowers to Germany when I don’t speak German!
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, The smooth procedure with vast selection and quick delivery of your order was our pleasure. Thank you for your time to quickly share your review, we hope to help you again when you are sending flowers. Warm regards, Customer Service Team Euroflorist
Aug 30, 2023
 Verified review
The after service when I had a problem
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 27, 2023
 Verified review
Excellent service
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 27, 2023
 Verified review
despite the wrong house number I gave, the flowers were delivered correctly!
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 23, 2023
 Verified review
Great service and value.
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 20, 2023
 Verified review
Easy to order.
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 19, 2023
 Verified review
Fantastic selection of arrangements and reasonable prices.
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Answer by euroflorist.de/en
Sep 6, 2023
Dear Costumer, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Aug 15, 2023
 Verified review

Ordered quickly

Швидко замовив. Швидко доставили. Я задоволений.
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Aug 15, 2023
 Verified review

Cannot give opinion as gift has not yet arrived

Cannot give opinion as gift has not yet been delivered and is not due for delivery till 26 august. Also till flowers are delivered I have no idea what they look like and rely on recipient to tell me.
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist
Aug 15, 2023
 Verified review
Always happy with Euroflorist.I will use them again for sure!
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Answer by euroflorist.de/en
Aug 18, 2023
Dear Customer, Thank you for taking the time to review us. We are happy to hear that we could impress you with a fast and fresh delivery and would be happy to welcome you back to our Webshop for future flower greetings. Warm regards, Customer Service Team Euroflorist
Aug 14, 2023
 Verified review
Beautiful selection, good prices and prompt delivery.
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Answer by euroflorist.de/en
Aug 15, 2023
Sehr geehrte/r Ralphmans, Vielen Dank für das Teilen dieser perfekten Bewertung und für Ihre Bestellung. Toll, dass alles zu Ihrer vollsten Zufriedenheit verlaufen ist und Sie von unserem Service überzeugt sind. Wir hoffen Sie bald wieder auf unserer Website begrüßen zu können. Herzliche Grüße, Kundenservice Team Euroflorist
Aug 13, 2023
 Verified review
Excellent service and kept me informed of my order
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Answer by euroflorist.de/en
Aug 15, 2023
Dear Roy, Vielen Dank für Ihre Zeit Ihre Erfahrung mit uns zu teilen. Wir sind sehr glücklich zu hören, dass wir Sie mit unserer einfachen, schnellen und frischen Lieferung beeindrucken konnten. Gerne würden wir Sie für Blumengrüße in der Zukunft wieder als Euroflorist Kunde begrüßen. Herzliche Grüße, Kundenservice Team Euroflorist
Aug 11, 2023
 Verified review

Very impressive…first timer with you…

Very impressive…first timer with you folks and it was a perfect delivery in every way! I will definitely use you with my future German deliveries!
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Answer by euroflorist.de/en
Aug 15, 2023
Dear George, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Customer Service Team Euroflorist
Aug 9, 2023
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Answer by euroflorist.de/en
Aug 15, 2023
Sehr geehrte/r Npascari, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 8, 2023
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Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r V. Dimitriev, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 7, 2023
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Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r Fullerene, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 7, 2023
 Verified review
Most recent order to Germany exceeded expectations. It’s crazy important to me, to be able to help my son and daughter in law celebrate important dates.
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Emcmillan, Thank you very much for your nice review and for sharing your experience regarding your order. We are very happy to have convinced you of our service and hope you will be thinking of us when you are thinking of sending flowers again. Warm regards, Customer Service Team Euroflorist
Aug 4, 2023
 Verified review
This service is perfect!
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Answer by euroflorist.de/en
Aug 10, 2023
Dear Fekete, Lovely that everything went smooth. Your short but expressive review implies full satisfaction, thank you for your time and your order. Warm regards, Customer Service Team Euroflorist
Aug 3, 2023
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Answer by euroflorist.de/en
Aug 10, 2023
Sehr geehrte/r Skennatty, Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder! Herzliche Grüße, Kundenservice Team Euroflorist
Aug 2, 2023
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Answer by euroflorist.de/en
Aug 31, 2023
Dear customer, Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers! Warm regards, Customer Service Team Euroflorist