r2-bike.com

Reviews:

Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible. Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-) You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. Please note that we give an estimated delivery time from the manufacturer/distributor. That means the item is available in 1-3 days from them. If we have the item physically in stock, we declare it as "available from stock". Unfortunately the manufacturer postpone the delivery date. We apologise for the delay and circumstances. Best regards r2-bike

Thank you for your feedback. Your shipment is within the delivery times given by DHL. Please check your tracking information regularly. Please note that your parcel will be shipped by air to the country of destination. Waiting for the next flight is the biggest period within the entire shipping process. Reason: limited capacity of airfreight. :/ We offer an DHL Express option if you need your parcel as fast as possible. If you have any quesitons let us know -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email. We ask for your understanding and apologise for the inconvenience. Best regards r2-bike

Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process. "Choosen quantity not on stock | availability: 1 week" If you have any other quesiton let us know by e-mail -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. Maybe this is a misunderstood. We don't have a massive problem with bank transfer. According to your transaction confirmation you made a transfer on 27th. We got the money on 28th and sent your order at the same day. If there are any questions let us know by email to support@r2-bike.com. Best regards r2-bike

Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;) Your parcel was sent directly after the holidays. We replied to your e-mail this morning. Thank you for your understanding and best regards r2-bike

Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike